HT202157: About Apple TV (2nd and 3rd generation) software updates

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Bro Hartman

Q: My Apple TV will not update and it is connected via ether not wireless

I have an earlier version Apple TV and I have tried to update it several times using several methods.  I am connected to the internet via ether and not wireless and teh signal is good. I can stream without any issues ever.  the update is downloaded fine but not installed.  I get a failure to update message.  I have tried to updat normally, restore, reset, etc...... I have no more ideas.

Apple TV

Posted on Dec 24, 2013 1:14 PM

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Q: My Apple TV will not update and it is connected via ether not wireless

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  • by diesel vdub,

    diesel vdub diesel vdub Dec 24, 2013 2:57 PM in response to Bro Hartman
    Level 7 (22,030 points)
    Dec 24, 2013 2:57 PM in response to Bro Hartman

    Connect the device via microUSB to a computer running iTunes and restore it.

  • by Winston Churchill,

    Winston Churchill Winston Churchill Dec 24, 2013 2:57 PM in response to Bro Hartman
    Level 10 (104,380 points)
    Apple TV
    Dec 24, 2013 2:57 PM in response to Bro Hartman

    Welcome to the Apple Community Bro.


    If your problem persists get yourself a micro USB cable (sold separately), you can restore your Apple TV from iTunes:


        1.    Remove ALL cables from Apple TV. (if you don't you will not see Apple TV in the iTunes Source list)

        2.    Connect the micro USB cable to the Apple TV and to your computer.

        3.    Reconnect the power cable (only for Apple TV 3)

        4.    Open iTunes.

        5.    Select your Apple TV in the Devices list, and then click Restore.


    (You may already have a micro USB cable if you have a camera or other digital device)