TM100

Q: Wireless keyboard won't connect

Apple wireless keyboard (2009)

Mac Pro 5,1

Lion 10.7.5

 

Apple wireless keyboard won't connect after changing batteries. It is listed as a paired device under Bluetooth preferences but using the 'Connect' option fails. The keyboard does not go to discovery mode.

 

I'm answering my own question because there seems to be a lot of voodoo around the problem. The following worked for me after trying a lot of different stuff.

 

  1. Go to System Preferences -> Bluetooth. Delete the keyboard from the list of devices by pressing the '-' button.
    Alternatively you can delete the plist file but it shouldn't be necessary if the keyboard is the only problem. Deleting this file means restarting all other bluetooth devices to force them to reconnect. The plist file is in /Library/Preferences and is called com.apple.Bluetooth.plist. 
  2. Take the batteries out of the keyboard and reinsert them - don't power on the keyboard yet. This puts the keyboard in discovery mode the next time it's switched on. 
  3. In Bluetooth Preferences press the '+' button to add a new device.
  4. When the Bluetooth Setup Assistant is displayed hold down the power button on the keyboard and don't release it! The keyboard should now appear in the list of devices. 
  5. Press 'Continue' - remember to keep pressing the keyboard power button while hitting 'Continue'. You should get an 8 digit passcode from the setup assistant. 
  6. Now release the keyboard power button and enter the passcode. 
  7. Press return - the keyboard is now paired.
  8. Go to back to Bluetooth preferences and select the keyboard in the device list. 
  9. Press the gear icon and select 'Update Services'. Without this last step you may have to reconnect the keyboard from the Bluetooth menu after every startup. 

 

Hope that helps.

Mac Pro, Mac OS X (10.7.5), Apple Wireless Keyboard (2009)

Posted on May 27, 2013 2:57 PM

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Q: Wireless keyboard won't connect

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  • by Carol E. Carney,

    Carol E. Carney Carol E. Carney Nov 20, 2013 11:14 AM in response to TM100
    Level 1 (0 points)
    Nov 20, 2013 11:14 AM in response to TM100

    This worked!  (once I figured out what you meant by the "-" button.) 

  • by Qitkatt,

    Qitkatt Qitkatt Nov 20, 2013 11:32 AM in response to TM100
    Level 1 (0 points)
    Nov 20, 2013 11:32 AM in response to TM100

    Thank you so very very much TM100. You saved the day, after two days of frustration, after one morning my wireless keyboard just decided to take an extended vacation. Wasn't looking forward to possibly lugging my heavy large iMac to the Apple Store. And thank goodness for iPad so I could search in depth for your answer, as I didn't see it the first time I looked. Always learning from other Apple users.

  • by Rico17,

    Rico17 Rico17 Nov 22, 2013 11:20 AM in response to TM100
    Level 1 (0 points)
    Nov 22, 2013 11:20 AM in response to TM100

    I tried this and my wireless keyboard still is not pairing with my MacPro (10.9). It was working last night, but not this AM. The light on the keyboard blinks, I try to "pair," I get a 6 digit number, I type it in, press return, and the keyboard light blinks some more and then goes off. I repeat numerous times and it does the same thing.

  • by James Johnson14,

    James Johnson14 James Johnson14 Nov 29, 2013 8:33 AM in response to Rico17
    Level 1 (14 points)
    Nov 29, 2013 8:33 AM in response to Rico17

    Count me in as having the same problem with 10.9 and a Mac Pro. Keyboad works fine with iPad and an iMac with 10.8 so guessing it is 10.9. Never had problems before 10.9.

     

    No matter what was tried listed here, no luck.

  • by Rico17,

    Rico17 Rico17 Nov 29, 2013 10:14 AM in response to James Johnson14
    Level 1 (0 points)
    Nov 29, 2013 10:14 AM in response to James Johnson14

    I just kept trying the suggested remedies, and the next day tried again and it is back working. Go figure. Not sure what happened, but al is good now.

  • by des102,

    des102 des102 Dec 5, 2013 12:10 PM in response to SweetMummy
    Level 1 (0 points)
    Dec 5, 2013 12:10 PM in response to SweetMummy

    Thank you for this.

    I too wasnt getting the + to add device with Maverick.

    This worked perfect after 2 days of tyring to get my keyboard working again.

    Thanks so much.

