Q: Keyboard and Mouse Unresponsive - Mavericks

Logitech just updated LCC to verison 3.9

...and the full functionality seems to have returned to my Logitech mouse, with individual app. settings enebled.

Dave

Working for me now, although I'm still on ML on my main boot drive. I'm really curious as to what others find compelling about upgrading to Mavericks. I couldn't care less about iBooks or Maps. I know there's some stuff under the hood, but it seems to primarily benefit laptop users. Since I'm on a Mask Pro I'm not sure about the benefits. Although, when the new Mask Pro comes out next month, I may be forced onto 10.9.

Don T wrote:

 

Working for me now, although I'm still on ML on my main boot drive. I'm really curious as to what others find compelling about upgrading to Mavericks. I couldn't care less about iBooks or Maps. I know there's some stuff under the hood, but it seems to primarily benefit laptop users. Since I'm on a Mask Pro I'm not sure about the benefits. Although, when the new Mask Pro comes out next month, I may be forced onto 10.9.

The new Mac Pro will almost certainly not support 10.8, new Apple hardware rarely supports older OS versions.

Apple Desktops have been outsold by laptops for many years now & iMacs are the majority of Apple's desktop systems. Mac Pro users are in a minority of minorities.

Mavericks has many improvements for laptops, however Pro users should see benefits too, such as compressed RAM, better CPU background usage.

http://www.apple.com/osx/advanced-technologies/ See the pdf at the bottom for even more details.

If your apps are supported Mavericks will be a good choice, just don't expect plain sailing if you have lots of extra apps that run at boot & insert kernel extensions or startup items.

EtreCheck will highlight what is happening on the OS, as will the new Activity Monitor.

Hi everyone,

Although I'm sympathetic to all those Logitech users who have been blessed with an update today so their Logitech peripherals now work, we're still stuck with the original problem.

That is to say that some of us, not all I know, but some of us, who are using MacPro's have lost all usb functionality since upgrading to Mavericks, 10.9.

As with other members of this discussion, I've also been forced to install 10.8 & 10.7 on separate SATA HD's. I have three 2TB for all my stuff and being used as scratch discs for Creative Suite and I have a 240Gb SSD with my boot system on it. Originally my SSD was 10.8 and I upgraded it via the correct processes to 10.9 and that's where all my usb woes began.

It's only by luck I suppose I've got the spare HD capacity to install the older operating systems on the other drives, however it still doesn't fix the original problem.

If I boot in 10.9 no usb, either through front or back ports, but if I boot in either 10.7 or 10.8, I have usb in the very same ports.

The only way I can get 10.9 to recognise my usb keyboard and mouse is to boot up holding down the option key and bringing up the recovery partition etc.

I'll also add that in 10.9 my MacPro has also decided I don't have Bluetooth either, however as is the same case with the usb, if I boot up in either 10.7 or 10.8 it recognises the on-board Bluetooth.

So what the bloody **** am I supposed to do? It's not a RAM thing either, I've got 12GB of that. Been pulling my hair out over this for the past week on and off. Does anyone have a suggestion?

Many thanks, Mikee

Michael Philo wrote:

 

So what the bloody **** am I supposed to do? It's not a RAM thing either, I've got 12GB of that. Been pulling my hair out over this for the past week on and off. Does anyone have a suggestion?

Many thanks, Mikee

Do some troubleshooting…

Try Safe mode

https://support.apple.com/kb/HT1455

'Safe mode' stops the loading of 3rd party extensions & background jobs. If the USB works you can assume something is loading inside a normal boot (either kernel extensions, background jobs or startup jobs).

If it doesn't work in Safe mode you can either assume a hardware failure (run Apple Hardware Test) https://support.apple.com/kb/HT1509 or it could be the OS is damaged. In which case a reinstall will overwrite any damaged files & should leave the user data & apps in place. Backup before you reinstall - just in case.

