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Stevebroadhaven
Level 1 (0 points)

Q: I have an app ready for upgrading in the upgrade area but there is no button to allow me to upgrade the app, what do i do?

I have an app BBC news ready for an upgrade in the upgrade area of app store, but there is no button to allow me to start the upgrade. What can I do?

iPad 2, iOS 7.0.4

Posted on Dec 21, 2013 8:58 AM

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Stevebroadhaven

Q: I have an app ready for upgrading in the upgrade area but there is no button to allow me to upgrade the app, what do i do?

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  • Helpful answers

  • by Demo,

    Demo Demo Dec 21, 2013 9:02 AM in response to Stevebroadhaven
    Level 10 (95,665 points)
    iPad
    Dec 21, 2013 9:02 AM in response to Stevebroadhaven

    Have you tried going into the featured tab of the App Store, and do a search for the app? When the app appears in the search, tap on it and it should pop up with the description window and perhaps the update button will show there.

  • by Stevebroadhaven,

    Stevebroadhaven Stevebroadhaven Dec 22, 2013 2:13 AM in response to Demo
    Level 1 (0 points)
    Dec 22, 2013 2:13 AM in response to Demo

    Yes, we tried this but unfortunately the app still appears without any button. But thank you for the tip.

  • by Demo,

    Demo Demo Dec 22, 2013 6:57 AM in response to Stevebroadhaven
    Level 10 (95,665 points)
    iPad
    Dec 22, 2013 6:57 AM in response to Stevebroadhaven

    Can I assume that all other apps can be updated and downloaded without issue? If so, try this.

     

    Close the App Store app and the BBC News app completely and reboot the iPad.

     

    Double tap the home button and you will see apps lined up going left to right across the screen. Swipe to get to the apps that you want to close, and then swipe "up" on the app preview thumbnail to close them.

     

    Reboot the iPad by holding down on the sleep and home buttons at the same time for about 10-15 seconds until the Apple Logo appears - ignore the red slider if it appears on the screen - let go of the buttons. Let the iPad start up.