cpfrances

Q: When maximising the window in Facetime, my camera stops working and the other person cannot see me. Any solution?

Hi there, since I installed Mavericks, when I am having a video conference with Facetime, and I maximize its window, the other person stops seeing me (my camera turns off.

 

Is this a bug? or do we have any solution to this annoying issue?

 

Thanks!

MacBook Pro with Retina display, OS X Mavericks (10.9)

Posted on Dec 14, 2013 11:14 AM

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Q: When maximising the window in Facetime, my camera stops working and the other person cannot see me. Any solution?

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  • Helpful answers

  • by ariel s,

    ariel s ariel s Dec 16, 2013 7:22 AM in response to cpfrances
    Level 4 (1,702 points)
    Dec 16, 2013 7:22 AM in response to cpfrances

    Hi cpfrances,

     

    Thanks for using Apple Support Communities.  This article has some steps you can take to isolate and troubleshoot the issue with your built-in iSight camera:

     

    How to Troubleshoot iSight

    http://support.apple.com/kb/ht2090

    Important: Follow these instructions in order. Test the camera between steps to see if the issue is resolved.

    Built-in iSight cameras

    These steps are for iSight cameras that are built into a computer, such as the iMac G5 (iSight) or later, the MacBook, or MacBook Pro.

    1. See if the issue is application-specific.
      Try another application (iSight works with applications like iChat, PhotoBooth, and iMovie HD 6) to see if the iSight camera exhibits the same behavior in all applications. If it only happens in one application, try reinstalling that application.
    2. See if the issue is user-specific.
      Test your iSight camera in another user account. If the issue only occurs in one user, the issue would be isolated to user settings.
    3. Find out if the computer recognizes the iSight
      Check System Profiler (in the Utilities folder, inside the Applications folder). Under the USB header, check to see if the iSight camera is detected.
    4. Reset SMC or PMU
      Reset your computer's SMC or PMU, and then check System Profiler again. (SMC reset instructions for iMac G5 (iSight), Intel-based iMacs; PMU reset instructions for MacBook and MacBook Pro.)

    If your built-in iSight camera is still not behaving correctly after trying all these steps, you may need to contact Apple or an Apple-Authorized Service Provider for service.

     

    Cheers,

    - Ari

  • by cpfrances,

    cpfrances cpfrances Jan 24, 2014 1:45 PM in response to ariel s
    Level 1 (0 points)
    Jan 24, 2014 1:45 PM in response to ariel s

    Thanks a lot Ari, but I believe the problem is not related to the camera - it is the software - Facetime.

     

    When I maximize the window with the upper button, I lose my camera connection - if I do the same with the lower button (once in a conversation) it works... funny.

     

    Regards

  • by ariel s,

    ariel s ariel s Jan 26, 2014 2:47 PM in response to cpfrances
    Level 4 (1,702 points)
    Jan 26, 2014 2:47 PM in response to cpfrances

    Hi cpfrances,

     

    Thanks for your reply and additional information. It sounds like a different direction may be warranted here. Due to the nature of your issue you may find more information by using another one of Apple's support resources:

     

    http://www.apple.com/support/contact/

     

    Take care,

    - Ari

  • by summer-sailor,

    summer-sailor summer-sailor Feb 12, 2014 7:15 PM in response to cpfrances
    Level 1 (0 points)
    Feb 12, 2014 7:15 PM in response to cpfrances

    I have the same problem and it appeared with the upgrade to Mavericks.

    The camera goes OFF (and appears "paused" to the remote user), when I go to Full Screen.

    This support thread is repeated at:

    https://discussions.apple.com/thread/5494815

  • by cpfrances,

    cpfrances cpfrances Feb 18, 2014 2:48 PM in response to cpfrances
    Level 1 (0 points)
    Feb 18, 2014 2:48 PM in response to cpfrances

    Well, I have not solved it but I have a workaround:

    Rather than maximizing the screen with the "arrows" at the top right corner of the screen, if you maximize it with the arrows that are at the bottom-centre of the screen (by the end call button), the problem does not appear.

     

    Works for me but I hope Apple solves this glitch!

     

    Cheers