EtreCheck will show what apps are set to autoload & what else is running, if you post it here we can point out software that may either need to be updated or removed.

http://www.etresoft.com/etrecheck

Seeing the same behavior on my system....though I don't have any logitech software loaded (funny as I have a MX mouse, but it's not installed yet on the new system)

Saw the same thing happen on my Macbook Air as well after upgrading to Mavericks, I haven't tried running in safe mode yet as it's a pretty intermittent issue.

Here's my EtreCheck output if anyone wants to take a stab at it:

Hardware Information:

          MacBook Pro (Retina, 15-inch, Late 2013)

          MacBook Pro - model: MacBookPro11,3

          1 2.6 GHz Intel Core i7 CPU: 4 cores

          16 GB RAM

Video Information:

          Intel Iris Pro - VRAM: 1024 MB

          NVIDIA GeForce GT 750M - VRAM: 2048 MB

Audio Plug-ins:

          BluetoothAudioPlugIn: Version: 1.0 - SDK 10.9

          AirPlay: Version: 1.9 - SDK 10.9

          AppleAVBAudio: Version: 2.0.0 - SDK 10.9

          iSightAudio: Version: 7.7.3 - SDK 10.9

System Software:

          OS X 10.9 (13A3017) - Uptime: 0 days 5:38:15

Disk Information:

          APPLE SSD SM1024F disk0 : (1 TB)

                    EFI (disk0s1) <not mounted>: 209.7 MB

                    Macintosh HD (disk0s2) /: 999.7 GB (446.6 GB free)

                    Recovery HD (disk0s3) <not mounted>: 650 MB

USB Information:

          Apple Internal Memory Card Reader

          Apple Inc. Apple Internal Keyboard / Trackpad

          Apple Inc. BRCM20702 Hub

                    Apple Inc. Bluetooth USB Host Controller

          Apple Inc. iPad

          Apple Inc. Display Audio

          Apple Inc. Apple Thunderbolt Display

          Apple Inc. FaceTime HD Camera (Display)

FireWire Information:

Thunderbolt Information:

          Apple Inc. thunderbolt_bus

                    Apple Inc. Thunderbolt Display

Kernel Extensions:

Problem System Launch Daemons:

Problem System Launch Agents:

Launch Daemons:

          [loaded] com.flipvideo.FlipShareServer.launchd.plist

          [loaded] com.github.GitHub.GHInstallCLI.plist

          [loaded] com.microsoft.office.licensing.helper.plist

          [loaded] com.oracle.java.Helper-Tool.plist

          [loaded] com.teamviewer.teamviewer_service.plist

Launch Agents:

          [not loaded] com.adobe.AAM.Updater-1.0.plist

          [loaded] com.adobe.AdobeCreativeCloud.plist

          [loaded] com.flipvideo.FlipShare.AutoRun.plist

          [loaded] com.oracle.java.Java-Updater.plist

          [loaded] com.teamviewer.teamviewer.plist

          [loaded] com.teamviewer.teamviewer_desktop.plist

User Launch Agents:

          [loaded] com.adobe.AAM.Updater-1.0.plist

          [loaded] com.google.keystone.agent.plist

          [loaded] com.plexapp.helper.plist

          [not loaded] ws.agile.1PasswordAgent.plist

User Login Items:

          iTunesHelper

          Alfred 2

          Dropbox

          Box Sync

          TextExpander

          Moom

          Pochade

          Google Drive

3rd Party Preference Panes:

          Java

Internet Plug-ins::

          AdobeAAMDetect: Version: AdobeAAMDetect 2.0.0.0 - SDK 10.7

          QuickTime Plugin: Version: 7.7.3

          AdobePDFViewerNPAPI: Version: 11.0.0 - SDK 10.6

          AdobePDFViewer: Version: 11.0.0 - SDK 10.6

          Default Browser: Version: 537 - SDK 10.9

          SharePointBrowserPlugin: Version: 14.3.9 - SDK 10.6

          JavaAppletPlugin: Version: Java 7 Update 45

User Internet Plug-ins::

          CitrixOnlineWebDeploymentPlugin: Version: 1.0.105

Bad Fonts:

          None

Old applications:

