2 Replies Latest reply: Dec 13, 2013 10:16 PM by superga
superga Level 1 Level 1 (0 points)

My MacBook Pro crashes when I move icons on my desktop. after it loads  I get error message  with a bunch of nonsense and GPU Panic which applecare peeps seem to think is a problem with graphics? I downloaded Mountain Lion yesterday. Help! it keeps crashing. I am panicking!


MacBook Pro (15-inch Mid 2010), OS X Mountain Lion (10.8.5), I dwnloaded Mountain lion yesteday
  • 1. Re: MAc book crashing after Mountain Lion download
    Linc Davis Level 10 Level 10 (117,700 points)

    You have the MacBookPro6,2, the Edsel of Macs. It has a defective logic board that may be covered by this recall program:

    MacBook Pro (15-inch, Mid 2010): Intermittent black screen or loss of video

    Make a "Genius" appointment at an Apple Store, or go to another authorized service provider, to have the machine tested. The routine hardware diagnostics used by service providers do not detect the fault. There is a specific test for this issue.

    Print the first page of the panic report, and the support page linked above, and bring them with you.

    Note that the recall only applies within three years of purchase. After that, Apple may refuse the service. In that case, you may be quoted a price of about $300 (in the U.S.) for a "depot repair," which involves shipping the unit to a central repair facility and takes about two weeks. For that flat fee, anything found wrong with it should be fixed, not just the logic board.

    The model was discontinued in February 2011, so the replacement program will be ending soon. Some units may have been sold by Apple as refurbished after that date.

    Back up all data on the internal drive(s) before you hand over your computer to anyone. If privacy is a concern, erase the data partition(s) with the option to write zeros* (do this only if you have at least two complete, independent backups, and you know how to restore to an empty drive from any of them.) Don’t erase the recovery partition, if present.

     

     

    Sometimes the replacement part is also defective, so be prepared for that possibility.
       
    If it's too late for your unit to be repaired under the program, and you don't want to pay for a new logic board, you may be able to stop the panics by disabling automatic graphics switching.
       
    *An SSD doesn't need to be zeroed.
  • 2. Re: MAc book crashing after Mountain Lion download
    superga Level 1 Level 1 (0 points)

    Lovely, I have the Edsel of Macs and it's my first. You are correct,-I  have the Macbook Pro 15" 2010-I purchased it in Jan of 2011 and I am still under warantee. I didn't save the reports, instead I sent to Apple( is there a way to get it back?). I had someone from Applecare on the phone with me to try and trouble shoot and she seemed to think The GPU Panic was critical to resolving this problem. It only turns black and crashes when I move icons on my desktop, sometimes.

     

    Another problem I have had since day one are problems with Safari. I will sometimes get a flash of black and white horizontal stripes when loading a new page. The lines vary in size. I have had apple do diagnostic tests and they repeatedly tell me there is nothing wrong. Can this be related to the Logic board issue?

     

    I backed up my Mac a few weeks ago so i should be ok with that. I hope it includes all data on internal drives. I am not computer savy so I am hoping I did it right.

     

    Thank you so much for your help and answering so quickly.I am quite grateful! Going to Apple tomorrow. Fingers crossed.