Currently Being ModeratedNov 22, 2013 6:21 PM (in response to ron2012)
What OS did safe mode boot into 10.6 or 10.9?
It's worth running EtreCheck & looking for older software that may be installed & running, you want to update & remove everything you don't need.
Then backup & try an install of 10.9. Be aware that there have been issues with some external drives, so it would be wise to only connect external disks that are backed up elsewhere.
https://discussions.apple.com/thread/5475136?start=0&tstart=0 (so far it's unclear if it only occurs with 'WD smartware' & RAID manager installed, or if only Mavericks is the issue).
Post the report if you want feedback or see the guide on EtreSoft.
Currently Being ModeratedDec 11, 2013 6:10 PM (in response to Drew Reece)
I will look at Etrecheck but it what I read says it may nor support 10.6.8. I am not using any externa;l discs and I have checked all the major software for updates but you may be right that there may be ann update for some piece I have not checked. By the way the OS did not safe boot at all. I am only using internal discs and not any external ones. I had to reinstall from my Super Dupe cloned bootable disc to get restarted. I read where a possibility might be the Sophos AV I am running and so I may try deleting oit and then reinstalling after I get Mavericks up if that is the problem.
I apologize fro lateness of reply as I was travelling.
Currently Being ModeratedDec 12, 2013 1:42 PM (in response to Drew Reece)
Here is the Entrecheck output. A little confusing on the Java as version 6 is for Snow Leapord and 7 for all above so if I upgrade first that will be a problem but if 6 is not compatible with Mavericks it may cause the boot problem. Any suggestions are appreciated. Thanks Ron
Mac Pro (Mid 2010)
Mac Pro - model: MacPro5,1
2 2.4 GHz Quad-Core Intel Xeon CPUs: 8 cores
10 GB RAM
ATI Radeon HD 5770 - VRAM: 1024 MB
Mac OS X 10.6.8 (10K549) - Uptime: 0 days 2:7:42
HL-DT-ST DVD-RW GH61N
WDC WD1001FALS-41Y6A0 disk0 : (931.51 GB)
(null) (disk0s1) <not mounted>: 200 MB *
Macintosh HD (disk0s2) /: 930.71 GB (554.9 GB free)
Recovery HD (disk0s3) <not mounted>: 619.9 MB
ST31500341AS disk2 : (1.36 TB)
(null) (disk2s1) <not mounted>: 200 MB
Time Machine Playground (disk2s2) /Volumes/Time Machine Playground : 1.36 TB (958.68 GB free)
ST31500341AS disk1 : (1.36 TB)
(null) (disk1s1) <not mounted>: 200 MB
Clone of Bootup Disk (disk1s2) /Volumes/Clone of Bootup Disk: 698.63 GB (323.98 GB free)
Sorage for photos-Videos (disk1s3) /Volumes/Sorage for photos-Videos: 698.19 GB (697.6 GB free)
Generic Mass Storage Device
Apple, Inc. Keyboard Hub
Apple, Inc Apple Keyboard
Apple Inc. BRCM2046 Hub
Apple Inc. Bluetooth USB Host Controller
Problem System Launch Daemons:
[not loaded] org.samba.winbindd.plist
Problem System Launch Agents:
User Launch Agents:
User Login Items:
HP Product Research
3rd Party Preference Panes:
o1dbrowserplugin: Version: 220.127.116.1110
OfficeLiveBrowserPlugin: Version: 12.3.2
Flip4Mac WMV Plugin: Version: 18.104.22.168
CouponPrinter-FireFox: Version: Version 1.0.11
Silverlight: Version: 5.1.10411.0 - SDK 10.6
FlashPlayer-10.6: Version: 11.9.900.170 - SDK 10.6
WidevineMediaOptimizer: Version: 22.214.171.12407 - SDK 10.7
Flash Player: Version: 11.9.900.170 - SDK 10.6
iPhotoPhotocast: Version: 7.0 - SDK 10.7
googletalkbrowserplugin: Version: 126.96.36.19910
npgtpo3dautoplugin: Version: 0.1.44.29 - SDK 10.5
AdobePDFViewer: Version: 9.5.5
QuickTime Plugin: Version: 7.6.6
SharePointBrowserPlugin: Version: 14.3.9 - SDK 10.6
JavaAppletPlugin: Version: 13.9.8 - SDK 10.6 Outdated! Update
User Internet Plug-ins::
WebEx: Version: 1.0
Information not available
Top Processes by CPU:
Top Processes by Memory:
686 MB firefox
184 MB InterCheck
92 MB WindowServer
72 MB mds
61 MB EvernoteHelper
Virtual Memory Statistics:
6.41 GB Free RAM
1.28 GB Active RAM
1.58 GB Inactive RAM
722 MB Wired RAM
210 MB Page-ins
0 B Page-outs
Currently Being ModeratedDec 12, 2013 2:23 PM (in response to ron169)
I think if you have Apple's Java 6 it may be updated to 7 when you migrate to 10.9. Otherwise it would be a case of following the removal instructions for J6. 10.9 will prompt you to get Apple's Java 7 when you need it. Or you can use Oracle's installer.