  • by denny_mac,

    denny_mac denny_mac Dec 21, 2013 3:36 AM in response to SweetMummy
    Level 1 (0 points)
    Dec 21, 2013 3:36 AM in response to SweetMummy

    Thanks @SweetMummy!  Holding the power button worked for me as well.  I'm using Mavericks by the way.  

  • by kfinn408,

    kfinn408 kfinn408 Dec 23, 2013 3:32 PM in response to SweetMummy
    Level 1 (0 points)
    Dec 23, 2013 3:32 PM in response to SweetMummy

    SweetMummy:  thanks for your detailed and patient explanation.  The only thing that worked to get my wireless Apple keyboard recognized by, and talking to, Bluetooth.  This with a mid-2010 aluminum keyboard connected only to an iMac, upgraded to Mavericks about 6 weeks ago.  Still don't understand what the problem was, but after several days of futzing around, switching batteries, buying new batteries, trying the aluminum foil thing, multiple reboots, System and Bluetooth Preferences operations, and untold online forums...I'm back in business!

     

    Hard to believe I had to hold in the power key the whole time, even while typing in the passcode, but there you go.  Nobody ever said computers had to behave logically.  Oh, wait...

  • by jetnet99,

    jetnet99 jetnet99 Dec 26, 2013 3:29 AM in response to TM100
    Level 1 (0 points)
    Dec 26, 2013 3:29 AM in response to TM100

    .....and here's how I solved my problem.  Tried removing the batteries many times, but the keyboard just would NOT enter pairing mode.  Left batteries out for an hour - still would not go into the "flashing" setup mode.

     

    Read every available article on the subject......then in desperation I took the keyboard outside my house and walked until there could be nothing within Bluetooth range (not even my mobile phone).  I then pushed the ON button and held it for 5 secs.  Bingo - it started to flash, so I ran back to my Macbook and I got the pairing code immediately.

  • by 1stresponder,

    1stresponder 1stresponder Dec 27, 2013 7:11 AM in response to SweetMummy
    Level 1 (0 points)
    Dec 27, 2013 7:11 AM in response to SweetMummy

    Thank you.  Your solution solved my keyboard problem.

  • by Kizamii,

    Kizamii Kizamii Dec 29, 2013 4:18 AM in response to TM100
    Level 1 (0 points)
    Dec 29, 2013 4:18 AM in response to TM100

    Great! But how on earth do you get passed the login screen to do this??? :C

  • by Kizamii,

    Kizamii Kizamii Dec 29, 2013 8:12 AM in response to TM100
    Level 1 (0 points)
    Dec 29, 2013 8:12 AM in response to TM100

    I am trying to delete the keyboard but the '-' symbol is unavailable and it's telling me the keyboard is still connected even without the batteries in it and it won't let me disconnect. Is this a glitch??

  • by TM100,

    TM100 TM100 Dec 29, 2013 10:19 AM in response to Kizamii
    Level 1 (10 points)
    Dec 29, 2013 10:19 AM in response to Kizamii

    Kizamii, I assume you got past the login screen with a wired keyboard, also that you have tried rebooting the machine. Just to be clear the '-' key is an option below the list of paired bluetooth devices, beside '+' and the gearwheel. If your wireless keyboard has no batteries it should appear on the list greyed out with the words 'Not Connected'.

     

    Otherwise I can only guess what the problem is. For example:

    - Your wireless keyboard is already paired with another device, say an iPad. If that device is switched on before your computer it will connect to the keyboard and prevent it connecting to anything else. (Sensible choice..) If that is the case, switch off the iPad.

    - You have a separate wireless keyboard in your house which is also paired with your computer.

  • by Kizamii,

    Kizamii Kizamii Dec 29, 2013 1:43 PM in response to TM100
    Level 1 (0 points)
    Dec 29, 2013 1:43 PM in response to TM100

    Yes I have a USB keyboard now and have restarted the machine but it still says the keyboard is connected. Il check my other devices to see if the keyboard is somehow connected to them by accident. Thanks anyway.

  • by Web Brown,

    Web Brown Web Brown Dec 30, 2013 7:40 AM in response to TM100
    Level 1 (0 points)
    Dec 30, 2013 7:40 AM in response to TM100

    THANK YOU!  Worked like a charm for Mavericks and saved me another 30 mins frustration!

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