NBastedo

Q: Popup asks me to sign into Icloud w/ wrong account name

I just recently did the update of IOS7 on my iphone 4.  Now my iphone 4 has a continuous, never ending pop saying "Sign in to iCloud", HOWEVER, it keeps asking me for the Apple ID password for the wrong account.  Everytime I put in my password, it doesn't match because I can't change the account to the correct account.

 

I've googled this and I've tried shutting off Imessage, I've tried shutting off Icloud, I've tried deleting the Icloud account, I've tried going to the App store to make sure there were no downloads pending, I've tried shutting off Face Time, and I've also tried changing the account back to the original/correct account but it won't work!!!!!!!!!!!!!!  I use this phone for work and I CANNOT make calls, check emails, check messages, etc. w/ this continuous popup.  I need a fix yesterday!!!!!!!!!!

iPhone 4, iOS 7, PopUp asks me to sign into icloud

Posted on Sep 23, 2013 6:20 PM

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Q: Popup asks me to sign into Icloud w/ wrong account name

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  • by PaulStel,

    PaulStel PaulStel Sep 23, 2013 6:50 PM in response to NBastedo
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    Sep 23, 2013 6:50 PM in response to NBastedo

    To fix this on IOS 7, in a web browser (I'd recommend one on another device) go to appleid.apple.com and log into your current Apple ID (not the one that continues to appear for iClould) by clicking on "Manage your Apple ID".  Once successfully in to your account, click on Edit your Apple ID & Primary email address.  Change the Apple ID to one appearing in your iCloud prompt.  It's okay if this is an e-mail address that you no longer have access to as this is a temporary step and does not actually have to be verified.

     

    Once you've changed your Apple ID to the one appearing in the iCloud prompt reset the phone.

     

    When prompted, enter what was your current Apple ID's password when prompted by iCloud.  This should allow you to get past the password loop and you will now want to delete the iCloud account.  I would suggest answering the prompt to Delete but keep data the data on the device.  Once you've done this go back to your web browser and log into appleid.apple.com.  Change the Apple ID & Primary email address we just changed back to the Apple ID that you would like to use for iTunes and iCloud and save it.  Now you must verify the Apple ID you would like to use going forward so make sure you are using a valid e-mail address.

     

    At this point you can use it to log into iCloud with your new Apple ID on the IOS 7 device and you should be good to go.

  • by kkk03,

    kkk03 kkk03 Oct 13, 2013 9:03 AM in response to PaulStel
    Level 1 (0 points)
    Oct 13, 2013 9:03 AM in response to PaulStel

    I did what you said,but still did not accept the new password.still keeps asking for password.

  • by gmgelbore,

    gmgelbore gmgelbore Oct 20, 2013 10:10 PM in response to NBastedo
    Level 1 (0 points)
    Oct 20, 2013 10:10 PM in response to NBastedo

    same here.. i did everything i've read from this support but still not working for me.. it pops out every second..

  • by gmgelbore,

    gmgelbore gmgelbore Oct 20, 2013 10:28 PM in response to PaulStel
    Level 1 (0 points)
    Oct 20, 2013 10:28 PM in response to PaulStel

    Thanks. it works for me..

  • by ramananraj,

    ramananraj ramananraj Nov 1, 2013 7:11 AM in response to gmgelbore
    Level 1 (0 points)
    Nov 1, 2013 7:11 AM in response to gmgelbore

    I have the same problem with the IPAD since the upgrade. It's keeps on asking me for the password. I can't seems to get out it for the I Cloud. Secondly I don't even have the icloud setup. I am not sure why it's happening. Can anyone help?

  • by TumblrFromMars,

    TumblrFromMars TumblrFromMars Nov 23, 2013 8:47 AM in response to PaulStel
    Level 1 (0 points)
    Nov 23, 2013 8:47 AM in response to PaulStel

    Ah but if the email it's asking me to log into is one of your family members and they have iCloud too.

