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Ipad Air yellow screen tint on left hand side?

203387 Views 1,008 Replies Latest reply: Apr 2, 2014 4:16 PM by Orkut RSS Branched to a new discussion.
  • jack3d Calculating status...
    Currently Being Moderated
    Dec 11, 2013 3:00 PM (in response to stanft)

    Hi Stephan,

     

    ja, die Erfolgsaussichten sind nicht sonderlich hoch. Ist wirklich wie 'ne Lotterie habe ich das Gefühl. Du solltest auf jeden Fall versuchen, innerhalb der 14 Tage das iPad zu tauschen, dann hast du keine Probleme und kannst auch noch problemlos vom Kauf zurücktreten und dich evtl. woanders nach einem fehlerfreien iPad bemühen.

    Danach habe ich leider keine Erfahrungen, denke aber, dass Apple es auf jeden Fall tauschen wird (sind eigentlich sehr kulant). Obs dann ein nagelneues wird oder ein refurbished von der Genius- Bar, kann ich dir nicht sagen.

     

    Versuche, wenn noch möglich, innerhalb der 14 Tage zu tauschen, dann hast du keine Probleme.

     

    Ich habe meins vor 1,5 Wochen gekauft und am Freitag wäre die Frist abgelaufen. Habe durch den Austausch ab heute allerdings wieder 14 Tage Rückgaberecht, werde davon aber wohl schon Samstag gebrauch machen, da ich keinen Bock (sorry wegen der Wortwahl, L_u_s_t wird hier zensiert ) habe, dieses Gerät wieder mit allen Daten zu bestücken um es später dann wieder zu tauschen. Nervt total...

     

    LG

  • Joe Guillian Calculating status...
    Currently Being Moderated
    Dec 11, 2013 3:00 PM (in response to runormal)

    Not my case... (I'm copying below what I've reported in Mac Rumor forum)

     

    After having tried last week to swap my current iPad Air with 2 other iPad Air and came back systematically to my initial iPad Air because of the poor screen quality of the proposed iPad. I've decided to try again today in another Apple Store:

     

     

    Obviously the manager came to me once they saw that I've tried 5th times to swap my iPad. I first showed (sales person + manager) where is the issue on my screen and they agreed on the brightness difference between each side. Then the Manager offered me to swap once again and if the screen would not fit my expectation then he would had the only option to refund me in order to stop trying swapping all the time.

     

     

    To be honest I'm tired swapping as well (i.e. definitively not an exciting activity) and I accepted the deal. Without really surprising me the new iPad screen was more yellow and less bright than my current one and both of them was agreed... So I've decided to not keep it and go to the refund as offered by the manager. He just told me that he understand that I'm not satisfied but he can do much...

     

     

    Swapping 6th times made me definitively disappointed... I'm still positive and I'm want to believe that Apple will do something, get it better in the further batches.

     

     

    Also my only fear is that they will for sure offer all those rejected iPad Air through the Genius bar when the Genius are offering to swap a device...

  • KeyesRM Level 1 Level 1 (5 points)
    Currently Being Moderated
    Dec 11, 2013 7:28 PM (in response to Joe Guillian)

    Once a replacement device is opened, if it's rejected they don't just tape it back up and put it back... They ship it back to the remanufacturing plant and all of the parts are inspected and replaced as necessary. All of the outside casings, bezels, glass, and batteries are replaced regardless, automatically. They test the logic board and display and replace if necessary and then assemble it and rebox it. Most get boxed in those white boxes for warranty replacement, others go to the apple store for sale at reduced price as remanufactured/refurbished device. They end up arguably being better devices since they are each hand inspected, rather than the ones from the factory where they only sample one device out of every 100 for defects/QC. They really end up being no different than a retail device since the entire outside casing including front glass is replaced, as well as the battery. The only potential difference is the age of the logic board (since it may not have been replaced, if all of the components were tested and were defect-free), and the age of the LCD display under the glass. The glass gets replaced, but not always the LCD if they are inspected. On iPhones the glass and display tend to be one unit, since they are glued, but not on iPads. If the yellowness and bad color uniformity is too subtle to see in quick inspection, they likely go back out again with the same screens but the worst are filtered out. The age of the logic board really doesn't matter, since they rarely fail within the use lifetime of the iDevice, especially iphones. All of the original iPad 1's out there are still going strong. I had one before my Air and it's still working great.

     

    The concern about refurbished devices is unfounded. Of all of the iPhones I had replaced, the remanufactured ones were the best, and they never just put rejected devices back on the shelf, nor do they do it with returns either. If the box has been opened, even if it was never turned on, and it gets returned, it goes back to the remanufacturing plant.

