Lorenzo Carunun
Level 1 (6 points)

Q: iPhone 5 Will Not Restore in Recovery Mode

Hi everyone,

 

I am currently having a pretty serious problem with my iPhone 5 16GB (iOS7.0.2). Today, I discovered that my phone was "searching" for cell service despite being in an area with good coverage. This issue continued for 5 hours. I tried to turn it on/off, a hard reset, turning "airplane mode" on/off, and even tried to restore it! When I attempted to restore it however, iTunes told me that "Find my iPhone" had to be turned off. Then, I kept getting an error that there was a problem deregistering it from my iCloud account. Finally, I decided (after creating a full backup) to put the phone into recover mode and try to restore it that way. Not only, did I get an "error (1)", I attempted that FIVE times and now my phone is stuck in recovery mode. Hopefully, I can get it fixed or else I'll have to replace the thing.

 

PLEASE HELP ME.

 

P.S. I might add that oddly, the phone still receives calls; my wife tried calling the phone, and it not only rings, it even goes to voicemail...

iPhone 5, iOS 7.0.2

Posted on Oct 20, 2013 3:35 PM

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Lorenzo Carunun

Q: iPhone 5 Will Not Restore in Recovery Mode

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  • by sterling r,

    sterling r sterling r Oct 23, 2013 2:07 PM in response to Lorenzo Carunun
    Community Specialists
    Oct 23, 2013 2:07 PM in response to Lorenzo Carunun

    Hey there Lorenzo Carunun,

     

    It sounds like you are unable to restore your device with iTunes at all. You did some great troubleshooting to start with. I would recommend the steps in this article named:

    iOS: Troubleshooting update and restore issues

    http://support.apple.com/kb/TS1275

    1. Install the latest version of iTunes.
    2. Verify that your computer operating system is up to date. If an update requires a restart, check for updates again after restarting.
      • On a Mac: In the Apple () menu, choose Software Update. Install all available updates.
      • On a Windows PC: Go to the Microsoft Windows Update page.
    3. Check your security software: Note: Most restore issues are caused by out-of-date or incorrectly configured security software, firewalls, and network router settings or firmware.
      • Isolate the issue to third-party software.
      • Update security software.
      • Properly configure your security software.
      • Temporarily disable or uninstall your security software.
    4. Temporarily remove any unnecessary USB devices, leaving only your iPhone, iPad, or iPod touch, the USB cable that came with your device, and a keyboard and mouse, if necessary.
    5. Restart your computer and try again.

    Note: To perform some of these steps, you need to be logged in to the computer as an administrator. If you are not sure if you have administrator access, contact the owner of the computer or the system administrator.

     

    You may have done a step or 2 already, so feel free to skip those steps you have done.

    Thank you for using Apple Support Communities.

    All the best,

    Sterling

  • by amendalus,

    amendalus amendalus Dec 2, 2013 5:29 PM in response to Lorenzo Carunun
    Level 1 (0 points)
    Dec 2, 2013 5:29 PM in response to Lorenzo Carunun

    The following will work for you to recover lost data of iPhone stuck in recovery mode.

    Solution 1 : Turn off your device , then turn back on and everything should be fine.

     

     

    Solution 2 : Plug your device into a PC or a MAC then iTunes should detect your device is in recovery mode and release you from recovery mode.

     

     

    ITUNES will automatically pick it up and a pop up box will probally say that your IPHONE is in recovery mode would you like to restore?

     

     

    3. Click the restore tab.

    Note - If ITUNES if out of date, this will not work.

    Note - Do not do this over WIFI

    Note - Do not interrupt the restore

    Note - If you did not make a previous back up, your IPHONE will restore back to the factroy settings.

     

     

    Solution 3 : RESTORE, your iPod

     

     

    Solution 4: Press and hold the power button for 5 secs , press and hold the home button and release the power button. Now press the power button and the home button for 10 secs.

  • by PaPPiPaPPi,Helpful

    PaPPiPaPPi PaPPiPaPPi Dec 19, 2013 10:32 PM in response to Lorenzo Carunun
    Level 1 (15 points)
    Dec 19, 2013 10:32 PM in response to Lorenzo Carunun

    Hello lorenzo are you there?

