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  • 4,590. Re: iPhone 5 wifi issues
    evoluo Level 1 Level 1 (0 points)

    this thing is disgusting! I just turn to Comcast from Verizon, and get the same problem immediately!

  • 4,591. Re: iPhone 5 wifi issues
    intuitionist Level 1 Level 1 (0 points)

    Dear evoluo,

    I felt the same frustration you are experiencing right now.  There is a solution though.  I fixed my gold iphone 5s by performing a "hard reset" the same night I received it.  I have gathered other iphone 5s solutios, let me include them in this email, hoping that you might try one at the time until you get wifi connectivity restored.  I wooul start by "hard resetting" the iphone 5s first, and then you might try any of the other solutions as you see fit.

     

    If your iphone 5 is not getting decent wi-fi at home I would advise you to first perform a "hard reset", i.e. hold down the on/off button (upper right hand corner) AND the Home Button (fingerprint scanner) at the same time until the phone restarts.  Let it restart completely, and check for wi-fi connectivity.  Second, make sure your router is isolated (about three to five feet AWAY from anything electrical (we are testing, if it works you can then place it a little closer to other devices.)  If need be you can try performing another hard  reset, remember your iphone 5 works somewhere else, hence it has got to be your location at home.

     

    You can even try to isolate the devices to a room where there are NO electrical equipment and then test your iphone.  Let's remember wi-fi is completely dependant on distance, wall materials, in other words if you live in a house that has any masonry exterior, or sheet metal on inside the roof, or anything of that sort, that is what would be killing the signal coming from outside the house to your router and then weakly broadcasting to your phone.

     

    I do hope these tips will give you a somewhat workable technique to allow you to enjoy your iphone 5 the way you expect it to.  In my case the same afternoon that I received my iphone 5, I activated it and started noticing very poor wi-fi connectivity (I have got a killer Motorola Surfboard AC modem/router, an Intellinet N access point they do sit close by though), and poor wi-fi nonetheless.  I got online, went to apple's website, read some forums, and found that this poor wi-fi connectivity on iphone 5's is common to many users.  People were doing all kind of things with ip addresses, changing routers, etc, etc.  Until I found a comment explaining what worked for him.  Guess what?  Perform a "hard reset" and viola! It worked for me as soon as I did the "hard reset" the very first time.  I do hope it works for you too.

     

    Your iphone 5s gold enthusiat,

     

    intuitionist   aka  Juan L. Blanco

     

     

    Apple Support Communities

    Re: iPhone 5 wifi issues

    created by Manolisve in Using iPhone - View the full discussion

     


    Hello guys, after several months of having the same issue , with iPhones 5 wifi. I found

      That if you change the DNS of your connection in the iPhone to 8.8.8.8 this problem is fixed... Bye bye

    · Using iPhone] - Re: iPhone 5 wifi issues [5y7v1i-5c2r7-ed5c0]

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    • Apple Support Communitie​s Updates (discussions-updates@apple.com)

      Add to contacts

      12/14/13

      To: intuitionist

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      Re: iPhone 5 wifi issues

      created by RGR028 in Using iPhone - View the full discussion

       


      I was having the same issue and found this post and followed the instructions.  Problem fixed and my phone now connects to my home Wifi instead of using my carriers data package.  This only took a few minutes to do, so I recomend giving it a try.  

       

       

      BioTonic

       

      Re: iPhone 5 wifi issues

       

      Aug 20, 2013 8:57 AM (in response to tobifs)

       

      For those of you who have this problem, follow these steps.

      1. 1. Change your router settings from  WPA2 - AES to WPA - TKIP. This will be the optimal setting for this issue.
      2. 2. On your iPhone go into Settings > General > Reset > Reset Network > Confirm.
      3. 3. For additional measures Update to Latest Firmware on Router and iPhone.
      4. 4. Enjoy.
      • For those of you who dont know how to do this, google it. If you are using a linksys or cisco router, you can type 192.168.1.1 in your web browser to acess the settings. The user name and password should be admin and admin. Navigate to wireless settings and change security type to WPA - TKIP.

