Precelly

Q: My iCloud ID and my apple ID are different. I don't know the password for icloud and dont use the email of it. I cant delete icloud without the password

My iCloud email address and my apple ID are different. I would like to change my iCloud to be the same as my apple ID. However I don't know my iCloud password and don't use the email address it belongs to. When I try to change the password, apple brings me to a page to reset my apple ID password (which I know and don't want to change). I have even tried to delete my iCloud account completely to start again but am not allowed without the iCloud password (which I don't have) there doesn't seem to be a place to change the email address of iCloud. What can I do?

iPhone 5, iOS 6.1.4

Posted on Oct 9, 2013 2:47 PM

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Q: My iCloud ID and my apple ID are different. I don't know the password for icloud and dont use the email of it. I cant delete iclou ... more

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  • by sinarose,

    sinarose sinarose Dec 17, 2013 9:32 PM in response to randers4
    Level 1 (0 points)
    Dec 17, 2013 9:32 PM in response to randers4

    I'll try that.. Thank you

  • by ekarais,

    ekarais ekarais Dec 21, 2013 8:39 AM in response to randers4
    Level 1 (0 points)
    Dec 21, 2013 8:39 AM in response to randers4

    Hey randers4 ! I'm having an issue with my old iCloud ID. I've read and applied the instructions of yours until this step. I didn't have any current iCloud ID and i still don't know my older one's password or the password of it's email adress. So I registered the information of my cureent Apple ID also as my current iCloud ID to follow your steps. On "Manage my Apple ID" page, when I try to edit the email address of my current iCloud ID and write the email adress of my older iCloud ID ( which I don't know the password of ), a notification appears : " Email address is already verified for another Apple ID. " There aren't any email addresses to erase under the title : Alternate Email Addresses. Could you please tell if I am doing something wrong ? If not, what shall I do ?

  • by randers4,

    randers4 randers4 Dec 21, 2013 8:48 AM in response to ekarais
    Level 9 (62,874 points)
    Dec 21, 2013 8:48 AM in response to ekarais

    I don't believe this will work in your case.  It is designed as a solution for cases in which the new ID was recreated by editing the details of the old ID, not for cases in which the new ID is and entirely new ID.  The error message you are getting indicates that you are attempting to add an email address to an ID that has already been added and verified with a different ID.  (An email address cannot be added and verified with multiple IDs.)

     

    If the old ID is yours but you cannot remember the password, try contacting Apple support for assistance in resetting the password by going https://expresslane.apple.com; click 'More Products and Services, then 'Apple ID'.  In the next page select 'Other Apple ID Topics' then 'Lost or forgotten Apple ID password'.

  • by superkurac,

    superkurac superkurac Dec 21, 2013 4:50 PM in response to randers4
    Level 1 (0 points)
    Dec 21, 2013 4:50 PM in response to randers4

    omg thank you so much!!!!

  • by randers4,

    randers4 randers4 Dec 21, 2013 5:02 PM in response to superkurac
    Level 9 (62,874 points)
    Dec 21, 2013 5:02 PM in response to superkurac

    You're welcome.

  • by BJano,

    BJano BJano Dec 26, 2013 9:19 AM in response to randers4
    Level 1 (0 points)
    Dec 26, 2013 9:19 AM in response to randers4

    Thanks for this. It was driving me batty. It all started with restoring my phone from an iCloud backup. I had no idea this old email still existed (mine was also a Hotmail account, which I assume is coincidental). I went through this with someone at Apple Support and thought it had been resolved. But I was not getting SMS messages sent to my phone number, for an odd reason. And I could not select the greyed-out number in the send/receive section of Settings>Messages. I only fear that the issue will come back. This is irrational, but I feel like the issue of the Hotmail address is like herpes.

  • by solitude2,

    solitude2 solitude2 Dec 30, 2013 8:59 PM in response to Precelly
    Level 1 (0 points)
    Dec 30, 2013 8:59 PM in response to Precelly

    when i try to change my current email id to the old email address it shows a error Email address is already verified for another Apple ID. .what can i do now..\

  • by Reneille,

    Reneille Reneille Dec 31, 2013 5:24 PM in response to randers4
    Level 1 (0 points)
    Dec 31, 2013 5:24 PM in response to randers4

    Brilliant, problem solved, THANK YOU!

