HT201209: Redeem iTunes or Apple Music Gift Cards and content codes
Learn about Redeem iTunes or Apple Music Gift Cards and content codesQ: I am trying to make a purchase on iTunes with a gift card but it is not allowing me to because it wants to use my credit/debit car ... I am trying to make a purchase on iTunes with a gift card but it is not allowing me to because it wants to use my credit/debit card which I know have no funds in. My iTunes account has $30 on it but won't work as wants to use credit card. more
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Helpful answers
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Nov 15, 2013 7:22 PM in response to Felicity2by ed2345,★HelpfulAre you trying to buy a gift for someone? If so, be aware that the iTunes Store, like most online retailers, does not permit gifts to be purchased with gift cards.
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Nov 15, 2013 7:39 PM in response to ed2345by Felicity2,★HelpfulYes I know this. I am not trying to buy a gift, just tv shows. I tried to remove my credit card from my account but it won't allow me and therefore I have 30 on my account that I can't use
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Dec 23, 2013 1:06 PM in response to Felicity2by Pupalei,★HelpfulI'm having the same issue. I have $25 from a gift card loaded onto my account, but whenever I buy comics or apps on my iPad, it just charges my credit card.
I don't want to remove my credit card, I just want it to use my credit first (like most online retailers).
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Dec 25, 2013 2:17 AM in response to Felicity2by DanWilliams123,★HelpfulI am having the same problem aha it really annoying :(
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Dec 28, 2013 11:00 PM in response to Felicity2by Davidm.299,I'm having same problem on my iPad. I purchased a movie assuming it would come from my credit from a gift card, but it charged my card. I feel robbed. It's all android store on my phone from now on. I hope apple reps see all of these posts of them robbing their customers.
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Jan 2, 2014 8:14 AM in response to Felicity2by StprminD,★HelpfulI was having this problem too. Last night, before I rented a movie, I turned iTunes on on my iMac. I rented the movie from iTunes on apple tv, then checked my acount on my iPad. My account updated once I logged into it. Maybe you need to have iTunes running when purchasing or renting.
Try it.
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Jan 21, 2014 6:14 PM in response to Felicity2by chloetarati,I had a similar problem, except my phone was a new IPhone 5s, and it was my first purchase. I simply put money into my credit card account (only $2), and gave them my credit card details in the payment info section. I then tried purchasing again and it worked using the gift card I had previously redeemed, maybe they just need to know that if it doesn't work there's enough money on your card, as a guarantee.
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Jan 25, 2014 8:38 PM in response to Felicity2by TommyTwinkleToes,I am now experiencing the same problem. I wasn't sure if I could use the money in my account from a gift card to buy TV shows. I don't see why not.
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Feb 15, 2014 9:27 AM in response to Felicity2by Itunes 999,Me to im really annoied its a waste of my money. Sort it apple
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May 7, 2014 5:06 PM in response to Itunes 999by Spemdaz,I clicked on my email on itunes in the top left corner and had to choose payment opptions. from there I clicked none on the credit card thing. I was then able to use my credits ^_^
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May 7, 2014 8:06 PM in response to Felicity2by hginn,If you click on your email or your ID, press acount. Then go down and you will see a button that says reset. It wont change any of your personal info but it worked for e when I went back to the song to purchase
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Mar 4, 2015 10:47 PM in response to Felicity2by vtualetius,Got the similar issue. Received a gift card, but have no credit card tied to Apple ID. Now I can't buy an app in Mac App Store, it says I have insufficient store credit! I'm trying to buy a $49.99 app and my Apple ID Balance is $50.
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Mar 4, 2015 11:16 PM in response to vtualetiusby vtualetius,Why am I being asked for credit card info when trying to use gift card?
Found an answer here. Maybe it'll be useful for anyone else. All the matter is in tax for digital purchases in some states.
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May 15, 2015 6:13 PM in response to Felicity2by Lewis Angeles,★HelpfulGot the answer! I was trying to buy an EMINEM song and here's what you have to do:
1. Billing Info Menu, click on any of the choices (Visa, AA) and click back on none
2. Click done
3. A pop up would prompt saying "Do you still want to purchase Lose Yourself (Or your desired purchase) For $2.19 (How much your purchase costs)"
4. Click buy and enjoy your download!