       

      General Information on the Issue:

      The issue is caused by the iPhone 5 not playing well with the wireless security incription WPA2 - AES

      No WiFi Security - No Loss

      WEP - No Loss

      WPA-TKIP - No Loss

      WPA2-AES - 70% Loss.

       

       

  • 4,592. Re: iPhone 5 wifi issues
    Sk8Dreams Level 3 Level 3 (855 points)

    I've been on this thread almost from the beginning, and have gotten my 5 replaced twice.  The second time, I only had 2 days left on my warranty.  If a hard reset works for you, you are very lucky.  Nothing anyone says here is going to work for everyone, because there are a few phones with hardware issues.  If you think yours is one of them, you must take a few steps before going to the genius bar and asking for a replacement:

     

    1 - Try your phone on multiple wifi networks, using different routers, and different security protocols.  Keep a list of every one you try, and what the results are

     

    2 - Install Speedtest on your phone.  Turn off cellular, and run Speedtest.  Snap a screen shot of your results.

     

    3 - If you have tried everything (including updating to the latest iOS) and your phone's wifi is still unreliable, refuses to connect, drops the connection, or runs like mud, DO A RESTORE AS NEW.  This is a big pain in the neck, and depending on how much you have on your phone, can take up to 3 hours to get back to normal.  Copy all your pix off the phone, save all docs elsewhere, backup and sync.  Then do the restore as new.  DO NOT RESTORE FROM A BACKUP.  If that does not fix your issues - Make a video of your phone running speedtest next to a few other iPhones, iPads doing the same.  That was what got me my second replacement (credit goes to someone here who did that).

     

    4 - Apple will be very reluctant to replace a phone that has not been restored as new because the software environment (your iOS, installed apps, etc) can cause the wifi problems.  Don't lie about it, they can tell if you have done this or not.

  • 4,593. Re: iPhone 5 wifi issues
    Norbet Level 1 Level 1 (0 points)

    Great advice!

    Probably the most sensible reply I've see here!

  • 4,594. Re: iPhone 5 wifi issues
    intuitionist Level 1 Level 1 (0 points)

    Dear Kk8Dreams,

     

    I thank you so much for your input and resourcefulness with iOS and iphone 5.  I am very glad your were able to exchange you iphone.  Allow me to add your extremely helpful comments to the file I am editing "Repair iphone 5 wi-fi issues ", in order to share it with other iphone 5 owners.

     

    Yes, I got lucky with my "hard reset" solution, however, there are many defective hardware units around.

     

    You have a great weekend, and a very merry Christmas!

     

    intuitionist

  • 4,595. Re: iPhone 5 wifi issues
    mvish86 Level 1 Level 1 (0 points)

    Sorry for the thread necromancy, but I'm a little confused.

     

    I want to disable WMM on my router (E2500) so I can boost my speed, but as this thread indicates, it kills iOS wifi. After glancing through the responses, it seems that some people have been able to get wifi working DESPITE WMM being disabled. Anyone know how they did that?

     

    See this post from apple: http://support.apple.com/kb/ts3727

     

    <confused>

  • 4,596. Re: iPhone 5 wifi issues
    intuitionist Level 1 Level 1 (0 points)

    Dear mvish86,

     

    It could software (easily fixed with a hard reset") or it could be hardware i.e. a bad iphone 5 unit.  Let me paste different solutions which worked for different iphone 5 users.  I certainly hope it will help you restore you iphone 5 wi-fi capability.

     

    Dear mvish86,

     

    If your iphone 5 is not getting decent wi-fi at home I would advise you to first perform a "hard reset", i.e. hold down the on/off button (upper right hand corner) AND the Home Button (fingerprint scanner) at the same time until the phone restarts.  Let it restart completely, and check for wi-fi connectivity.  Second, make sure your router is isolated (about three to five feet AWAY from anything electrical (we are testing, if it works you can then place it a little closer to other devices.)  If need be you can try performing another hard  reset, remember your iphone 5 works somewhere else, hence it has got to be your location at home.

     

    You can even try to isolate the devices to a room where there are NO electrical equipment and then test your iphone.  Let's remember wi-fi is completely dependant on distance, wall materials, in other words if you live in a house that has any masonry exterior, or sheet metal on inside the roof, or anything of that sort, that is what would be killing the signal coming from outside the house to your router and then weakly broadcasting to your phone.

