kwkjr
Level 1 (0 points)

Q: Error "Itunes was not properly installed. If you wish to import or burn cds you need to reinstall itunes."

I have an error that pops up every time I open Itunes. It says "Itunes was not properly installed. If you wish to import or burn cds you need toreinstall itunes." How do I fix this? I have already reinstalled multiple times.

itunes, iOS 7

Posted on Dec 12, 2013 4:47 PM

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kwkjr

Q: Error "Itunes was not properly installed. If you wish to import or burn cds you need to reinstall itunes."

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  • Helpful answers

  • by b noir,

    b noir b noir Dec 12, 2013 5:43 PM in response to kwkjr
    Level 9 (72,124 points)
    Dec 12, 2013 5:43 PM in response to kwkjr

    Could you post your diagnostics for us please?

     

    In iTunes, go "Help > Run Diagnostics". (If you're running iTunes 11.0.x you'll need to bring up your menu bar first to see the Help menu.) Uncheck the boxes other than DVD/CD tests, as per the following screenshot:

     

    dvdcd diagnostics.png

     

    ... and click "Next".

     

    When you get through to the final screen:

     

    diagnostics complete.png

     

    ... click the "Copy to Clipboard" button and paste the diagnostics into a reply here. (Use your Ctrl-V keyboard shortcut to paste.)

  • by kwkjr,

    kwkjr kwkjr Dec 14, 2013 9:47 AM in response to b noir
    Level 1 (0 points)
    Dec 14, 2013 9:47 AM in response to b noir

    Here are my diagnostics.

     

     

    Microsoft Windows 7 x64 Business Edition Service Pack 1 (Build 7601)

    Hewlett-Packard HP ProBook 4540s

    iTunes 11.1.3.8

    QuickTime 7.7.4

    FairPlay 2.5.16

    Apple Application Support 2.3.6

    iPod Updater Library 11.1f5

    CD Driver Not Available

    CD Driver DLL Not Available

    Apple Mobile Device 7.0.0.117

    Apple Mobile Device Driver 1.64.0.0

    Bonjour 3.0.0.10 (333.10)

    Gracenote SDK 1.9.6.502

    Gracenote MusicID 1.9.6.115

    Gracenote Submit 1.9.6.143

    Gracenote DSP 1.9.6.45

    iTunes Serial Number 001**********F40

    Current user is not an administrator.

    The current local date and time is 2013-12-14 12:43:02.

    iTunes is not running in safe mode.

    WebKit accelerated compositing is enabled.

    HDCP is supported.

    Core Media is supported.

    Video Display Information

    Intel Corporation, Intel(R) HD Graphics 4000

     

    **** External Plug-ins Information ****

    No external plug-ins installed.

    Invalid LowerFilters registry value.

    For more information, click Help.

    iPodService 11.1.3.8 (x64) is currently running.

    iTunesHelper 11.1.3.8 is currently running.

    Apple Mobile Device service 3.3.0.0 is currently running.

    **** CD/DVD Drive Tests ****

    LowerFilters: Afc

    No drivers in UpperFilters.

    Failed loading CD / DVD drives, error -43. Try doing a repair install on iTunes from the "Add or Remove Programs" control panel.

     

     

     

    I have already reinstalled several times and also tried to do  the repair twice.

     

    <Edited By Host>

  • by b noir,

    b noir b noir Dec 14, 2013 9:52 AM in response to kwkjr
    Level 9 (72,124 points)
    Dec 14, 2013 9:52 AM in response to kwkjr

    That's perfect, thanks. This looks to be the problem:

     

    CD Driver Not Available

    CD Driver DLL Not Available

     

    With that one, I'd start with solution 3 from the following document:

     

    iTunes for Windows: Optical drive is no longer recognized, or "Disc burner or software not found" alert after install

  • by kwkjr,

    kwkjr kwkjr Dec 14, 2013 11:51 AM in response to b noir
    Level 1 (0 points)
    Dec 14, 2013 11:51 AM in response to b noir

    Ok, I followed the directions from step 3. I did not have any of the entries listed in my registry. I did remove a gear install from control panel, add remove programs. Once I rebooted after removing the stand alone gear install, I downloaded and installed the newest gear driver. I rebooted again. When I open Itunes the same error still comes up. What should I do now?