The problem I have is I can't see how the installed software would cause the installer to fail to boot. The only thing I can think is that Sophos is blocking something that is installed to setup the 'instaler boot' or you have a corrupt installer? It should be checksummed so I can't understand how corruption would be the case. Grab a fresh copy of 10.9 from the Store.
I have seen Sophos in other 'slow Mac' 10.9 reports & it seems to run a lot of background jobs in addition to the kernel extension. It basically has the ability to modify the entire system, but it shouldn't prevent the installer from running. If version 8 is old I'd remove it (I'm not a fan of these 'all in one utilities' either, or at least the idea of running them all the time).
If you have a suitable spare HFS+ partition I would try to clean install 10.9 onto that, just to see if it can install OK. About 10 to 20 GB is ok for a test install. (I have used iPods to test, it will wipe out the ability to function as an iPod until you restore it in iTunes).
If you plan to upgrade over this 10.6.8 make sure the Microsoft keyboard & mouse is up to date, also do you need 'HP Product Research' running at login?
Is that really Firefox 2 that starts as a login item as well? Firefox 26 was released recently :^)
Currently Being ModeratedDec 12, 2013 3:02 PM (in response to Drew Reece)
Thanks. What if I disable those 2 Firefox plugins and also delete Sophos and then reinstall later? I can also remove V6 of Apple Java. I will will check the MS drivers and see how to stop the HP product research from running. Appreciate your help. Just installed v 26 of Firefox. Not sure how to set up a separate partition to load it up but it seemed to load ok but not boot. Ron
Currently Being ModeratedDec 12, 2013 5:02 PM (in response to ron169)
I'm unsure if the Firefox 2 item is a 'plugin' or just a copy of the old app? If it's the app I'd expect it would be best to avoid loading it during login because of it's age. Try it in 10.9 when it's installed.
You should look for a Sophos uninstaller or check their site for removal instructions because deleting it can leave behind parts that may still run or they could try to re-install the background jobs etc.
Apple's Java looks like it gets embedded deep into the system… see this thread that discusses the issues (start at the end).
I'm unclear what is not booting, you'll need to be more precise with what you are seeing & doing. Are you managing to get to the 'Install OS X screen'?
I assume you are just opening the "Install OS X Mavericks" from the Applications folder & then it tries to reboot & fails?
Do you see any signs of life on the screen as it tries to boot - grey Apple and spinning gear, blue screen, something else?
I would consider making a bootable USB installer if you have a USB flash drive…
Then you should be able to boot holding 'alt' and select the installer from the list of disks.
Currently Being ModeratedDec 12, 2013 5:29 PM (in response to ron2012)
I had a similar problem when I upgraded from Snow Leopard to Mavericks on a late 2009 Mac Mini. It installed fine, but then wouldn't boot into Mavericks! I ended up waiting a really long time and then when I hit the space bar it proceeded to the login screen. Weird.
But once it booted Mavericks worked faster than Snow Leopard. My computer now feels faster than when it was brand new.