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iTunes stuck processing file

18398 Views 71 Replies Latest reply: Jan 11, 2014 7:17 PM by Howard Brazee RSS
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m4t7h3w Level 1 Level 1 (0 points)
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Dec 19, 2013 9:27 PM

Has anyone else had this issue recently? I am using the latest iTunes x64 on Windows 7 x64. When app updates download from the iTunes store, it freezes when it gets to where it says "processing file" and never completes. I tried using Ccleaner to clean empty junk off my compluter, ran a full disk defrag, and tried running iTunes as anmid, with the antivirus turned off, and the firewall turned off, but alas, it still keeps doing the same thing. I tried chancing allowing multiple downloads at once or only 1 at a time. I tried pausing and unpausing. I tried clearing the store cache. I keep having to cntrl+alt+delete and kill iTunes. No hardware or software has been installed lately to chance anything on my PC. Yet, it keeps doing the same thing. I plan on trying to reinstall iTunes and see if that helps. Anyone else noticing the same issue? Any solutions known that work?

HP Pavilion Elite HPE-560Z, Windows 7
  • esthor Level 1 Level 1 (0 points)
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    Dec 20, 2013 5:59 AM (in response to m4t7h3w)

    I have the same problem...except that I'm on a MAC!  This is very frustrating.  None of my apps with update, and no new purchases will download!!  If anyone has come up with a way to resolve this issue, please post!

  • MetcalfeCT Level 1 Level 1 (0 points)
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    Dec 20, 2013 10:51 AM (in response to m4t7h3w)

    I have the same issue, but with the download of a simple music album. Strangely, another person's itunes file shows up in my menu!

  • PSkilton Level 2 Level 2 (235 points)
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    Dec 20, 2013 10:54 AM (in response to m4t7h3w)

    There are quite a few people on the forums that are having this trouble, including me.  I saw that a few people had tried logging out of their Apple ID and then logging in again and then retrying the downloads. I have not yet tried this but will soon.   Hope this helps!

  • Dmko Level 1 Level 1 (0 points)
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    Dec 20, 2013 12:51 PM (in response to m4t7h3w)

    I have had the same issue since yesterday. The only thing that helps so far is rebooting the system. After that I manage to download one or two songs of the purchased album, then file processing gets stuck again and I cannot download anything else.

  • Pokke Level 1 Level 1 (0 points)
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    Dec 20, 2013 4:48 PM (in response to m4t7h3w)

    Same problem here. Sign out and back into the store (as suggested in other posts) does not seem to help me.

  • GalaxyNav Level 1 Level 1 (0 points)
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    Dec 20, 2013 4:49 PM (in response to m4t7h3w)

    I'm having the same issue.  I've been trying to download app updates.  When I select "update all," I might two, one, or no updates through before the download process hangs up on "processing file," and I have to force iTunes to stop running.  Like you, I have to either log off or reboot before iTunes will even restart.  As this is happening on both Windows and Mac OS alike, my guess is that the iTunes store is experiencing severe latency issues due to high user demand on the servers, causing them to time out.  The fact that we must reboot to get iTunes to restart indicates that the transaction between end user and server is being interrupted.  We can only hope that Apple is actually reading these forums and takes action.

  • Kthulhu1028 Level 1 Level 1 (5 points)
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    Dec 20, 2013 8:26 PM (in response to m4t7h3w)

    I've been having this problem with "processing" for a few days now. Right now I have like 80 apps to update. They're building up. I tried uninstalling and reinstalling iTunes and everything else the Apple Help Center told me to uninstall. Cleaned the computer. Rebooted many times. If I'm lucky then 1 or 2 apps get through then it gets to three that freeze and stops the whole process of updating. I've been having trouble a lot with the new iTunes version update.

  • ParrishCo Level 1 Level 1 (0 points)
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    Dec 20, 2013 8:59 PM (in response to m4t7h3w)

    1. Exit iTunes (if not possible, force-kill it in task manager, Ctrl-Alt-Del > Task Manager, right click on iTunes and select "End task").

    2. Delete every folder in this directory:

    OS X:
    ~/Music/iTunes/iTunes Media/DownloadsNote: The tilde (~) refers to your Home directory.Windows Vista:
    \Users\username\Music\iTunes\iTunes Media\Downloads\

     

    Windows 7:

    \Users\username\My Music\iTunes\iTunes Media\Downloads\

     

    Windows XP:

    \Documents and Settings\username\My Documents\My Music\iTunes\iTunes Media\Downloads\

    3. Start iTunes and start your downloads again.

  • Kthulhu1028 Level 1 Level 1 (5 points)
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    Dec 20, 2013 9:07 PM (in response to ParrishCo)

    Tried that everytime before I started iTunes. Still nothing.

  • Lost in Asia Level 2 Level 2 (330 points)
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    Dec 20, 2013 9:38 PM (in response to m4t7h3w)

    I was having this problem too: force quitting iTunes, a few runs through Onyx, rebooting multiple times - nothing broke the log jam.

     

    Then I tried logging out of the iTunes Store, and logging back in. And everything worked as it should. (Not sure how long that will last, mind you.)

  • OLDBMWGUY Level 1 Level 1 (0 points)
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    Dec 20, 2013 9:45 PM (in response to m4t7h3w)

    Same problem on both my PCs and on my MAC.  

  • Old_Dog_Hawaii Level 1 Level 1 (0 points)
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    Dec 20, 2013 10:02 PM (in response to m4t7h3w)

    Folks,

    I just deleted the "DOWNLOAD" folder in iTunes on my PC and it worked, rebooted (as usual).  Apps updated normally.

     

    Now I will try to do the same on my MAC.

  • OLDBMWGUY Level 1 Level 1 (0 points)
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    Dec 20, 2013 10:24 PM (in response to m4t7h3w)

    It Worked!!!!!   Thanks to ParrishCO for the tip!    Deleting the "DOWNLOAD" files and then rebooting seemed to fix the problem with both of my PCs and with my MAC PRO as well. Apps updated just fine.

     

    THANKS!!!

  • OLDBMWGUY Level 1 Level 1 (0 points)
    Currently Being Moderated
    Dec 20, 2013 11:09 PM (in response to m4t7h3w)

    Whoops, spoke too soon.   My MAC will still not download "Purchased" TV shows, just gets stuck on "processing" just like the apps did. 

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