  • cbtlr Calculating status...
    Currently Being Moderated
    Dec 12, 2013 4:35 AM (in response to KeyesRM)

    No not true.

     

    Most of the returned yellow ipads if they're in perfect condition and not too yellow with packaging faultless etc are  cleaned (all this instore btw) and re-shrinkwrapped instore (they do this for all the third party returns too ie beats, bose, apogee I mean do you think Apple Retail Stores are going to take a hit everytime something is returned). So the chances of getting your iPad back are slim but sure someone else will get it back

     

    Apples Quality control is excellent - they saw this problem long before these shipped but had to run with it, remember this new iPad is a first generation forget all that came before it, they'll get it right on the iPad Air 2,  Apple didn't quite get it right this time.

     

    Some folk will return their Airs some won't.

     

    Oh About those faulty displays - they're not faulty!

     

    The chances are all iPad Airs have this warmer yellow half or book spine effect - you can't blame the display manufacturers it has to do with the internal components, ever sat a speaker that wasn't magnetically shielded next to a TV set and got that yellow or blue side blotch next to the speaker side.

     

    There is nothing wrong with your displays, they are reacting to interference from something below the affected area on the board or on the case - yeah it's not cool I've had two and realise after looking at Airs on demo that this in inherent in all of them.

     

    It's embarrassing for you as a customer to have to constantly keep returning /exchanging faulty tech, Staff look at you like you have OCD, so return for a refund and buy another but you're not going to find a good one yet until this magnetically shielded problem is resolved, the displays aren't the problem trust me it's more than this.

     

    Apart from all this lets face it the iPad Air is awesome and blows all tablets out of the water.

  • DCIFRTHS Level 1 Level 1 (20 points)
    Currently Being Moderated
    Dec 12, 2013 5:27 AM (in response to KeyesRM)

    KeyesRM wrote:

     

    Once a replacement device is opened, if it's rejected they don't just tape it back up and put it back... They ship it back to the remanufacturing plant and all of the parts are inspected and replaced as necessary. All of the outside casings, bezels, glass, and batteries are replaced regardless, automatically. They test the logic board and display and replace if necessary and then assemble it and rebox it. Most get boxed in those white boxes for warranty replacement, others go to the apple store for sale at reduced price as remanufactured/refurbished device. They end up arguably being better devices since they are each hand inspected, rather than the ones from the factory where they only sample one device out of every 100 for defects/QC. They really end up being no different than a retail device since the entire outside casing including front glass is replaced, as well as the battery. The only potential difference is the age of the logic board (since it may not have been replaced, if all of the components were tested and were defect-free), and the age of the LCD display under the glass. The glass gets replaced, but not always the LCD if they are inspected. On iPhones the glass and display tend to be one unit, since they are glued, but not on iPads. If the yellowness and bad color uniformity is too subtle to see in quick inspection, they likely go back out again with the same screens but the worst are filtered out. The age of the logic board really doesn't matter, since they rarely fail within the use lifetime of the iDevice, especially iphones. All of the original iPad 1's out there are still going strong. I had one before my Air and it's still working great.

     

    The concern about refurbished devices is unfounded. Of all of the iPhones I had replaced, the remanufactured ones were the best, and they never just put rejected devices back on the shelf, nor do they do it with returns either. If the box has been opened, even if it was never turned on, and it gets returned, it goes back to the remanufacturing plant.

    How do you know this? What is your source? I'm not being conformtational. just looking for some confirmation.

  • DCIFRTHS Level 1 Level 1 (20 points)
    Currently Being Moderated
    Dec 12, 2013 5:29 AM (in response to cbtlr)

    cbtlr wrote:

     

    No not true.

     

    Most of the returned yellow ipads if they're in perfect condition and not too yellow with packaging faultless etc are  cleaned (all this instore btw) and re-shrinkwrapped instore (they do this for all the third party returns too ie beats, bose, apogee I mean do you think Apple Retail Stores are going to take a hit everytime something is returned). So the chances of getting your iPad back are slim but sure someone else will get it back

     

     

    How do you know this? What is your source? I'm not being conformtational. just looking for some confirmation.

  • thombec Calculating status...

    Hej,

     

    habe diesen Text einmal im MACLIFE-Forum veröffentlicht:

     

    "Nach Auslieferung der iPad Air's ist von sehr vielen Käufern festgestellt worden, dass das Display des iPad Air im linken Viertel (bei senkrechter Haltung und neutralem Hintergrund, wie Leerseite von Pages) in die Farbe gelb tendiert. Auf dem rechten Viertel tendiert das Display (wie bei mir) in ein kaltes blau.