  • by b noir,

    b noir b noir Dec 14, 2013 2:29 PM in response to kwkjr
    Level 9 (72,124 points)
    Dec 14, 2013 2:29 PM in response to kwkjr

    Could you post a fresh set of diagostics for us, please?

  • by kwkjr,

    kwkjr kwkjr Dec 14, 2013 3:13 PM in response to b noir
    Level 1 (0 points)
    Dec 14, 2013 3:13 PM in response to b noir

     

    Microsoft Windows 7 x64 Business Edition Service Pack 1 (Build 7601)

    Hewlett-Packard HP ProBook 4540s

    iTunes 11.1.3.8

    QuickTime 7.7.4

    FairPlay 2.5.16

    Apple Application Support 2.3.6

    iPod Updater Library 11.1f5

    CD Driver Not Available

    CD Driver DLL Not Available

    Apple Mobile Device 7.0.0.117

    Apple Mobile Device Driver 1.64.0.0

    Bonjour 3.0.0.10 (333.10)

    Gracenote SDK 1.9.6.502

    Gracenote MusicID 1.9.6.115

    Gracenote Submit 1.9.6.143

    Gracenote DSP 1.9.6.45

    iTunes Serial Number 0023B8C80B227E10

    Current user is not an administrator.

    The current local date and time is 2013-12-14 17:55:22.

    iTunes is not running in safe mode.

    WebKit accelerated compositing is enabled.

    HDCP is supported.

    Core Media is supported.

    Video Display Information

    Intel Corporation, Intel(R) HD Graphics 4000

    γ€€ 

    **** External Plug-ins Information ****

    No external plug-ins installed.

    Invalid LowerFilters registry value.

    For more information, click Help.

    iPodService 11.1.3.8 (x64) is currently running.

    iTunesHelper 11.1.3.8 is currently running.

    Apple Mobile Device service 3.3.0.0 is currently running.

    **** CD/DVD Drive Tests ****

    LowerFilters: Afc

    No drivers in UpperFilters.

    Failed loading CD / DVD drives, error -43. Try doing a repair install on iTunes from the "Add or Remove Programs" control panel.

    γ€€ 

    γ€€ 

    γ€€To me the error looks the same.

  • by stockmaster247,

    stockmaster247 stockmaster247 Jun 20, 2014 4:18 AM in response to kwkjr
    Level 1 (0 points)
    Jun 20, 2014 4:18 AM in response to kwkjr

    Microsoft Windows 7 x64 Enterprise Edition Service Pack 1 (Build 7601)

    LENOVO 2349A63

    iTunes 11.2.2.3

    QuickTime 7.7.5

    FairPlay 2.6.12

    Apple Application Support 3.0.3

    iPod Updater Library 11.1f5

    CD Driver Not Available

    CD Driver DLL Not Available

    Apple Mobile Device 7.1.1.3

    Apple Mobile Device Driver 1.64.0.0

    Bonjour 3.0.0.10 (333.10)

    Gracenote SDK 1.9.6.502

    Gracenote MusicID 1.9.6.115

    Gracenote Submit 1.9.6.143

    Gracenote DSP 1.9.6.45

     

     

    iTunes Serial Number 0041B9C80B2D3F98

     

     

    Current user is not an administrator.

    The current local date and time is 2014-06-20 12:18:55.

    iTunes is not running in safe mode.

    WebKit accelerated compositing is enabled.

    HDCP is supported.

    Core Media is supported.

     

     

    Video Display Information

     

     

    Intel Corporation, Intel(R) HD Graphics 4000

     

     

     

     

    **** External Plug-ins Information ****

     

     

    No external plug-ins installed.

     

     

    iPodService 11.2.2.3 (x64) is currently running.

    iTunesHelper 11.2.2.3 is currently running.

    Apple Mobile Device service 3.3.0.0 is currently running.

     

     

    **** CD/DVD Drive Tests ****

     

     

    No drivers in LowerFilters.

    UpperFilters: dvrem (4.97.0.64), dnpfw (4.97.0.64),

    Failed loading CD / DVD drives, error -43. Try doing a repair install on iTunes from the “Add or Remove Programs” control panel.

     

     

     

     

    Help please!