Currently Being ModeratedDec 15, 2013 2:53 PM (in response to Jai campion)
Hi Jai campion,
Welcome to the Support Communities!
Reset factory settings usually means to completely erase the computer and refresh the operating system. What version of the operating system do you have?
Here a detailed explanation of the process for Snow Leopard:
Mavericks is the latest version of the Mac OS X: