HT201406: If the screen on your iPhone, iPad, or iPod touch doesn't respond to touch

Learn about If the screen on your iPhone, iPad, or iPod touch doesn't respond to touch
Charlie282

Q: iPod touch 5th gen

My iPod touch 5th gen has 12 white blocks going across the screen and lines going down it also the tochscreen isnt working either any ideas?

iPod touch

Posted on Dec 13, 2013 8:12 AM

Close

Q: iPod touch 5th gen

  • All replies
  • Helpful answers

  • by lllaass,Solvedanswer

    lllaass lllaass Dec 13, 2013 8:56 AM in response to Charlie282
    Level 10 (188,903 points)
    Desktops
    Dec 13, 2013 8:56 AM in response to Charlie282

    Try:

    - Reset the iOS device. Nothing will be lost

    Reset iOS device: Hold down the On/Off button and the Home button at the same time for at

    least ten seconds, until the Apple logo appears.

    - Restore from backup. See:                                                

    iOS: How to back up                                                                

    - Restore to factory settings/new iOS device.             

    If still problem, make an appointment at the Genius Bar of an Apple store since it appears you have a hardware problem.

      Apple Retail Store - Genius Bar