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Can anybody help? My Safari browser keeps crashing. The whole window just turns grey.

1368 Views 23 Replies Latest reply: Dec 14, 2013 7:52 AM by zap3 RSS
  • Linc Davis Level 10 Level 10 (107,980 points)

    Let's be clear about a couple of things. First, your need to back up is independent of anything else in this discussion. If you don't have backups, you are in constant danger of losing data, no matter what you do, and if it hasn't happened yet, that's only because you've been lucky. Every storage device is certain to fail at some point, usually with no warning, and if it's not backed up it will take your data with it. But there is no need for a device to fail in order to for data to be lost. That can happen in myriad other ways.

     

    Second, if you had not yet rebooted after uninstalling the software, you had not finished removing it. If all you did was drag something to the Trash, you still haven't removed it.

  • Linc Davis Level 10 Level 10 (107,980 points)

    Please repeat Step 1 and see whether "com.trendmicro" appears in the output. If it does, you haven't completely removed Trend Micro.

  • Linc Davis Level 10 Level 10 (107,980 points)

    Please read this whole message before doing anything.

     

    This procedure is a test, not a solution. Don’t be disappointed when you find that nothing has changed after you complete it.

     

    Step 1

     

    The purpose of this step is to determine whether the problem is localized to your user account.

     

    Enable guest logins* and log in as Guest. Don't use the Safari-only “Guest User” login created by “Find My Mac.”

     

    While logged in as Guest, you won’t have access to any of your personal files or settings. Applications will behave as if you were running them for the first time. Don’t be alarmed by this; it’s normal. If you need any passwords or other personal data in order to complete the test, memorize, print, or write them down before you begin.

     

    Test while logged in as Guest. Same problem?

     

    After testing, log out of the guest account and, in your own account, disable it if you wish. Any files you created in the guest account will be deleted automatically when you log out of it.

     

    *Note: If you’ve activated “Find My Mac” or FileVault, then you can’t enable the Guest account. The “Guest User” login created by “Find My Mac” is not the same. Create a new account in which to test, and delete it, including its home folder, after testing.

     

    Step 2

     

    The purpose of this step is to determine whether the problem is caused by third-party system modifications that load automatically at startup or login, by a peripheral device, by a font conflict, or by corruption of the file system or of certain system caches.

     

    Disconnect all wired peripherals except those needed for the test, and remove all aftermarket expansion cards. Boot insafe mode and log in to the account with the problem. Note: If FileVault is enabled on some models, or if a firmware password is set, or if the boot volume is a software RAID, you can’t do this. Ask for further instructions.

     

    Safe mode is much slower to boot and run than normal, with limited graphics performance, and some things won’t work at all, including sound output and Wi-Fi on certain models. The next normal boot may also be somewhat slow.

     

    The login screen appears even if you usually log in automatically. You must know your login password in order to log in. If you’ve forgotten the password, you will need to reset it before you begin.

     

    Test while in safe mode. Same problem?

     

    After testing, reboot as usual (i.e., not in safe mode) and verify that you still have the problem. Post the results of steps 1 and 2.

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