    Die einschlägigen Foren des Internets (siehe z.B. APPLE -Support-Communitys) sind voll von frustrierten Leuten; einige haben versucht, ihr Gerät in einem Applestore zu tauschen und mussten feststellen, dass sich bei jedem der dort gecheckten Geräte dieser Fehler fand.


    Andere sandten ihr Gerät an APPLE zurück und erhielten erneut Geräte mit defekten Displays.


    Ich habe nach Auslieferung eines von mir bestellten iPad Air 64 GB vor wenigen Tagen auch einen "yellow tint" festgestellt.

     

    Mir wurde mitgeteilt vom APPLE-Support, dies sei ganz klar ein Mangel und ich hätte Anspruch auf ein absolut einwandfreies Gerät. Ich bin mir sicher, dass ich in den nächsten Tagen erneut ein Gerät mit diesem Fehler erhalte.


    Beschäftigt sich man mit den Textbeiträgen in den Foren, dann sind derartige Displayfehler schon in der Vergangenheit bei den verschiedensten Geräten aufgetaucht. Einige User waren der Meinung, es läge am Klebstoff und die Geräte würden "zu frisch ausgeliefert". Man müsste nur die Geräte längere Zeit verwenden - und dann sei alles wieder in bester Ordnung. %-)


    Ich bin da eher skeptisch, zumal mein erstes iPad 2, jetzt über drei Jahre alt, inzwischen außerhalb von Garantie/Gewährleistung und außerhalb des APPLE CARE PROTECTION PLAN heute an mehreren Stellen größere weiße Flecken aufweist. Dies soll auch auf eine unzureichende Verklebung zurück zu führen sein. Apple lehnt Reparatur aus Kulanz etc. ab. Soll 150-200€ kosten, was sich natürlich nicht mehr rechnet.


    Bagatellisiert man also die iPad Air - Probleme: WAS ERWARTET DIE KÄUFER DIESES GERÄTES DANN IN ZWEI BIS DREI JAHREN?"

     

    ... Ich wurde vom MACLIFE-Moderator "abgebürstet" - Klar, MACLIFE ist der guten Beziehungspflege verpflichtet.

     

    Jedenfalls: Die Probleme sind immer noch vorhanden. Bei meinem Anruf bei Apple erklärte man mir, die Probleme seien nicht bekannt.

     

    Meine Informationen gehen dahin, dass die Displays für iPad Air von verschiedenen Firmen (Sharp, LG oder Samsung) produziert werden. Eine der beauftragten Firmen dürfte die fehlerhaften Displays produzieren.

     

    Nur welche?

    Als Kunde kann man es nicht erkennen....

  • cbtlr Level 1 Level 1 (10 points)
    Currently Being Moderated
    Dec 12, 2013 7:37 AM (in response to thombec)

    I'm confused you can read english but you can't write it? did you want to join this conversation? I'd be interested in what you're saying but I don't want to have to learn German to understand it, c'mon really...

  • AndrewMacintosh Level 1 Level 1 (20 points)
    Currently Being Moderated
    Dec 12, 2013 7:38 AM (in response to Air User)

    Just got my Retina iPad mini. The display, apart from a little color shift towards the bottom (expected), is perferction.

     

    But the glass isn't seated in the body properly so Tesco are replacing it tomorrow. :/

     

    I'll never get a display like that again.

     

    (Although - Tesco's 1 day turnaround time is incredible.)

  • thombec Level 1 Level 1 (0 points)
    Currently Being Moderated
    Dec 12, 2013 7:55 AM (in response to cbtlr)

    GOOGLE HELPED ME ......

     

    I once published this text in MACLIFE GERMANY forum :

     

    " After delivery of the iPad Air's has been found by many buyers that the display of the iPad Air in the left quarter tends to yellow in color (in vertical posture and a neutral background , such as blank page in Pages ) . On the right quarter , the display tends to ( as in my case ) in a cold blue.

     

     

    The relevant forums of the Internet ( see, eg, APPLE - support communities ) are full of frustrated people , and some have tried to exchange their device in an Apple Store and found out that there was this error for each of the checked-out equipment there .

     

     

    Others sent their unit back to APPLE and again received devices with defective displays .

     

     

    I have got a iPad Air 64 GB a few days ago also a "yellow tint " .

     

    I was told by APPLE support, this is clearly a defect and I would be entitled to an absolutely perfect equipment . I am sure that I again get a device with this error in the next few days .

