1 2 3 4 5 Previous Next 72 Replies Latest reply: Jun 13, 2014 8:08 AM by 2-30characters Go to original post
  • 60. Re: iTunes stuck processing file
    Questornach Level 1 Level 1 (0 points)

    The walk around won't work for **** pour download speeds.

  • 61. Re: iTunes stuck processing file
    Questornach Level 1 Level 1 (0 points)

    Its only a temporary walk around.

  • 62. Re: iTunes stuck processing file
    killhippie Level 3 Level 3 (645 points)

    I found that when the track gets stuck I force close iTunes, the open it delete the track, sighn out, reboot and then sign in and download from previous downloads, then it works. No idea whats going on. Contact Apple and let them know, thats the only way to get this sorted. Use Apple feedback if you need to.

  • 63. Re: iTunes stuck processing file
    gkjapan Level 1 Level 1 (25 points)

    I too have had this issue recently on both 10.7 and 10.9, so I thought it might be an issue with 11.1.3. So I tried downgrading iTunes to 11.1, and it appears to have worked for me. I was able to download 31 app updates successfully without getting stuck. Can someone else try this to see if it works for them too?

     

     

    1. Quit iTunes. Force Quit from the Apple menu if you have to.

    2. Download the 11.1 version of iTunes:

    Mac OS X

    https://secure-appldnld.apple.com/iTunes11/041-8596.20130918.VL65G/iTunes11.1.dm g

    Windows 32bit

    https://secure-appldnld.apple.com/iTunes11/041-8597.20130918.PmmEw/iTunesSetup.e xe

    Windows 64bit

    https://secure-appldnld.apple.com/iTunes11/041-8598.20130918.Exe55/iTunes64Setup .exe

    3. Delete iTunes 11.1.3. In Terminal, type sudo rm -R /Applications/iTunes.app/

    4. Install the previously downloaded 11.1.

  • 64. Re: iTunes stuck processing file
    TechAddict Level 1 Level 1 (0 points)

    Problem is I find all of these 'fixes' are temporary only.  As soon as I get a few apps that need updating, one ot two get downloaded OK and then the problem returns.

  • 65. Re: iTunes stuck processing file
    Questornach Level 1 Level 1 (0 points)

    I would like to add something to the mix. If you have applecare on any devices, you can call support for that device and call can be esculated to another advisor called senior advisors. They have the ability to esculate the case to Software Support Enginner through a RTA also caleld requst for technical assistance. How do i know this, I used to be a senior advisor myself. If enough RTA,s are done, they will work the issue out and make a fix. I am hearing through the grape vine that the issue is with AKAMI servers and streaming. But its not a confirmed fact.

  • 66. Re: iTunes stuck processing file
    trackiexc Level 1 Level 1 (0 points)

    Same problem, but on iphone...

  • 67. Re: iTunes stuck processing file
    killhippie Level 3 Level 3 (645 points)

    Good point, and now the Christmas/new year perod is over I will try that, as I still have Applecare runing on all my devices.

  • 68. Re: iTunes stuck processing file
    Questornach Level 1 Level 1 (0 points)

    Believe it or not, its applecare that funds the US based call centers. When you call, your not getting a third world call center, but someone who either works at an office or at home here in the US. They have access to articles that customers do not, they have access to ticket creation systems as well as warranty information,  as well as access to engineers and are able to resolve issues. They also take training like any Apple Store Genius Bar staff and some like myself are windows experts. I left the company to move to israel. Work elsewhere now, but I have fond memories working with this company. Most people think that technology is magic, but allot has to happen for your i-phone, mac, windows machines and devices to work together.

     

    Often major corporations like apple, use third party vendors for streaming, internet provisioning, bandwidth and hardware like CISCO security hardware and servers. Ultimately, customer satisifaction drives weither or not apple keeps employees. So, please remember that. The customer has to be happy and have a reasonable resolution that one protects the customer, protects the bottom line. I do have a personal opinion on apple that does not make me happy on a geopolitical issue. But overall, they are customer centered. Especially for those of you who purchase applecare. After all, i work for you the customer.

     

    Phil

  • 69. Re: iTunes stuck processing file
    yankayos Level 1 Level 1 (0 points)

    Hello,

     

    (already post this on another thread, 5316331, but I think it can helps people here too, so there it is)

     

    I've had the same problem for several month now.

    After a lot of network debuging with wireshark and some other tools, I've been able to track the problem down.

    It looks like it is resolved now

    For me, the problem was a lot of packet drop by my internet box because they were detected as "flood attack". I don't know if it is a bug from the box/router, or a bug with packet formating from OS X.

    The thing that is certain is that there was no problem with my bootcamp partition, only on OS X.

     

    So, to solve the problem, I've had to disable the "flood detection" and the "port scan detection" on my internet box.

    You can try this too if your internet box / Router is based on a netgear one. But beware, let the firewall active. Just disable flood and port scan detection.

     

    Hope it will helps,

    Yann

  • 70. Re: iTunes stuck processing file
    Howard Brazee Level 1 Level 1 (5 points)

    I tried using a different wi-fi source and don't think that solved it, but

     

    https://discussions.apple.com/thread/5467942?start=30&tstart=0

     

    appeared to do the job for me.

  • 71. Re: iTunes stuck processing file
    Howard Brazee Level 1 Level 1 (5 points)

    Nope. that failed too.

  • 72. Re: iTunes stuck processing file
    2-30characters Level 1 Level 1 (0 points)

    I found a solution!

     

    Find your downloads folder within the iTunes folder in music in finder, then individually download a song from iCloud via purchases in iTunes (you will have to force restart before this). Then as soon as you start the download open the .tmp folder, double click on "download.mfa" (i think) and it will open in itunes sasking if you want to authorise your computer. log in with your apple id, and the itunes will say your computer is already authorised. then the .tmp folder should delete itself and your song will be downloaded, you just have to delete the "download" copy of the song. i just tested this about 6 times and it worked as long as you open the m4a before the download hits processing!

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