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since installing os x mavericks can't shutdown macbook pro(mid 2012) is there a fix?

1130 Views 12 Replies Latest reply: Dec 19, 2013 5:30 AM by julie andor gus RSS
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Nov 25, 2013 11:56 AM

since installing os x mavericks can't shutdown macbook pro(mid 2012) is there a fix?

MacBook Pro, OS X Mavericks (10.9), use bear extender 1200
  • John Galt Level 7 Level 7 (33,090 points)

    Just what occurs when you attempt to shut down your Mac? Do you ever see a dialog box identifying an app that "canceled" the shutdown?

  • John Galt Level 7 Level 7 (33,090 points)

    If I understand correctly, you are choosing "Shut Down..." from the Apple menu, then the Mac restarts right away, without displaying the following dialog box first?

     

    Screen Shot 2013-11-26 at 5.36.57 PM.png

     

    Upon restarting, it displays a dialog box saying the computer shut down due to a problem. Is that correct?

     

    Please perform an SMC reset according to the following, and then evaluate your Mac's performance. Read and follow all the steps, even if they seem inapplicable or trivial.


    Before Resetting the SMC

     

    Try each of the following steps in this order before you reset the SMC. Test the issue after completing each troubleshooting step to determine if the issue still occurs.

     

    1. Press Command + Option + Escape to force quit any application that is not responding.
    2. Put your Mac to sleep by choosing the Apple () menu from the upper-left menu bar and then choosing Sleep. Wake the computer after it has gone to sleep.
    3. Restart your Mac by choosing the Apple () menu from the upper-left menu bar and then choosing Restart.
    4. Shut down your Mac by choosing the Apple () menu from the upper-left menu bar and then choosing Shut Down.

     

     

    Resetting the SMC on portables with a battery you should not remove on your own

     

    1. Shut down the computer.
    2. Plug in the MagSafe power adapter to a power source, connecting it to the Mac if it's not already connected.
    3. On the built-in keyboard, press the (left side) Shift-Control-Option keys and the power button at the same time. The power adapter indicator light will cycle off / on once.
    4. Release all the keys and the power button at the same time.
    5. Press the power button to turn on the computer.
    MacBooks  iMacs  iPads  AirPorts, OS X Mavericks (10.9),  28 years Apple!
  • John Galt Level 7 Level 7 (33,090 points)

    No worries, I just want to make sure I understand the problem correctly.

     

    I can make a copy of that report for this discussion if it helps

     

    Yes. If it occurs again copy the entire text of that report and post it in a reply.

     

    The SMC reset is harmless. It may not fix the problem but it won't make it worse. Leave your Mac connected to power .

    MacBooks  iMacs  iPads  AirPorts, OS X Mavericks (10.9),  28 years Apple!
  • John Galt Level 7 Level 7 (33,090 points)

    Mediatek's website does not specifically indicate their device is compatible with Mavericks. Unplug the USB device and uninstall its drivers, if necessary, and determine if the kernel panics susbside.

  • Donald Morgan Level 6 Level 6 (12,415 points)

    Last but not least is close all applications. Push in the power button until the computers powers OFF. wait a couple of minutes and then restart this allows the computer to reset. See if this helps.

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