Q: We downloaded a movie and it won't play! Now what?

Hi Dennis01949,

Welcome to the Support Communities!

Are you getting any specific error messages?  Have you been able to download and play other rented or purchased movies?  The article below has some basic troubleshooting steps.

Apple TV (1st generation): White screen during playback of purchased or rented video

http://support.apple.com/kb/TS2934?viewlocale=en_US

If you continue to have issues with this purchase, here's how to report it:

How to report an issue with your iTunes Store, App Store, Mac App Store, or iBookstore purchase

http://support.apple.com/kb/HT1933?viewlocale=en_US

Cheers,

- Judy