          Cadence BPM Tapper:          Version: 1.2.1 - SDK 10.5

                    /Applications/Cadence BPM Tapper.app

          CardRescue:          Version: 5.30 - SDK 10.4

                    /Users/jakezimmer/Downloads/CardRescue.app

          HexColor:          Version: 2.0 - SDK 10.0

                    /Applications/HexColor.app

          Microsoft Alerts Daemon:          Version: 14.3.9 - SDK 10.5

                    /Applications/Microsoft Office 2011/Office/Microsoft Alerts Daemon.app

          Microsoft Chart Converter:          Version: 14.3.9 - SDK 10.5

                    /Applications/Microsoft Office 2011/Office/Microsoft Chart Converter.app

          Microsoft Clip Gallery:          Version: 14.3.9 - SDK 10.5

                    /Applications/Microsoft Office 2011/Office/Microsoft Clip Gallery.app

          Microsoft Database Daemon:          Version: 14.3.9 - SDK 10.5

                    /Applications/Microsoft Office 2011/Office/Microsoft Database Daemon.app

          Microsoft Database Utility:          Version: 14.3.9 - SDK 10.5

                    /Applications/Microsoft Office 2011/Office/Microsoft Database Utility.app

          Microsoft Document Connection:          Version: 14.3.9 - SDK 10.5

                    /Applications/Microsoft Office 2011/Microsoft Document Connection.app

          Microsoft Excel:          Version: 14.3.9 - SDK 10.5

                    /Applications/Microsoft Office 2011/Microsoft Excel.app

          Microsoft Graph:          Version: 14.3.9 - SDK 10.5

                    /Applications/Microsoft Office 2011/Office/Microsoft Graph.app

          Microsoft Language Register:          Version: 14.3.9 - SDK 10.5

                    /Applications/Microsoft Office 2011/Additional Tools/Microsoft Language Register/Microsoft Language Register.app

          Microsoft Office Reminders:          Version: 14.3.9 - SDK 10.5

                    /Applications/Microsoft Office 2011/Office/Microsoft Office Reminders.app

          Microsoft Outlook:          Version: 14.3.9 - SDK 10.5

                    /Applications/Microsoft Office 2011/Microsoft Outlook.app

          Microsoft PowerPoint:          Version: 14.3.9 - SDK 10.5

                    /Applications/Microsoft Office 2011/Microsoft PowerPoint.app

          Microsoft Upload Center:          Version: 14.3.9 - SDK 10.5

                    /Applications/Microsoft Office 2011/Office/Microsoft Upload Center.app

          Microsoft Word:          Version: 14.3.9 - SDK 10.5

                    /Applications/Microsoft Office 2011/Microsoft Word.app

          My Day:          Version: 14.3.9 - SDK 10.5

                    /Applications/Microsoft Office 2011/Office/My Day.app

          Open XML for Excel:          Version: 14.3.9 - SDK 10.5

                    /Applications/Microsoft Office 2011/Office/Open XML for Excel.app

          SA Color Finesse 3 UI:          Version: 3.0.9(286) - SDK 10.5

                    /Applications/Adobe After Effects CC/Plug-ins/Effects/Synthetic Aperture/(CF3 Support)/SA Color Finesse 3 UI.app

          Solver:          Version: 1.0 - SDK 10.5

                    /Applications/Microsoft Office 2011/Office/Add-Ins/Solver.app

          SyncServicesAgent:          Version: 14.3.9 - SDK 10.5

                    /Applications/Microsoft Office 2011/Office/SyncServicesAgent.app

          XLD:          Version: 20111113 - SDK 10.4

                    /Users/jakezimmer/Downloads/xld-gui-20111113 2/XLD.app

          XLD:          Version: 20111113 - SDK 10.4

                    /Users/jakezimmer/Downloads/xld-gui-20111113/XLD.app

          coconutBattery:          Version: 2.7.2 - SDK 10.5

                    /Users/jakezimmer/Downloads/coconutBattery.app

Time Machine:

          Time Machine not configured!

