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shouib

Q: my apple tv is wont start how can fix it

hello

my apple tv is not working and the light is off i tried to appdate it but it says on my computer that it has an error

Apple TV, Windows 7

Posted on Dec 13, 2013 10:33 AM

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Q: my apple tv is wont start how can fix it

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  • by Winston Churchill,

    Winston Churchill Winston Churchill Dec 13, 2013 10:39 AM in response to shouib
    Level 10 (104,453 points)
    Apple TV
    Dec 13, 2013 10:39 AM in response to shouib

    Welcome to the Apple Community.

     

    If your problem persists get yourself a micro USB cable (sold separately), you can restore your Apple TV from iTunes:

     

    1. Remove ALL cables from Apple TV. (if you don't you will not see Apple TV in the iTunes Source list)
    2. Connect the micro USB cable to the Apple TV and to your computer.
    3. Reconnect the power cable (only for Apple TV 3)
    4. Open iTunes.
    5. Select your Apple TV in the Devices list, and then click Restore.

     

     

    (You may already have a micro USB cable if you have a camera or other digital device)

     

    …………………………

     

    • Check that you have correctly followed the instructions for your model of Apple TV.
    • If not already, try using a powered USB port.
    • Repeat the process but this time try connecting the cable while iTunes is closed.
    • Repeat the process with another cable.
    • Try restoring the Apple TV on another computer in another location.