     

    I do hope these tips will give you a somewhat workable technique to allow you to enjoy your iphone 5 the way you expect it to.  In my case the same afternoon that I received my iphone 5, I activated it and started noticing very poor wi-fi connectivity (I have got a killer Motorola Surfboard AC modem/router, an Intellinet N access point they do sit close by though), and poor wi-fi nonetheless.  I got online, went to apple's website, read some forums, and found that this poor wi-fi connectivity on iphone 5's is common to many users.  People were doing all kind of things with ip addresses, changing routers, etc, etc.  Until I found a comment explaining what worked for him.  Guess what?  Perform a "hard reset" and viola! It worked for me as soon as I did the "hard reset" the very first time.  I do hope it works for you too.

     

    Your iphone 5s gold enthusiast,

     

    intuitionist   aka  Juan L. Blanco

     

     

    Apple Support Communities

    Re: iPhone 5 wifi issues

    created by Manolisve in Using iPhone - View the full discussion

     


    Hello guys, after several months of having the same issue , with iPhones 5 wifi. I found

      That if you change the DNS of your connection in the iPhone to 8.8.8.8 this problem is fixed... Bye bye

    · Using iPhone] - Re: iPhone 5 wifi issues [5y7v1i-5c2r7-ed5c0]

    Actions

    • Apple Support Communitie​s Updates (discussions-updates@apple.com)

      Add to contacts

      12/14/13

      To: intuitionist

      Apple Support Communities

      Re: iPhone 5 wifi issues

      created by RGR028 in Using iPhone - View the full discussion

       


      I was having the same issue and found this post and followed the instructions.  Problem fixed and my phone now connects to my home Wifi instead of using my carriers data package.  This only took a few minutes to do, so I recomend giving it a try.  

       

       

      BioTonic

       

      Re: iPhone 5 wifi issues

       

      Aug 20, 2013 8:57 AM (in response to tobifs)

       

      For those of you who have this problem, follow these steps.

      1. 1. Change your router settings from  WPA2 - AES to WPA - TKIP. This will be the optimal setting for this issue.
      2. 2. On your iPhone go into Settings > General > Reset > Reset Network > Confirm.
      3. 3. For additional measures Update to Latest Firmware on Router and iPhone.
      4. 4. Enjoy.
      • For those of you who dont know how to do this, google it. If you are using a linksys or cisco router, you can type 192.168.1.1 in your web browser to acess the settings. The user name and password should be admin and admin. Navigate to wireless settings and change security type to WPA - TKIP.

       

      General Information on the Issue:

      The issue is caused by the iPhone 5 not playing well with the wireless security incription WPA2 - AES

      No WiFi Security - No Loss

      WEP - No Loss

      WPA-TKIP - No Loss

      WPA2-AES - 70% Loss.

       

       

       

       

       

       

       

       

       

       

       

       

       

       

       

      Sk8Dreams

      Re: iPhone 5 wifi issues

      Dec 20, 2013 10:49 AM (in response to intuitionist)

      I've been on this thread almost from the beginning, and have gotten my 5 replaced twice.  The second time, I only had 2 days left on my warranty.  If a hard reset works for you, you are very lucky. Nothing anyone says here is going to work for everyone, because there are a few phones with hardware issues.  If you think yours is one of them, you must take a few steps before going to the genius bar and asking for a replacement:

       

      1 - Try your phone on multiple wifi networks, using different routers, and different security protocols.  Keep a list of every one you try, and what the results are

       

      2 - Install Speedtest on your phone.  Turn off cellular, and run Speedtest.  Snap a screen shot of your results.

       

      3 - If you have tried everything (including updating to the latest iOS) and your phone's wifi is still unreliable, refuses to connect, drops the connection, or runs like mud, DO A RESTORE AS NEW.  This is a big pain in the neck, and depending on how much you have on your phone, can take up to 3 hours to get back to normal.  Copy all your pix off the phone, save all docs elsewhere, backup and sync.  Then do the restore as new.  DO NOT RESTORE FROM A BACKUP.  If that does not fix your issues - Make a video of your phone running speedtest next to a few other iPhones, iPads doing the same.  That was what got me my second replacement (credit goes to someone here who did that).

