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Mid-2013 Macbook Air screen goes black?

194412 Views 888 Replies Latest reply: Apr 3, 2014 2:37 PM by Blackbird77 RSS Branched to a new discussion.
  • HenrikH29 Level 1 Level 1 (0 points)
    Currently Being Moderated
    Dec 13, 2013 9:36 AM (in response to jportnoy)

    Could stil be a hardware related problem that Apple try to fix (override) with at software fix. However my own experience running Windows 8 on one of my MBA's indicate it's software realted, since the problem doesn't exist running Windows 8.

     

    Hope to see the update fixing the problem soon.

  • MDN64 Level 1 Level 1 (0 points)
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    Dec 13, 2013 2:40 PM (in response to shyannlindy)

    I called Apple after a local independent retailer looked at mine.

     

    Here's what they changed:

    Logic board

    Display

    i/o borad

    Flex cable

     

    The technician also swapped the SSD with his own and the battery.

     

    After various attempts by him to find someone at Apple who could help, he found a nice young lady who called the technical section who had this to say:

     

    "Apple suggest 'bug' in 10.9 as cause of issue. Apple are looking in to the problem as they have multiple machines being returned with the same problem."

     

    So if you haven't taken yours in, please do so now.

     

    It's hitting Apple in the wallet, so now they're paying attention.

     

    The sad fact is that this issue goes back to 2011, my own 2012 version did it with my last company, so 10.9 is not the culprit so the next update won't change anything.

     

    There is a fundamental flaw with the MBA, so I have declared it unfit for purpose - it randomly shuts down and there is no fix - and asked for my money back.

     

    Apple are getting back to me on Monday.

  • JamesWildDev Calculating status...
    Currently Being Moderated
    Dec 14, 2013 12:47 AM (in response to MDN64)

    Good.  Nobody makes a laptop chassis like Apple, and it's hard to go back to anything else after using something as gorgeous as an Air for a few months, but it's worth it to avoid the non-stop problems they seem to have, and it's not right that £950+ of laptop can't do a basic thing like sleep without losing work in 2013.  They've known about this for months and haven't publically said a thing about fixing it or even acknowledging it.

    I loved my machine and miss it, but it's just not on.

  • macforme Calculating status...
    Currently Being Moderated
    Dec 14, 2013 7:57 PM (in response to JamesWildDev)

    Mid 2013 Mac Book Air (August 31, 2013). After installing Mavericks the computer stopped waking up from Sleep mode. I took to the Genius Bar. First time they did the PRAM thing. No problems for a day then 3 times the next day, death after Sleep. Took it back, they put in that logic board thing. Next morning, death after sleep mode.

     

    Now I don't even bother allowing the computer to go into sleep mode. I changed all the settings to "never."

     

    I think it's a software problem. Keep hoping Apple will come out with the fix soon. I've read others have received a new MBA and they still have the same problem so getting a brand new MBA isn't going to change anything apparently.

     

    I will though let them know the logic board replacement didn't make a difference -- hopefully that will get them to take more notice. It's incredibly frustrating. It happened to me once when I was going a webinar! That's when I changed it to "never go to sleep."

  • JBOfromFLA Calculating status...
    Currently Being Moderated
    Dec 15, 2013 2:14 PM (in response to What I am)

    Power button functions differently after Maverick upgrad...push twice in quick sucession to get access to old screen.

  • JBOfromFLA Level 1 Level 1 (0 points)
    Currently Being Moderated
    Dec 15, 2013 2:16 PM (in response to macforme)

    I've been PRAM 'd, logic board replaced, still happening...will advise when resolved and how. Turned off screen saver on battery for now.

  • JBOfromFLA Level 1 Level 1 (0 points)
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    Dec 15, 2013 2:39 PM (in response to JBOfromFLA)

    This not correct...to smart for own good

  • JBOfromFLA Level 1 Level 1 (0 points)
    Currently Being Moderated
    Dec 16, 2013 1:44 AM (in response to jportnoy)

    New firmware installed today, available at app store supposed to fix problem.SMC v 1. 9 and EFI v 2.7. May not be answer to specific problem, but there is hope

  • Doug1803 Level 1 Level 1 (0 points)
    Currently Being Moderated
    Dec 16, 2013 1:58 AM (in response to JBOfromFLA)

    Sorry to disappoint but mine has been running this firmware for some time but still got the BSoD issue both during the screen dimming but also occasionally when the computer has gone to sleep mode it has crashed and will not wake without a reboot.

     

    I have installed caffeine software which can prevent the screen going in to sleep mode when working on important things.

     

    Its a sticking plaster but it stops me losing important work and getting frustrated whilst Apple sort this out.

  • macbookairben Level 1 Level 1 (0 points)
    Currently Being Moderated
    Dec 16, 2013 4:26 AM (in response to jportnoy)

    Same problem.

     

    Took laptop into apple store, had motherboard and screen replaced.

     

    Problem still exists.

  • scvdesigns Level 1 Level 1 (0 points)
    Currently Being Moderated
    Dec 16, 2013 9:16 AM (in response to macbookairben)

    I have the Black Screen (Blackout) problem too. My screen on my MacBook Pro suddenly went black just a moment ago. I was on a Skype call - which did not drop. I had Safari running. (I don't have Google Chrome installed.) It was a completely black screen with no cursor - nothing. I have had my MBP since July 2013 - no extended warranty. I have Mavericks - now for a few weeks. I had to hold down the start button to reboot. Everything came back fine. But this is very disconcerting.

  • scvdesigns Level 1 Level 1 (0 points)
    Currently Being Moderated
    Dec 16, 2013 12:55 PM (in response to scvdesigns)

    I meant MacBook Air - not Pro

  • JBOfromFLA Level 1 Level 1 (0 points)
    Currently Being Moderated
    Dec 16, 2013 2:06 PM (in response to jportnoy)

    Work arround from Apple is: put battery and plugged in screen on never, use either menu to put to sleep or close cover(not both), if unresponsive to normal start up, hold power key down for ten seconds. They are working on firmware fix.

  • shyannlindy Level 1 Level 1 (10 points)
    Currently Being Moderated
    Dec 16, 2013 3:20 PM (in response to JBOfromFLA)

    OS 10.9.1 was released today and it didn't fix the sleep problem with my mid 2013 macbook air.  Spent an hour with Apple Chat and they repeated the word patience over and over again and that there is nothing they can do.

     

    I don't mind waiting...just want to be sure this is fixed. 

     

    The update is located:  apple / software update     which takes you to the update page in the app store.

     

    Hope everyone's day is going well.

  • shyannlindy Level 1 Level 1 (10 points)
    Currently Being Moderated
    Dec 16, 2013 3:31 PM (in response to shyannlindy)

    Beware of the update 10.9.1    After installation, Google Drive and Clean My Mac2 don't work anymore.  Maybe other apps are negatively affected too.  Guess I uninstall 10.9.1.

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