HT1600: Apple TV (1st generation): How to update Apple TV software
Learn about Apple TV (1st generation): How to update Apple TV software
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Helpful answers
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Dec 18, 2013 12:25 PM in response to Dennis01949by judysings,Hi Dennis01949,
Welcome to the Support Communities!
Are you getting any specific error messages? Have you been able to download and play other rented or purchased movies? The article below has some basic troubleshooting steps.
Apple TV (1st generation): White screen during playback of purchased or rented video
http://support.apple.com/kb/TS2934?viewlocale=en_US
If you continue to have issues with this purchase, here's how to report it:
How to report an issue with your iTunes Store, App Store, Mac App Store, or iBookstore purchase
http://support.apple.com/kb/HT1933?viewlocale=en_US
Cheers,
- Judy