       

      4 - Apple will be very reluctant to replace a phone that has not been restored as new because the software environment (your iOS, installed apps, etc) can cause the wifi problems.  Don't lie about it, they can tell if you have done this or not.

       

       

  • 4,597. Re: iPhone 5 wifi issues
    dutchmafia Level 1 Level 1 (0 points)

    First, let me say this is my first post, however, I've trolled this site for years, finding it to be a huge source of support.  With that said, I recently spent 8 hours bouncing between Apple-AT&T-Apple-AT&T only to discover something interesting.

     

    Here is my configuration:

    • Internet Provider: AT&T Uverse 18MB speed
    • AT&T Router: 2Wire. Setup to disable wireless router.
    • Time Capsule: Acting a WiFi router behind AT&T router.
    • 1 iMac, 1 Macbook Pro, 1 Macbook Air, 2 iPhone 5s, 1 iPhone 5 and 1 iPad mini

     

    Situation

    • iMac, MBP and MBA all produced download speeds of 17 mb
    • iPhones and iPad all produced .8 - 2.0 mb download speeds
      • Same download speeds when connected via WiFi to Time Capsule (down stream of AT&T 2Wire Router) and when connected to AT&T 2 Wire Router with Time Capsule eliminated.
    • All test performed using speedtest.net
    • All test were conducted with devises within a 5' radius of Time Capsule, performed sequentially not simultaneously.
    • Similar to others on this board, after hard reset, I do achieve fast speed for a short period only to return to slower speed after a few hours.

     

    Actions taken during attempted resolution.

    • Apple suggested Time Capsule settings under wireless, wireless options.....Changed 2.4GHz to Channel 3 and 5GHz to 44.  Note I am not using 5GHz but they still recommended the change.
      • Radio Mode is 802.11a/n-802.11b/g/n (Automatic)
      • Security is WPA2 Personal
      • I am using a Guest Network with no security
        • Note, I'm not sure this had any impact but it was part of my resolution.
    • AT&T adjusted setting on my 2Wire router.
      • Changed wireless channel to 9 (2452 MHz)
      • Changed Security Authentication to WPA-PSK and WPA2-PSK
        • This now matches what is on Time Capsule

    Status

    • Changes made minimal improvements and AT&T is scheduled to make a site visit to determine if line speed is the issue. This service call will be performed in two days.
    • Frustrated, I thought I would think of what other things could be impacting this performance. Keep in mind, it seems strange only IOS devises work poorly and how could 4 of them (1 being two days old) all be doing the same thing while computers were fine.

     

    Theory:

    • After performing multiple speedtest functions, I noticed when I select different locations on speedtest, my speed dramatically improved.
      • Location is automatically selected on IOS devises. Location chosen was AT&T's major competitor Charter Communication.  When using Charter as the server, I experience low speeds.  If I change server in the speedtest settings to a neutral server, my speeds return to 16-18 mbps.
      • To confirm my theory, I forced my MBA to use Charter's server on a Speedtest which produced a slow 1.5 mbps. Previously it was much higher as MBA was using neutral server in all of my previous speedtest.
      • My plan is to ask AT&T if they can block Charter's server or force communication to a neutral server.
  • 4,598. Re: iPhone 5 wifi issues
    intuitionist Level 1 Level 1 (0 points)

    Dear dutchmafia,

     

    I feel total empathy, admiration and respect for your troubleshooting steps up to now, however, let's face the facts, 2Wire is a DSL modem/router hence it is slower by default.  Now, let's give it our best shot.  2Wire used to be owned by Gateway, now it is owned by Pace.  They suggest using a Residential Gateway in order to improve connectivity speeds to a faster rate.  Allow me to attach their comments and their URL

     

    http://support.2wire.com/index.php?page=view&article=95&text=how%20to%20tweak%20 2wire%20dsl%20modem%20router%20to%20achieve%20fastest%20speed&cat=1&sort=

     

    Pace

     

    Home>Product Support

    Gateway Product Support

     

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    Article Number
    95

     

    Last Updated
    06-28-2010 02:12 pm

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    Question
    How will a Residential Gateway improve my Internet access?

