CoraNYC
Level 1 (1 points)

Q: Can't access iTunes store from my Mac

Recently installed iTunes version 11, after deleting the previous version I had. (On my MacBook Pro)

Now I'm unable to access the iTunes store. Every time I click on 'iTune Store' the page goes blank. No error message.

Does anybody have the same problem or any advice?

 

Thanks!

MacBook Pro, Mac OS X (10.6.8)

Posted on Sep 3, 2013 10:20 AM

by judysings,Solvedanswer
judysings judysings
Community Specialists
A:

Hi CoraNYC,

 

 

Welcome to the Support Communities!

 

The article below will walk you through the troubleshooting steps for connectivity issues with iTunes:

 

Can't connect to the iTunes Store

http://support.apple.com/kb/TS1368

 

iTunes: Advanced iTunes Store troubleshooting

http://support.apple.com/kb/TS3297

 

I hope this information helps ....

Have a great day!

 

- Judy

Posted on Sep 5, 2013 12:06 PM

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Q: Can't access iTunes store from my Mac

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  • by therealikt,

    therealikt therealikt Nov 16, 2013 12:28 AM in response to Tophand576
    Level 1 (18 points)
    iPhone
    Nov 16, 2013 12:28 AM in response to Tophand576

    maybe try a restart, mine worked, but then wouldn 't load anything from the "app" category. A restart and it works now.

     

    In related iTunes mess, apparently I'm locked out of my iPad because apparenly I don't know my own security questions and have to call in to Apple now and ask them to unlock and/or correct the questions. I know for a fact I didn't enter the wrong answers, ever, but their verification system seems to be just as buggy as everything else in iOs7 and Mavericks

  • by GoldMiner,

    GoldMiner GoldMiner Nov 25, 2013 10:12 AM in response to CoraNYC
    Level 1 (8 points)
    Mac OS X
    Nov 25, 2013 10:12 AM in response to CoraNYC

    Had the same problem.

    Tried everything for 2 days, including repairing permissions, erasing files in the library, creating a new user account (there iTunes behaved "normal") and G_d knows what else.

    Eventually what solved my problem:

    Safari>preferences>privacy>"Block cookies and other website data" was on "Never". Checked "From third parties and advertisers" instead; went to iTunes store signed out of my acct, quit iTunes, restarted iTunes and when I signed in again to my iTunes store, everything went back to normal.

    Hope this helps someone who still has some hair left on his/her head...

  • by Tophand576,

    Tophand576 Tophand576 Nov 27, 2013 10:51 AM in response to GoldMiner
    Level 1 (1 points)
    Nov 27, 2013 10:51 AM in response to GoldMiner

    Yeah, I have tried that a few times before, and tried again. No luck. This is getting ridiculous. Haven't been able to sign into iTunes for 2 months now. No help from anywhere.

  • by taltalim,

    taltalim taltalim Dec 12, 2013 8:34 AM in response to CoraNYC
    Level 1 (0 points)
    Dec 12, 2013 8:34 AM in response to CoraNYC

    to fix this:

    go to mac systems prefences

    click user&groups

    under apple id - use your apple id and password.

    if its allready signed in - hit change - delete   your apple id - hit done -  sign in again.

    open itunes - store - sign in

  • by Tophand576,

    Tophand576 Tophand576 Dec 14, 2013 6:38 AM in response to taltalim
    Level 1 (1 points)
    Dec 14, 2013 6:38 AM in response to taltalim

    Nope. Tried that before as well. Doesn't work. I also cannot log into the Mac App Store to update apps there either.

  • by Tophand576,

    Tophand576 Tophand576 Dec 14, 2013 3:27 PM in response to CoraNYC
    Level 1 (1 points)
    Dec 14, 2013 3:27 PM in response to CoraNYC

    Somehow I stumbles across this and it fixed everything. iTuneshelper was not correctly installed on my login items. Try this.

    https://discussions.apple.com/thread/3191240

  • by jujubeebop,

    jujubeebop jujubeebop Aug 29, 2014 6:47 PM in response to Tophand576
    Level 1 (0 points)
    iTunes
    Aug 29, 2014 6:47 PM in response to Tophand576

    I had this same issue today, and it was so vexing! I tried restarting, reinstalling iTunes, updating my DNS settings, throwing away and rebuilding .plists, and nothing seemed to help. I knew it was a preference/cache-type issue because iTunes worked fine when I created a new user account. Then I figured it out after going through every preference setting in iTunes.

     

    Go to the iTunes menu > Preferences > Advanced tab > Reset iTunes Store cache > and click the Reset cache button.

     

    Voila!

     

    (Hopefully it works for you, too.)


    iTunes_cache.png

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