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Q: Ipod Classic....frozen up with red "X" encircled on screen....any suggestions, since Apple wants my receipt for proof of purchase ... Ipod Classic....frozen up with red "X" encircled on screen....any suggestions, since Apple wants my receipt for proof of purchase before they'll honor the AppleCare Extended warranty I wasted $$$ on? more
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Dec 17, 2013 6:26 AM in response to bluwater18by jason269,Hi, bluwater18.
I'd start with trying to restore the iPod via iTunes while the iPod is in disk mode. Refer to the following article for further information.
http://support.apple.com/kb/TS1463
Regards,
Jason H.