Top Processes by CPU:

              10%          Google Chrome

               8%          Mail

               5%          WindowServer

               2%          coreaudiod

               1%          EtreCheck

Top Processes by Memory:

          623 MB          Finder

          377 MB          WindowServer

          246 MB          com.apple.IconServicesAgent

          229 MB          Airmail

          213 MB          Dock

Virtual Memory Statistics:

          4.52 GB          Free RAM

          8.29 GB          Active RAM

          1.67 GB          Inactive RAM

          1.51 GB          Wired RAM

          3.86 GB          Page-ins

          0 B          Page-outs

Welome to the forum, apologies I should have mentioned; please create a new thread & link to it from here.

Removing items via EtreCheck can be a slow process, so it's best if you have your own thread, otherwise it just gets confusing with people talking over each other, this one is well & truly hijacked so it may not matter much

With that said, I have seen many people have issues with Google Drive so update or remove it entirely (including the background update jobs).

I'd also disable login items as a test…

Logout of your user account (in the Apple menu)

Log back in, but hold shift as you press the login button. This will disable the login items in your user account. If the Mac is better like this you know you need to remove or update your login items.

Same problem for me: apple wired keyboard and mouse, both freezing when restart the computer (for updates). When I plug in another keyboard, it functions Even bought a new keyboard, since I thought it was ruined. In the system overview the apple keyboard, when froozen, is not appearing anymore at the USB bus.

Oh, it started after installing Maverick 10.9

what to do?

Hi Intherdt,

Finally someone else having the same problem as myself and finally someone replying to the original comment and having nothing to do with Logitech devices or EtreCheck.

I've given up on Mavericks for the time being until several updates have been released and then plan to try again.

If anyone gas any ideas they'd be welcomed. I've tried Safe Mode, zapping PRAM etc. all the usual troubleshooting techniques, but no luck. Mavericks on my system doesn't like USB.

Cheers Mikee

Michael Philo wrote:

 

If anyone gas any ideas they'd be welcomed. I've tried Safe Mode, zapping PRAM etc. all the usual troubleshooting techniques, but no luck. Mavericks on my system doesn't like USB.

 

Cheers Mikee

Post reports & spend time comparing them is my advice.

It will give you a fighting chance of isolating the issue to the software that is causing this. It can't be Mavericks on it's own because every user would have the same issues. It could be a combination of hardware & software.

A clean install will show if the flaw is in 10.9 or possibly your hardware. Apple Hardware Test should check the state of the hardware (to a limited extent) - Using Apple Hardware Test - https://support.apple.com/kb/HT1509

All the USB errors should be logged, so you'll need to look through Console (Applications/Utilities). Start in all messages around the time of the last failure/ freeze.

Hi Micheal,

I did a restart 'emptying' the para ram or p ram by pressing alt-cmd, p and r keys at the same time during restarting and it helped !

Key board and mouse are working again, pffff.

I have an Imac, 3.2 GHz, Intel core i3, 3 year and 9 months old.

I hope you will succeed as well in solving the problem.

My Imac 'docter' daid that if the p ram wouldn't help, I should reset the SMC. You can find on the internet apple support how that works. But I didn't have to try it (yet).....

regards, Henk

I purchased a 15 inch macbook pro retina about a month ago.  When I first purchased it, I did not have any of the issues in this thread, but after a couple of weeks I began experiencing the same keyboard/mouse lockup issues described here.  I wasn't convinced that it was a Mavericks issue and I thought back to about when these issues started to appear for me and tried to remember if I had made any changes that might have caused this behavior.  I discovered that about the time I started experiencing these keyboard/mouse lockups I changed my screensaver from a default value set with a fresh Mavericks install when I got the new computer to a screensaver called "Skyrocket".  I had used Skyrocket on my previous Macs without an issue, but it appears that this screensaver was causing my keyboard/mouse locking issues.  I changed my screeensaver a few days ago and I haven't had a keyboard lock since.  Before I was getting locks several times a day.

I'm having this problem and I'm just using the built-in trackpad on macbook pro with Mavericks. Only just started happening today. Had Mavericks for a month.