HT203167: If you see an exclamation point next to your items in iTunes

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davidfosterband

Q: I was downloading an album off of iTunes and it did not download one of the songs for some reason what should I do?

I was downloading an album off of iTunes and it did not download one of the songs for some reason what should I do?

iMac

Posted on Dec 22, 2013 5:43 PM

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Q: I was downloading an album off of iTunes and it did not download one of the songs for some reason what should I do?

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  • by King_Penguin,

    King_Penguin King_Penguin Dec 23, 2013 12:33 AM in response to davidfosterband
    Level 10 (135,133 points)
    iTunes
    Dec 23, 2013 12:33 AM in response to davidfosterband

    Does the Store > Check For Available Downloads menu option find it ? If not, then depending upon what country that you are in (music can't be re-downloaded in all countries), does it show under the Purchased link under Quicklinks on the right-hand side of the iTunes store home page on your computer's iTunes for downloading (if there is an complete download of the track listed in the Music part of your library then you will need to delete it from there before it will get the cloud symbol in Purchased for redownloading) ?

     

    If you can't download it via either of the above then try the 'report a problem' page to contact iTunes Support : http://reportaproblem.apple.com

     

    If the 'report a problem' link doesn't work then you can try contacting iTunes support via this page : http://www.apple.com/support/itunes/contact/- click on Contact iTunes Store Support on the right-hand side of the page, then Purchases, Billing & Redemption