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Apple TV HD Rental Streaming Problem

359462 Views 761 Replies Latest reply: Mar 2, 2014 4:02 AM by vazandrew RSS
  • c.chantler Calculating status...
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    Oct 16, 2013 8:28 PM (in response to TWalkerPolk)

    PROMBLEM SOLVED!!!

     

    Change your DNS server to one from your ISP. Don't use the google ones or the one your router assigns(192.168.xx.xx). Instead, google "[your ISP] DNS server numbers" and use the Primary number from your local ISP. Worked immediately, streaming iTunes rentals with no load time.

  • Geiger5680 Level 1 Level 1 (0 points)
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    Dec 10, 2013 10:12 PM (in response to TWalkerPolk)

    ***????? I'm a little tired of renting movies for $6 and NOT being able to watch them on AppleTV . How do I get a refund?? Says it takes 4 hours and never finishes. I've tried updates, resets and every other "fix" and none work. Netflix and all other streaming services work just fine. How does Apple (the highest valued company in the world) not have this fixed?!? And how do I get my refunds?!?

  • Nifer12 Calculating status...
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    Dec 20, 2013 8:20 PM (in response to TWalkerPolk)

    I am having the same issue. This is new. I've never waited for a movie. What's the point of that?! I want a refund too. I'm starting to lose faith in apple and am considering returning the MacBook Pro I haven't started using yet. I've been an apple person for over a decade. I've always paid high for it because I believed in it, but now... It really doesn't seem worth it anymore.

  • c.chantler Level 1 Level 1 (0 points)
    Currently Being Moderated
    Dec 22, 2013 1:21 PM (in response to Nifer12)

    Try changing your Apple TV DNS server to one from your ISP instead of one that your router automatically assigns it. Restart your router & Apple TV and it should work. This is what worked for me.

     

    To find a DNS server number, google "[Your ISP's name] DNS server numbers, [Your city]"

  • c.chantler Level 1 Level 1 (0 points)
    Currently Being Moderated
    Dec 22, 2013 1:25 PM (in response to Geiger5680)

    Try changing your Apple TV DNS server to one from your ISP instead of one that your router automatically assigns it. Restart your router & Apple TV and it should work. This is what worked for me.

     

    To find a DNS server number, google "[Your ISP's name] DNS server numbers, [Your city]"

  • JWD88 Calculating status...
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    Mar 1, 2014 8:29 PM (in response to c.chantler)

    Telling folks to change their DNS server is like saying install more memory in your box. Ony 5% can/will/should have to do it. iTunes movie rental is HORRIBLE and has been for YEARS. That is a fact for most of the people I talk to about it. There is no excuse for how slow and unintuitive it is. Apple could make so much money from folks like me who gave up on iTunes rentals by looking at Netflix--where streaming is fast and effortless. Considering the money Apple charges for a 24-hour movie rental they should be ashamed of themselves. I urge you all to seek alternatives, and spank Apple for this terrible service.

  • JWD88 Level 1 Level 1 (20 points)
    Currently Being Moderated
    Mar 1, 2014 8:36 PM (in response to gardgen)

    Apple doesn't read these, unfortunately. But you know they are aware of the problems. It is just one of the areas they don't care about, for some odd reason (seems like there is money in it). I urge everyone to boycott the iTunes movie rental "service". There is no good reason Netflix can do it easily and Apple is all thumbs, after, as you say, years.

  • rmeronemo Calculating status...
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    Mar 1, 2014 8:40 PM (in response to JWD88)

    I was ****** too.  Then I changed my DNS servers and everything is fine.  Not great, but fine.  I'm comitted to AppleTVs and Airport Expresses.  I don't have a lot of money to change to something else.

  • rmeronemo Level 1 Level 1 (0 points)
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    Mar 1, 2014 8:40 PM (in response to rmeronemo)

    P i s s e d

  • vazandrew Level 6 Level 6 (12,970 points)
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    Mar 1, 2014 10:08 PM (in response to JWD88)

    People should be using their ISPs DNS, that is a fact. Netflix uses adaptive streaming, iTunes content is fixed and higher quality. It does work well for most users, and adequate troubleshooting needs to be done if experiencing an issue. That applies to any device.

  • Stevebrady Calculating status...
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    Mar 2, 2014 1:53 AM (in response to vazandrew)

    Yes when you change your DNS it works, but for most people changing a DNS is not something they know how to do. For me it should just work, like Netflix. The fact that people on both sides of the Atlantic are having the same problem and have been for a number of years, you would think that Apple would take it seriously and do something about it. 2 years ago when I was having this problem I was being charged for films I couldn't access and Apples answer was tell us when it happens and we will provide a refund. They did, but a strange response in my view.

  • vazandrew Level 6 Level 6 (12,970 points)
    Currently Being Moderated
    Mar 2, 2014 4:02 AM (in response to Stevebrady)

    In order to change the DNS from using the ISPs one would have to know how to do so in the first place. There is nothing involved if you set it up automatically.

     

    Netflix uses adaptive streaming and can go as low as 0.2mbps. iTunes does work for most but because it's higher quality and requires it to load a portion it will be more dependent on the network. In the bigger picture it isn't the majority and can typically be pinned to the network (DNS, speed, interference being common).

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