     

     

    Be employed to deal with the text posts in the forums , then such display errors have surfaced in the past with a variety of devices . Some users felt that it would be at the adhesive and the device would " be delivered fresh ." You would only use the device longer period of time - and then everything was back in order. % - )

     

     

    I 'm rather skeptical , especially since my first iPad 2, now over three years old, now out of warranty / guarantee, outside the APPLE CARE PROTECTION PLAN has larger white spots in several places today. This should be also be traced back to inadequate bonding. Apple rejects repair a gesture of goodwill from etc. . Should cost 150-200 € , which of course no longer pays.

     

     

    So you trivialized the iPad Air - Problems : WHAT AWAITS THE BUYERS OF THIS PRODUCT THEN IN TWO TO THREE YEARS " ?

     

    ... I was " brushed off " by MACLIFE -Moderator - Clear, MACLIFE is committed to the good relationship maintenance.

     

    In any case , the problems are still present. During my call to Apple was explained to me , the problems are not known .

     

    My information are that the displays for iPad Air are produced by different companies ( Sharp , LG or Samsung). One of the companies in charge is likely to produce the faulty display.

     

    But which ?

    As a customer you can not see it ....

  • doggx Calculating status...
    Currently Being Moderated
    Dec 12, 2013 8:43 AM (in response to Air User)

    Just received my third replacement mini retina. And no, third time´s no charme. Same issues with yellow tint and bookspine.. I´m getting frustrated and thinking about my next step. Getting a refund, buying a new one next year or trying it a last time? Any suggestions?

  • RedBrown Calculating status...
    Currently Being Moderated
    Dec 12, 2013 10:29 AM (in response to doggx)

    doggx,

     

    I understand your frustration. I would take it back for refund, and wait a month or two to see if the problem is corrected.

     

    I returned mine that was purchased during Black Friday sale and feels so much better even though I lost $75 discount. We still have iPad mini Retina with yellow tint but it's on the way to Apple store for refund very soon.

  • IpodHappy Calculating status...
    Currently Being Moderated
    Dec 12, 2013 11:10 AM (in response to Air User)

    I've just had good success with an iPad Mini Retina.  It shipped from China last week and arrived on Monday.  There is no hint of yellow tint and no backlight bleed.  The only slight complaint is indemic to the screen's technology selection: the viewing angle is less than my old iPad Mini by about 20%.  The light falls off pretty dramatically when you're off axis.

     

    The first five letters of the serial number are DLXLR.

  • Joe Guillian Level 1 Level 1 (0 points)
    Currently Being Moderated
    Dec 12, 2013 11:16 AM (in response to doggx)

    I went to a refund (yesterday) after too many tentatives of swapping... As RedBrown in one hand I feel better because I think this was the best soluiton for me and on the other hand I feel disapointed because I love this device.

     

    I'll wait and see how Apple will fix this issue.

  • Dawgfanclark Calculating status...
    Currently Being Moderated
    Dec 12, 2013 12:31 PM (in response to Air User)

    I thought I would give an update.. a positive one at that.

     

    I currently have an iPad Mini 64GB purchased from the Apple Store (CA).  It has no screen issues whatsoever. No yellow or pink and no consistency issues.

     

    I returned the iPad Air 32GB purchased from the same CA store due to the top 25% being slightly pinkish.  On a severity scale of 1 to 10 it was a 3. To see the pink you REALLY had to look for it and I would bet 90%+ of people would never see it.  It was not a transparency (OS option) issue as I tested for this.

     

    I purchased a 64GB iPad Air and from everything I can tell the screen has no yellow or pink issue. I have stared at this screen until I am almost cross-eyed looking for yellow but do not see any yellow OR pink. I have tested in Maps app, Kindle Book (white and sepia) as well as other applications. If I STARE at the screen my mind tries to tell me that the left side of the screen is SLIGHTLY warmer than the right side but I cannot say it is truly the case. I have had multiple people look for this very issue (directed and not directed where to expect to see it) and no one can see any issue. I have tested in light and in dark rooms at half and full brightness.

     

    What is kind of funny is that while I was testing I noticed that in portrait mode MANY apps have a differnt color scheme or bar on the left side. Not that this matters.. just found it funny that even if the left side had SLIGHT yellowish tint I would not be able to TRULY tell in many apps due to a different color left side by app design.

     

    I will add that when comparing the iPad Air screen to the iPad Mini Retina.. the iPad Air is slightly cooler than the Mini. It is VERY close.

     

    Also, I looked at several iPad Air demo units and did not see the yellow issue on any of them. I remember the iPad 3 light bleed issue very well and it was not until I got a white-box replacement that the issue was resolved. In the case of the iPad Air, I do think there are screens out there that are accurate and without color issues.  I don't buy the fact that this is a hardware/battery/etc full inventory issue.

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