HT203167: If you see an exclamation point next to your items in iTunes

Learn about If you see an exclamation point next to your items in iTunes
MykelY

Q: Cannot Locate Media file on a Purchased CD from iTunes - Months ago

I purchased a full "Mastered for iTunes" CD (Michael Franti) and have played it multiple times.  Went to listen to it today - and there are Explaimation Marks next to every song and I get the error message...

 

"The Song  ".... ...." could not be used because the original file could not be found - would you like to locate it?"

 

 

Anybody?

MacBook Pro (17-inch Core 2 Duo), OS X Mavericks (10.9)

Posted on Dec 11, 2013 12:22 PM

Close

Q: Cannot Locate Media file on a Purchased CD from iTunes - Months ago

  • All replies
  • Helpful answers

  • by King_Penguin,

    King_Penguin King_Penguin Dec 12, 2013 1:19 AM in response to MykelY
    Level 10 (135,133 points)
    iTunes
    Dec 12, 2013 1:19 AM in response to MykelY

    Have you deleted anything on your computer or moved/renamed any directories ? By default on a Mac your music library is stored under : /Users/username/Music

     

    By 'purchased CD' do you mean an album that you've downloaded from iTunes, as opposed to a CD that you've bought and copied via iTunes ? If you do, and you can't find the tracks on your computer and you don't have them on your backup of your downloads, then depending upon what country that you are in (music can't be redownloaded in all) and if the album is still in your country's store, then you might be able to redownload it via the Purchased link under Quicklinks on the right-hand side of the iTunes store homepage - if the album shows there, but doesn't have the cloud symbol against it for redownloading, then delete the tracks from the music part of your iTunes library (where you are getting 'cannot be found' messages) and it should then get the cloud symbol in Purchased.