     

    Answer

     

    Improving  Internet access with a Residential Gateway

    A 2Wire Residential Gateway allows multiple computers to share the same Internet connection; therefore, all computers can be online at the same time. All residential gateways also protect your computers from hackers by establishing protective "firewalls" between the Internet and the computers.

    Related Answers

    I wish you the best of luck and a very happy 2014!
    intuitionist
  • 4,599. Re: iPhone 5 wifi issues
    Knife01 Level 1 Level 1 (0 points)

    Dear Dutchmafia,

    Impressed with controlled scenario test you performed, you may spent probably one or two hours doing that, unfortunatelly users are doing the work that apple engineers should do, and the worst thing is that apple is ignoring  and care less this post and this problem, even I solve my problem replacing phone for a droid, some family members still stuck with this problem and can not take any action because are on contracts.

     

    I'm just curious if any apple employee take a look of discussion posts in their site or it's just a way to play with users making them think someday will get supported, a way to relief frustration, maybe?

     

    Apple, I'm really dissapointed, will you one day give support to your customers? if you haven't noticed we are a lot of them inquiring for it on this matter.

  • 4,600. Re: iPhone 5 wifi issues
    aworo Level 1 Level 1 (0 points)

    this lack of support is disgusting coming from a company like apple.  really bummed about this.

  • 4,601. Re: iPhone 5 wifi issues
    Megachiller Level 1 Level 1 (0 points)

    I know, it's painful and it's making me angry. Every hotspot I've tryed works for 15 min then stops working. I'm now over in my data plan cause of this. Even at home now it says connected but won't do anything after few mins. I did hard reset just to have same thing. I have no idea about routers and stuff I just am like most and want to just connect. It's iPhone plain and simple but if u have an old one like my 3GS it has no issues. But we have 3 iPhone 5 phones and 2 don't like connecting the third one seems to work. This btw is my 4th cause I kept returning them cause of this issue.  This latest one came right from china to me. I'm just so frustrated I got this to do the same thing as my old one but it's 10 times worse. Every hotspot everyday and apple stopped talking with me and won't honour there gift they gave me which now I can't get. So to all the iPhone lovers I used to be, but  my contract upgrade is in less than a year and iPhone will be not one I choose next time. Cause a full year of this not working right makes me sad and angry

  • 4,602. Re: iPhone 5 wifi issues
    Megachiller Level 1 Level 1 (0 points)

    Oh the problem with apple is they dont know wats wrong, I spent to much of my time with this too

  • 4,603. Re: iPhone 5 wifi issues
    Blue Dude Level 1 Level 1 (0 points)

    The local Verizon told store told me there was a known problem with iPhone 5 wi-fi. antennas.  Apple decided not to fix it because they were to far down line and had the S and C comming out.  Apple is sending me a refurbished phone.  It begs the question, did they figure out a fix and just do it as people complained rather than a recall or will the "new" phone not be any better?

  • 4,604. Re: iPhone 5 wifi issues
    cstrayer Level 1 Level 1 (0 points)

    I was having the same iPhone 5 problems as everyone else - my phone used to connect to the home WiFi but all of a sudden stopped. It also wouldn't connect to other WiFis that it had previously connected to before. I knew my network was working bc my iPad and other iPhones were connecting just fine.

     

    The thing is, this is the second iPhone to do this to me! The Apple store replaced the first one when I told them about the connection issue - didn't even bat and eye, kinda like they were expecting it. I went in today with my malfunctioning phone and was told it was out of warranty (don't get me started... a known hardware issue should be covered outside of the warranty) and would cost $300 to replace the phone.

     

    But get this - my phone could connect to the Apple Store WiFi!!!! So in one last ditch effort to try to fix the problem, I got an AirPort ($99) and now the phone connects to WiFi. With the network card in the phone defective/damaged it seems like the AirPort is sensitive enough for it??? IDK - at least I didn't have to sacrifice a chicken!

     

    I was thinking I wanted to get a 6 when they come out, but now i'm gun shy - what if there's more unresolved issues???