iPad Safari crashing regularly

"Please see my post above. My Firefox browser wasn't refreshing the page properly on my Macbook Pro."

So am I to understand you're attempting to advise 'us' iPad Air users about 'our' Safari problems from your MacBook Pro using Firefox? I'm beginning to see why you've been of such little help.

I have helped several people. If you can give me a specific symptom, like Safari crashes on launch, that has a fix.

Also, not trying resetting all settings, not trying in another location, (I'm sure you have), but not doing the troubleshooting steps and assuming it's apple's fault while I admire your consumerism (genuinely), is really misguided.

This is a user to user forums.

Several people have said the resetting all settings trick worked. Your apps and app data will not be touched.

--Sam

I am still using the original iPad (purchased July 27, 2010) running iOS 5.1.1 which is the latest version available. I began experiening crashes last summer. They became progressively worse, with crashes occurring on every 2nd or 3rd new web page opened in Safari. I thought is was Safari, but installing Opera Mini, Skyfire, and other browsers have not helped. Now, it is possible that I have a hardware issue, but the crashes only occur with browsers, not with other apps.

I have the same crashing problem on my IPad 1 with 5.o op sys. I can not use Facebook with any links. Gmail crashes in Safari, Chrome etc. The IPad worked fine under the version 4 releases but since then it is far worse. I keep my droid phone close by so when a website I need crashes on the IPAD I log onto it using the Droid Might be a good marketing strategy to bundle a droid with the IPAD if you use Facebook or any videos.

Sam, although you are obviously a tech savvy guy, you don't need to be combative.

I feel entitled to complain when it's considered OK for a browser to crash, and somehow not Apples fault, but the web page developers!! And it's ok for Apple to ignore the problems it's users have.

So your saying that it's ok for any said HTML to be able to crash Safari?

Stunning!

I'm a web developer, and challenge the sentiment that iOS7 has fixed the Safari crashing.

For me and the users that use our webapp, it's much much worse.

Do you have a link to these 'things' that crash Safari?

I still can't believe it's OK for the browser to crash under ANY circumstances.

Here is a link to one page that, very ironically, causes fairly consistent Safari crashes, especially if you scroll down it "too fast": http://9to5mac.com/2013/11/08/a-week-with-the-ipad-air-in-three-words-believe-th e-hype/

vivvvi, I think Sam is only questioning iPad users because he has no first-hand experience with these Safari problems, it seems Sam is using a MacBook Pro and Firefox so he hasn't the ability to recreate or simulate the issues we are all experiencing. While I do appreciate anyone attempting to assist or share information with everyone, it would be more practical for someone using the same hardware and software, to try to recreate the issue and better understand it.

Thanks Tulkinghorn (For the link)

Cheers for the clarification mr Eee.

I think it's unhelpful blaming developers, especially that iPads aren't usually their only market.

In my opinion no developer should be able to crash a browser FULL STOP.

If 7.1 doesn't sort this stuff out, I'll be walking away from developing for any apple products at all.

This problem has now caused me personally years of angst.

My site already suggests installing chrome on the Mac desktop over Safari, the iPad version may end up saying... 'Upgrade to an Android'

No, I originally had an ipad 1, and was consulting for my family when this thread hit.

My stepmom has an ipad 1.

I was having a problem while posting to this forum from my computer but that's immaterial.

I told my stepmom she might have to buy a then-current ipad 2 if performance problems occurred upon upgrading to iOS 5.1.1 which her software (Things) required.

On my own intuition, I updated all of the apps before performing the upgrade, because I wanted to do things in a more or less sensible order.

She has not seen any crashes and continues to use the ipad to this day.

I have occasionally been able to get specific URLs to crash, but it sometimes improves by enabling private browsing mode, and can sometimes stay fixed by toggling it back off.

