Skip navigation

ipod 1st generation click wheel not responding - won't reset - apple icon

290 Views 1 Reply Latest reply: Dec 17, 2013 1:23 PM by Kenichi Watanabe RSS
myjuneaudog Calculating status...
Currently Being Moderated
Dec 16, 2013 11:02 PM

My ipod won't reset or show up in itunes when connected.  Apple icon seems to be frozen on screen.  How can I reset it?  Help!

iPod (10 GB Touchwheel)
  • Kenichi Watanabe Level 7 Level 7 (29,995 points)

    This is really the 1st gen iPod from 2001, with a non-touch non-click wheel that physically turns, and connects with a FireWire cable?


    Make sure the Hold switch is not in the ON position?


    The older iPods did a reset differently from more recent iPod that have a click wheel.  Be sure you are following the appropriate reset steps in this document, based on the actual iPod model.



    If it's a 1st gen iPod, it would be How to reset iPod, iPod (scroll wheel), iPod (touch wheel), and iPod (dock connector).  The buttons to press and hold are different from later iPods.


More Like This

  • Retrieving data ...

Related Articles

Bookmarked By (0)


  • This solved my question - 10 points
  • This helped me - 5 points
This site contains user submitted content, comments and opinions and is for informational purposes only. Apple disclaims any and all liability for the acts, omissions and conduct of any third parties in connection with or related to your use of the site. All postings and use of the content on this site are subject to the Apple Support Communities Terms of Use.