  • by jeka84,

    jeka84 jeka84 Jan 4, 2014 1:14 AM in response to randers4
    Level 1 (0 points)
    Jan 4, 2014 1:14 AM in response to randers4

    Super awesome post, thanks randers4.  I have been trying to sort out my issue for ages.  Thanks!!

  • by ramad906,

    ramad906 ramad906 Jan 5, 2014 4:59 AM in response to randers4
    Level 1 (5 points)
    Jan 5, 2014 4:59 AM in response to randers4

    After updating my iphone .... Activation and asks icloud id... im writing down my apple id but its wrong... idont know wht to do... pleasee help...!!!!

  • by JumaAlRiyami,

    JumaAlRiyami JumaAlRiyami Jan 11, 2014 11:10 PM in response to Precelly
    Level 1 (0 points)
    Jan 11, 2014 11:10 PM in response to Precelly

    hi rander4

         i am reading your replies as today i got problem of getting wrong password when i logged in icloud.when i try to reset password its ask for apple id, but when i put apple id and password this is what is shown

    iKowpdr.png

    Kindly help

  • by lwadd,

    lwadd lwadd Jan 12, 2014 6:22 AM in response to randers4
    Level 1 (0 points)
    Jan 12, 2014 6:22 AM in response to randers4

    Rander. A huge Thank you, solved my issue with the old email account showing in icloud not matching my apple id. All good now and I can start to use my new iphone 5s as it should be used and not as an object for throwing  across the room.

  • by Dom0355,

    Dom0355 Dom0355 Feb 10, 2014 5:15 AM in response to Precelly
    Level 1 (0 points)
    Feb 10, 2014 5:15 AM in response to Precelly

    OMG! Thank you for writing this!  I have been suffering with this stupid issue forever!!  Just completed the process which seemed to work!  hooray!

  • by php_user,

    php_user php_user Feb 22, 2014 4:07 PM in response to Precelly
    Level 1 (0 points)
    Feb 22, 2014 4:07 PM in response to Precelly

    I have been using apple everything since the Apple II. But I am about to throw my iphone into the garbage disposal.

     

    The system cant tell me if I have more than 1 apple id profile. But I log under this one and I am fine. When I try to go to support and enter the serial number of my phone:

     

    "According to our records, this serial number is registered to another Apple ID."

     

    And on my phone it keeps asking for my icloud password (which is showing the email address that I changed in this profile when I told it "too use the same email address for apple id and my email address).

     

    But if I try to make any change on my iphone to icloud, "please enter your password" stops me from doing anything.

     

    And I dont want to "reset my password" because I have done that 3 times, and it keeps resetting the pw for this account (that I am logged into right now), but yet the icloud "doesnt understand" that password.

     

    Talk about an infinite loop (no apple address pun intended).

    Help!!!!

     

    I cant believe they make it near impossible for a seemingly easy matter.

     

    FYI, I upgraded my iphone 4s to IOS 7.04(11B554a).

  • by Chezinoz,

    Chezinoz Chezinoz Feb 27, 2014 4:48 PM in response to Precelly
    Level 1 (0 points)
    Feb 27, 2014 4:48 PM in response to Precelly

    My problem is not the same but similar.  OK, I have an iphone, ipad and now an imac.  All have been updated to the latest IOS7.  I have two Apple ID's as I am from the UK and originally set my Apple ID up there.  I set a new one up when I arrived in Australia so I can purchase apps in dollars.  Following me so far .....My iphone and ipad have the same apple ID which is the same email address for my iCloud accounts, but my new iMac I must have set up wrong with a different email address so it does not share my photos, etc,  Is there anyway to rectify this and get the imac on the same icloud account with the same email address as the iphone and ipad?

     

    Hope this is clear, its driving me nuts as can't seem to find anyone with the same problem anywhere.

     

    Thanks

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