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HT4623 device unrecognized

400 Views 3 Replies Latest reply: Dec 24, 2013 7:04 AM by Lawrence Finch RSS
Who Is Ashley Calculating status...
Currently Being Moderated
Nov 28, 2013 4:46 PM

device unrecognized

iPhone 5, OS X Mountain Lion (10.8.5)
  • Lawrence Finch Level 7 Level 7 (24,535 points)
    Currently Being Moderated
    Nov 28, 2013 4:48 PM (in response to Who Is Ashley)

    What device is unrecognized; what were you doing when you got this message; what device did the message appear on.

  • Ms.Lee1 Calculating status...
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    Dec 23, 2013 11:16 PM (in response to Lawrence Finch)

    Hello. I have the same problem. To fill in all your question. I was updating my iPod 5th gen from a 6.1.2 to a 7.1.4 but a message pop up when I connected my device to a computer, saying that it was not recognize. Sometimes when it is recognize, it tells me to restore it and when I click the "restore" button, it updates a bit then give me a message saying my iPod cannot restore an gives me a message error code of 4005

  • Lawrence Finch Level 7 Level 7 (24,535 points)
    Currently Being Moderated
    Dec 24, 2013 7:04 AM (in response to Ms.Lee1)

    Those symptoms and that error are the result of USB connection problems on your computer. To minimize connection problems there are a few guidelines:

    • Use a USB port directly on the computer, not a USB hub.
    • If you have a Windows desktop or tower computer that has USB ports on both the front and back use a port on the back (front ports are usually an unpowered internal hub).
    • If your computer has both USB 2 and USB 3 ports use a USB 2 port.
    • Disconnect any power-consuming or high data rate USB devices while updating or syncing. These are mostly USB hard drives that do not have a separate power supply, but to be safe disconnect everything except keyboard, mouse and the iPhone.
    • Reboot your computer just before syncing or updating.

     

    This is Apple's tech note for the errors you see: http://support.apple.com/kb/TS3694#USB

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