Dellie909

Q: "Unable to download App. App could not be downloaded at this time"

On my registered iPad, the "free" iPhoto and iMovies are listed in my purchased Apps but when I try to download them it says "Unable to download App. App could not be downloaded at this time"  I tried rebooting and logging out of the App Store and back in. No luck

iPad Air Wi-Fi, Cellular, iOS 7.0.4

Posted on Dec 22, 2013 3:28 AM

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Q: "Unable to download App. App could not be downloaded at this time"

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  • by judysings,

    judysings judysings Dec 24, 2013 9:05 AM in response to Dellie909
    Community Specialists
    Dec 24, 2013 9:05 AM in response to Dellie909

    Hi Dellie909,

     

    Welcome to the Support Communities!

     

    The articles below may be able to help you with this.

     

    About Free Apple Apps for iOS 7 compatible devices

    http://support.apple.com/kb/HT5913

     

    iPhoto, iMovie, Pages, Numbers, and Keynote are free on the App Store for qualifying iOS 7 compatible devices activated or purchased after September 1, 2013.

     

    The first time you launch the App Store in iOS 7 on your qualifying new or factory refurbished iOS device, you will be offered iPhoto, iMovie, Pages, Numbers, and Keynote for free in addition to other free software from Apple. When you tap Download All and sign in with your Apple ID, the apps will download to your device and appear in your store account. If you tap Not Now when you see the offer, you can search for the apps in the store and download them one at a time for free.

     

    Note: If you aren't connected to WiFi when you accept the apps, any apps larger than 100MB will download when you have a WiFi connection.

     

    If your new qualifying device came with iOS 6 installed, you will be offered the apps after you update to iOS 7.

     

    If you already purchased and downloaded all the apps, they won't be available for free. You will, however, be eligible to download the updated versions.

     

     

    If you have a computer, you can view your iTunes Store account and request assistance by following the instructions below:

     

    iTunes Store & Mac App Store: Seeing your purchase history and order numbers

    http://support.apple.com/kb/ht2727

     

    I hope this information helps ....

    Happy Holidays!

     

     

    - Judy