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HT2055: Mac OS X 10.4: About the utilities available on the Mac OS X 10.4 Install DVD

Learn about Mac OS X 10.4: About the utilities available on the Mac OS X 10.4 Install DVD

HT2055 Question mark?

1536 Views 39 Replies Latest reply: Feb 4, 2014 10:19 AM by rccharles RSS
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Orjol Calculating status...
Currently Being Moderated
Dec 15, 2013 4:02 AM

Hi Guys. I have a MacBook (produced in 2006) and during start up it shows a question mark.

I restarted and I presses optional (alt key) to enter in utilities but it shows me only the pointer of mouse and nothing else.

Please help me to sort it out.

 

Thanks

MacBook, Mac OS X (10.5)
  • Neville Hillyer Level 4 Level 4 (1,845 points)
    Currently Being Moderated
    Dec 15, 2013 4:44 AM (in response to Orjol)

    When was it last working and what was the last thing you were doing with it?

     

    A question mark is usually an indication that it cannot find a valid OS - corrupted or non-functioning hard drive perhaps. Can you hear the hard drive?

     

    Have you tried your installer CD/DVD?

  • Neville Hillyer Level 4 Level 4 (1,845 points)
    Currently Being Moderated
    Dec 17, 2013 2:33 AM (in response to Orjol)

    An issue with some users of portable Macs is that they rarely shutdown - they simply close the lid and put the Mac to sleep.

     

    Ensure that it is properly shut down, by holding the power button if necessary, and then try a safe boot:

     

    http://support.apple.com/kb/HT1564?viewlocale=en_US

     

    It is important to retain OS installer disks as they enable you to do extra things such as format disks and change passwords. On there forums the lack of an OS installer disk may be interpreted as a stolen Mac.

     

    For information: Holding the alt key does not invoke utilities - it lists valid OSs so that you can decide which one to boot - the OS discovery process can be slow.

  • Neville Hillyer Level 4 Level 4 (1,845 points)
    Currently Being Moderated
    Dec 17, 2013 4:25 AM (in response to Orjol)

    You could reset your PRAM:

     

    http://support.apple.com/kb/HT1379

     

    If that does not improve things carefully try the 'Use fsck if necessary' section of the following.

     

    http://support.apple.com/kb/ts1417

     

    You may also like to read:

     

    http://support.apple.com/kb/ts1440

  • Neville Hillyer Level 4 Level 4 (1,845 points)
    Currently Being Moderated
    Dec 17, 2013 12:42 PM (in response to Orjol)

    It is quite rare for Open Firmware to be password protected - I always advise against it.

     

    Can I assume you have not set an Open Firmware password?

     

    I propose that you print out the 'Use fsck if necessary' instructions and try it again.

     

    Record every detail of each step and paste it here.

  • BDAqua Level 10 Level 10 (114,715 points)
    Currently Being Moderated
    Dec 19, 2013 10:42 AM (in response to Orjol)

    Are you pressing the ctrl key?

     

    Just the Apple key, (Apple key = CMD key) & the s key on boot up.

  • BDAqua Level 10 Level 10 (114,715 points)
    Currently Being Moderated
    Dec 19, 2013 11:54 AM (in response to Orjol)

    Sadly it seems like the drive is really messed up or dead, does this MacBook have a Firewire port? And do you have another Mac with a Firewire port?

  • Neville Hillyer Level 4 Level 4 (1,845 points)
    Currently Being Moderated
    Dec 19, 2013 12:09 PM (in response to Orjol)

    It is important that you understand it should be fsck.

     

    I know some people get the following wrong:

     

    1 - always press and hold the modifier key (eg cmd) first and release it last

     

    2 - next press the other key - in this case 's' - and hold it until you see white writing on the screen

     

    If the hard disk is working and contains OS X it is very unusual for single user mode to fail - it might be worth trying it again.

     

    Whilst I don't think it is an SMC issue it should not make matters worse if you try this:

     

    http://support.apple.com/kb/ht3964

     

    It is possible that you have disk corruption or failure - can you borrow an installer DVD from a friend?

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