HT204621: Troubleshooting wireless mouse and keyboard issues

Learn about Troubleshooting wireless mouse and keyboard issues
cullyandsully
Level 1 (0 points)

Q: My keyboard will connect wirelessly but my mouse will not. I've put new batteries in the mouse and the green light is blinking but it just won't connect!!! I don't have a 'wired' mouse so I can't get into preferences etc!!! Pls help

My keyboard will connect wirelessly but my mouse will not. I have tried many times, put new batteries in etc. The Bluetooth appears to be on (as the wireless keyboard is working). I don't have a 'wired' mouse so I can't get into preferences etc. Is the mouse dead perhaps? The green light is flickering so it should be ok???

 

Thank you for your help

 

Sully (frustrated Irishman)

Imac, I also have a macbook air

Posted on Dec 11, 2013 11:38 AM

by seventy one,Solvedanswer
seventy one seventy one
Level 6 (15,272 points)
Peripherals
A:

From what you say I would suggest the batteries are not connecting properly.

 

First, thoroughly clean all contacts, both inside the mouse and the contact points of the batteries.  Use an alcohol based cleaner (whisky will do, hic!)  dampen (not wet) cotton buds for cleaning.

 

Then check to see if they fit firmly.   If you can shake your mouse and hear things are loose, that will be the batteries.   Check the make.   Apple and Duracell, in that order, are the best batteries.   Where slight undersizing has been reported they are with other than the foregoing.

 

You can resolve the size problem with appropriate packing but that will always be a makeshift solution.  After, reassemble, turn on the mouse and with luck, away you go. 

 

Hopefully this will solve your problem but in any case let us know how you get on.

 

Message was edited by: seventy one

Posted on Dec 11, 2013 3:11 PM

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cullyandsully

Q: My keyboard will connect wirelessly but my mouse will not. I've put new batteries in the mouse and the green light is blinking but ... more

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  • by seventy one,Solvedanswer

    seventy one seventy one Dec 11, 2013 3:11 PM in response to cullyandsully
    Level 6 (15,272 points)
    Peripherals
    Dec 11, 2013 3:11 PM in response to cullyandsully

    From what you say I would suggest the batteries are not connecting properly.

     

    First, thoroughly clean all contacts, both inside the mouse and the contact points of the batteries.  Use an alcohol based cleaner (whisky will do, hic!)  dampen (not wet) cotton buds for cleaning.

     

    Then check to see if they fit firmly.   If you can shake your mouse and hear things are loose, that will be the batteries.   Check the make.   Apple and Duracell, in that order, are the best batteries.   Where slight undersizing has been reported they are with other than the foregoing.

     

    You can resolve the size problem with appropriate packing but that will always be a makeshift solution.  After, reassemble, turn on the mouse and with luck, away you go. 

     

    Hopefully this will solve your problem but in any case let us know how you get on.

     

    Message was edited by: seventy one

  • by cullyandsully,

    cullyandsully cullyandsully Dec 12, 2013 12:46 AM in response to seventy one
    Level 1 (0 points)
    Dec 12, 2013 12:46 AM in response to seventy one

    Dear Seventy One

     

    Thank you so much for your very kind message. Indeed the whiskey seems to have worked although it didn't touch the mouse. I went to the pub out of frustration, had a pint and a whiskey and when I came back the mouse was working again-all by itself!!! But defo ill give the connections a clean this morning.

     

    Thanks again for your help

     

    Sully

  • by seventy one,

    seventy one seventy one Dec 12, 2013 2:45 AM in response to cullyandsully
    Level 6 (15,272 points)
    Peripherals
    Dec 12, 2013 2:45 AM in response to cullyandsully

    Thank you for the star.  Were the points for the whisky suggestion or the overall strategy?     Glad to have helped, anyway.