For the record, I have had great luck dealing with Powermax. They allowed me to trade in my ipad 1, and when I lost my ipad 2, they sold me another used one, and I'm using iOS 6 currently, but will upgrade to iOS 7 as soon as I get my 3G model in exchange for the wifi only one.

The 9to5 Mac issue has actually been triaged by the forums, and resolved, but the forum thread is so long that it's no longer findable.

I don't remember the specific details, but I think it's trying to serve a broken mobile version to the ipad. I think if you request the full version you won't get crashes even if you scroll down, but it may be the other way around.

Hope this helps.

Btw, the scrolling on Safari enables a feature called "snapback". Let me know if that motion causes problems for you in other apps, or if you think that hypothesis is useful.

The Pogoplug has a new privacy device which may filter out ads on the tablet without requiring the use of jailbreaking. I think the privacy device is useful in general, so if you're already on the market for something like it, it does make me curious if it helps. Of course, if it does help, that's not at all useful to apple, but may bring some relief.

--Sam

Hi,

If you are a web developer, find some way to contact me privately, it isn't hard, and maybe we can talk about what specifically is causing these crashes, as I am in school for web development.

Do you have test mobile devices? Just as an idea, have you considered registering as an apple developer and getting support on the developer forums, or through mobile safari html 5 documentation?

For the record, of course, I never ever condone crashes. My e-ink kindle crashed the other day, and I was livid.

But my desktop browsers crash occasionally, and mobile safari closes once every few months or so, but I click it, and it restores state. if you or anyone is experiencing crashes that don't restore state (as you seem to be), that's a different animal.

Sam Katz said:

This is a user to user forum.

Just to make this much clearer - these forums are for users to assist users. If you wish assistance from Apple staff you need to contact Apple Customer Services or go into an Apple store. By posting here you are NOT contacting Apple. The people who try to help here are other users, so taking out your frustration on them is a bit pointless. In fact it's worse than pointless - it just disuades that user and other users from trying to help in the future.

Another point - this is a WORLDWIDE forum not just a North American one - so please remember that not everyone's first language is English.

Final point - Sam has, in my opinion, been unfailingly polite despite some very unpleasant things said to him.

Guys, I occassionally have Safari crash on me but what I mostly have problems with is Messages on my iPad Air.

It crashes while I type and trying to delete messages is challenging as it becomes unstable and the Delete button will suddenly disappear if I'm not quick enough. I noticed no one else seems to be reporting this issue.

Any suggestions other than the usual reboot, reinstall (clean), turning off apps etc. etc...? I've tried all that.

I know lil about computers and just the basics.

thanks!

Norig

I purchased my first iPad (an iPad Air) last week and am just learning to use it. I stumbled on the Safari crash discussions and have been reading to learn more, since I haven't had any of these problems yet.

I just tried to visit the linked page and experienced the crash that is referred to. The problem with that particular page seems like it may be connected to a problem with a JavaScript on the page. As the page progressively loads there's a small (blue) tab that appears near the top of the page. I can't remember what it says -- it crashed every time the tab loaded (several attempts) and I don't have the time right now to test it. All I'm suggesting is that this particular behavior on this page behaves like a problem that occurs when some sort of JavaScript "onload" command is being executed. If that's the case, it might be traceable to a bad line of JavaScript code. Has anyone tried to load that page with JavaScript turned off to see if it still I crashes? For what it's worth, if it's a bad line of JavaScript, then it's not necessarily Apple's fault. I would contact the web developer of the site in question and suggest that there may be a problem with a JavaScript that's running on their site. If they are using pre-packaged scripts (not uncommon), that might explain why it's happening on some other sites as well. Has anyone tried to look at the code of the pages that are crashing to see if they share any common 3rd party scripts? Sorry if this is redundant, but there are over 100 pages about this topic on the forums and I haven't had time to read all of them. :-)

Sorry, the "linked page" I was referring to in my previous message is the one mentioned in Tulkinghorn's message about 8-9 messages above this one.