ArielUsingMac

Q: New MBA crashes if clicking during 'going-to-sleep'

I just got a brand new MacBook Air 13" with 128SSD and 8GB Ram

Upgraded to Mavericks and installed all the lastest updates.

 

It allready happen to me 2 times during the past week that after it goes to sleep, I can't wake it up no matter what i do (only sulition: force shutdown)if

 

I managed to find out the triger for this problem:

if it goes to sleep -> in that 1-1.5 seconds untill its really sleeping, if I press anything (touchpad click, any key in the keyboard, power button, etc) it crashes, screen stays black, keyboard is still with backlights, but its none responding.

 

Can someone test this in his MBA ? I want to see if I'm not alone

 

I read some threads in the forums, but I think my problem is more unique than what I saw.

 

Thanks for Reading. ,

 

Ariel.

MacBook Air, OS X Mavericks (10.9)

Posted on Nov 7, 2013 10:56 PM

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Q: New MBA crashes if clicking during 'going-to-sleep'

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  • by mjmjchen,

    mjmjchen mjmjchen Nov 9, 2013 9:27 PM in response to ArielUsingMac
    Level 1 (0 points)
    Nov 9, 2013 9:27 PM in response to ArielUsingMac

    exact same problem, 2013 MBA 13", after Mavericks update, crashes twice, only when it goes to sleep and I click any keyboard at the same time (within 1-1.5 second)!

     

    Please investigate Apple!

  • by GuoMeng,

    GuoMeng GuoMeng Nov 11, 2013 4:56 AM in response to mjmjchen
    Level 1 (10 points)
    Nov 11, 2013 4:56 AM in response to mjmjchen

    Yes, it happen to my 2013 MBA with 10.9 twice today. The screen apparently darken (assume that display sleep was activated), I did not close the lid but I tried to wake it up within about 5 seconds after the screen was dark. And it just wouldn't wake up. It was on battery mode. The only way to wake it up was to force shut down and restart. I even tried closing the screen and waited 15 mins, but to no avail. It was dead!

  • by ArielUsingMac,

    ArielUsingMac ArielUsingMac Nov 14, 2013 2:51 PM in response to ArielUsingMac
    Level 1 (0 points)
    Nov 14, 2013 2:51 PM in response to ArielUsingMac

    still not fixed.

     

    any upcoming updates?

  • by CdnGriffon,

    CdnGriffon CdnGriffon Nov 20, 2013 5:11 PM in response to ArielUsingMac
    Level 1 (0 points)
    Nov 20, 2013 5:11 PM in response to ArielUsingMac

    Apple is working on it.  They're investigating my MBA, as it has the issue, to figure it out. No solution time frame was given, but there's the temporary workaround of not interrupting the computer while it goes to sleep. Annoying sometimes, but it works.

  • by phaelium,

    phaelium phaelium Nov 25, 2013 9:28 PM in response to ArielUsingMac
    Level 1 (0 points)
    Nov 25, 2013 9:28 PM in response to ArielUsingMac

    Exact same problem here as well, just thought I'd throw my MBA in the hat with everyone elses.  Hope theres a fix soon.

  • by PlotinusVeritas,

    PlotinusVeritas PlotinusVeritas Nov 25, 2013 9:51 PM in response to ArielUsingMac
    Level 6 (14,806 points)
    Nov 25, 2013 9:51 PM in response to ArielUsingMac

    Go to system preferences > energy settings > UNcheck "put hard disks to sleep" on both tabs for charge and battery.

     

     

     

  • by metric10k,

    metric10k metric10k Dec 16, 2013 4:03 PM in response to ArielUsingMac
    Level 1 (0 points)
    Dec 16, 2013 4:03 PM in response to ArielUsingMac

    Same problem with my 13-inch MacBook Air Mid 2013.  Still happens with 10.9.1...

  • by Hans Kohlmeyer,

    Hans Kohlmeyer Hans Kohlmeyer Dec 21, 2013 9:01 AM in response to PlotinusVeritas
    Level 1 (0 points)
    Dec 21, 2013 9:01 AM in response to PlotinusVeritas

    Thanks Plotinus,

    Did anybody else try this yet? Did it work for you?

  • by GuoMeng,

    GuoMeng GuoMeng Dec 22, 2013 11:48 PM in response to Hans Kohlmeyer
    Level 1 (10 points)
    Dec 22, 2013 11:48 PM in response to Hans Kohlmeyer

    I tried this option for my mid 2013 MBA but did not solve the problem. It still freezes when it goes to sleep and if you try to stop the sleep process.

    I really do not understand this feature though because for MBA, there is no need to "put HDD to sleep" as it uses SSD, unlike traditional magnetic HDD whereby spinning down will save energy. So, I do not know how by unchecking the option will solve the problem. Maybe it will work with MBP with regular HDD.

  • by BMW i8,

    BMW i8 BMW i8 Dec 23, 2013 1:00 AM in response to ArielUsingMac
    Level 1 (0 points)
    Dec 23, 2013 1:00 AM in response to ArielUsingMac

    Do not worry,this is not a hardware problem.I think this is a 10.9 bug. so many people meet this problem,but in 10.8.5 is normally. so you can wait for the new update for 10.9 or back to 10.8.5.

  • by Strawb268,

    Strawb268 Strawb268 Dec 23, 2013 9:26 AM in response to ArielUsingMac
    Level 4 (1,457 points)
    Dec 23, 2013 9:26 AM in response to ArielUsingMac

    There are hundreds (thousands?) of us who have encountered this.  I can now replicate it at will and have done so at dealers to demonstrate.  Apple senior advisors have confirmed to me and many others that it is a known fault and they are working on a fix which will be released in due course (nothing more specific than that).  Some people are taking their MBA's back for refunds, others just putting up with it in the hope of a fix soon.  I've told Apple Care I will give it 4 weeks for a fix and if no joy I will be expecting a refund (Check the waranties and consumer rights legislation for your country). 

     

    PlotinusVeritas advises setting sleep to never in Energy Savings Preferences.  A good piece of advice which should help, but if you thenshut the lid to get it to sleep instead, you may well find it freezes to black screen when you try to wake it!

  • by GuoMeng,

    GuoMeng GuoMeng Dec 24, 2013 7:58 PM in response to Strawb268
    Level 1 (10 points)
    Dec 24, 2013 7:58 PM in response to Strawb268

    I have changed the pmset to the following and seems to have worked. I use hibernatemode 25 instead of the default 3. Make sure the duration settings for displaysleep, disksleep, sleep and standby are set logically, if not you will get error prompts.

    Active Profiles:

    Battery Power                    -1

    AC Power                    -1*

    Currently in use:

    standbydelay         10800

    standby              5

    womp                 1

    halfdim              1

    hibernatefile        /var/vm/sleepimage

    darkwakes            1

    networkoversleep     0

    disksleep            1

    sleep                3

    autopoweroffdelay    14400

    hibernatemode        25

    autopoweroff         1

    ttyskeepawake        1

    displaysleep         2

    acwake               0

    lidwake              1