    Did you got any solution for your iPhone?

    I have same problem can you help me!

  • by jclark283,

    jclark283 jclark283 Dec 29, 2013 7:30 PM in response to PaPPiPaPPi
    Level 1 (0 points)
    Dec 29, 2013 7:30 PM in response to PaPPiPaPPi

    I am having the exact same problem!

  • by kdmsant,

    kdmsant kdmsant Mar 8, 2014 10:20 PM in response to Lorenzo Carunun
    Level 1 (0 points)
    Mar 8, 2014 10:20 PM in response to Lorenzo Carunun

    Exact same problem here, any solution? PLEASE!

  • by Zach Palmer,

    Zach Palmer Zach Palmer Mar 18, 2014 11:04 PM in response to Lorenzo Carunun
    Level 1 (5 points)
    Mar 18, 2014 11:04 PM in response to Lorenzo Carunun

    I'm also having the EXACT same problem. Has there been any updates? I have apple calling me tomorrow.

  • by Insumo,

    Insumo Insumo Apr 5, 2014 12:12 AM in response to Lorenzo Carunun
    Level 1 (0 points)
    Apr 5, 2014 12:12 AM in response to Lorenzo Carunun

    I have the same problem too.

  • by The Scottish Man's Brother,

    The Scottish Man's Brother The Scottish Man's Brother Apr 6, 2014 6:30 AM in response to Lorenzo Carunun
    Level 1 (5 points)
    Apr 6, 2014 6:30 AM in response to Lorenzo Carunun

    I'm having exactly the same problem. Was working fine on Thursday night, then at some point in the evening connectivity went to Searching as described in the original post.

    Completely lost carrier, showed as connected to 3g then 4g then LTE....

    Was advised to restore - restore failed.

    Was advised to update computer.... updated to latest OS

    Restore still failing....

  • by johnboyleboy,

    johnboyleboy johnboyleboy Apr 10, 2014 6:09 PM in response to The Scottish Man's Brother
    Level 1 (0 points)
    Apr 10, 2014 6:09 PM in response to The Scottish Man's Brother

    I'm having the exact same problem! I went through the exact same steps and got stuck in RM. Today I gave up and brought it into the store and they sent it away!

  • by Insumo,

    Insumo Insumo Apr 10, 2014 6:37 PM in response to johnboyleboy
    Level 1 (0 points)
    Apr 10, 2014 6:37 PM in response to johnboyleboy

    Hi Everyone, My phone was doing the same and I had to give in after trying to restore it and take it to the Apple Store. They were fantastic and replaced it straight away. Perhaps because it was still under warranty. Bye A xo

  • by Alijohn,Helpful

    Alijohn Alijohn Apr 22, 2014 4:27 PM in response to Lorenzo Carunun
    Level 1 (5 points)
    Apr 22, 2014 4:27 PM in response to Lorenzo Carunun

    have you fixed the problem? Cuz i have the same problem exact like yours and still lookin for different ways to handle it..Let me know if you guys have another solve about this.

  • by johnboyleboy,

    johnboyleboy johnboyleboy Apr 22, 2014 4:31 PM in response to Alijohn
    Level 1 (0 points)
    Apr 22, 2014 4:31 PM in response to Alijohn

    Mine got replaced because it was under waranty!

  • by dsaliba1234,Helpful

    dsaliba1234 dsaliba1234 Apr 24, 2014 9:03 PM in response to Lorenzo Carunun
    Level 1 (5 points)
    Apr 24, 2014 9:03 PM in response to Lorenzo Carunun

    my iphone is stuck in recovery mode after i restored it and now itunes cant recognize my phone...... any help on how to fix my iphone??

  • by PaPPiPaPPi,Helpful

    PaPPiPaPPi PaPPiPaPPi Apr 30, 2014 9:14 AM in response to Lorenzo Carunun
    Level 1 (15 points)
    Apr 30, 2014 9:14 AM in response to Lorenzo Carunun

    Finally I found my solution for while restore the phone.  Getting error with 1 so if you want to know the info.

     

    <Email Edited by Host>

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