  • by options_trader_man,

    options_trader_man options_trader_man Dec 3, 2013 9:15 AM in response to PaulStel
    Level 1 (0 points)
    Dec 3, 2013 9:15 AM in response to PaulStel

    thank's, worked perfectly. for those of you who had difficulties, maybe you forgot to aprove the confirmation e-mail about changing your e-mail address before resetting the iphone.

     

    that was one of the more annoying problems I've had in years, so great many thanks.

  • by RandyBarbee,

    RandyBarbee RandyBarbee Dec 7, 2013 7:09 AM in response to PaulStel
    Level 1 (0 points)
    Dec 7, 2013 7:09 AM in response to PaulStel

    Hello PaulStel ... I'm having the same issue as NBastello.  I am prompted to enter my apple ID for an old email account only it's on my ipad, not my iphone.

     

    Here are my two problems:

    1. The email account that keeps popping up is no longer valid. It's an old internet company that no longer exists - therefore I can't access the old email account (changing my primary email address on the apple support page is sending verification to that old email address).

    2. The wifi on my ipad has been disconnected and because I can't get past the prompt, I can't reconnect.

     

    Any suggestions you have would be appreciated. 

     

    Thanks!

  • by sheribe,

    sheribe sheribe Dec 7, 2013 10:31 AM in response to PaulStel
    Level 1 (4 points)
    Peripherals
    Dec 7, 2013 10:31 AM in response to PaulStel

    PaulStel

     

    Your solution worked great for me. I am now in iCloud on all devices and can sync my Calendars, etc. since changing to IOS7 and Maverick. Thanks so much for the tip and steps to follow

     

    Sheri

  • by rasphd,

    rasphd rasphd Dec 21, 2013 9:54 PM in response to NBastedo
    Level 1 (0 points)
    Dec 21, 2013 9:54 PM in response to NBastedo

    Ok.  My kids ipad went into infinite loop mode...holy crap!!

     

    I tried everything...even a reset via the ipad but you have to turn off Find my Ipad but can't because it won;t connect to the web, etc.  Insanity!!

     

    But then I found this...recovery mode!  From Apple itself...FINALLY...

     

    http://support.apple.com/kb/HT1808?viewlocale=en_US&locale=en_US

     

    I'm doing the download and will restore from an old back-up.  Let's hope it works.

  • by giligilichia,

    giligilichia giligilichia Dec 22, 2013 9:14 PM in response to NBastedo
    Level 1 (0 points)
    Dec 22, 2013 9:14 PM in response to NBastedo

    it doesnt work for me,it keeps apprear and ask,im disappointed and consider find way to down grade the ios,the worst part is it not even let me log into my wifi,and find the solution online,who created this update?omg

  • by giligilichia,

    giligilichia giligilichia Dec 22, 2013 9:15 PM in response to rasphd
    Level 1 (0 points)
    Dec 22, 2013 9:15 PM in response to rasphd

    recovery is the last decision I wanna take.:(

  • by rasphd,

    rasphd rasphd Dec 22, 2013 10:03 PM in response to NBastedo
    Level 1 (0 points)
    Dec 22, 2013 10:03 PM in response to NBastedo

    Here's what happened.  I recovered, using the method above.  I then reinstalled from a back up.  That ended the infinite loop.  I was then able to get onto a wifi account.

     

    THEN I logged into appleid.apple.com and changed my password.  Which was suggested above. 

     

    Turned off then on.  When it turned on, it prompted me AGAIN but when I entered new password into icloud it took me to Terms and Conditions acceptance.  A new step!  Hooray!

     

    And it worked. 

  • by missashleya,

    missashleya missashleya Jan 2, 2014 8:42 PM in response to PaulStel
    Level 1 (0 points)
    Jan 2, 2014 8:42 PM in response to PaulStel

    Thank you SO much, this was extremely helpful! Even the guys at bestbuy setting up my new phone couldn't figure out how to get into my old iCloud account to switch the email. Thank you thank you thank you!

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