HT204405: If you hear low or muffled sound from your Apple EarPods

Learn about If you hear low or muffled sound from your Apple EarPods
msharifromma

Q: i cannot hear my music through my earphones, they was working ok then the sound just stopped.  The earphones are working because i have plugged them into my MacBook

deer sir

 

I cannt hear my music through my earphones,

 

iphone 4

s n 88******a4t

model 04.12.09

my best wishes to all of you

 

merry christmas

 

<Edited by Host>

iPhone 4

Posted on Dec 25, 2013 11:13 AM

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Q: i cannot hear my music through my earphones, they was working ok then the sound just stopped.  The earphones are working beca ... more

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  • by pedro d,

    pedro d pedro d Dec 25, 2013 11:13 AM in response to msharifromma
    Community Specialists
    Dec 25, 2013 11:13 AM in response to msharifromma

    Hello there, msharifromma.

     

    The following Knowledge Base article provides some great steps for you to follow to troubleshoot your issue:

     

    iPhone: Hardware troubleshooting

    http://support.apple.com/kb/ts2802

     

    Particularly:

    No sound through stereo headset

    1. Inspect the headset jack for debris and clean if necessary.
    2. Connect the headset and make sure the connector is pushed in all the way.
    3. Check the volume setting. Adjust the volume by pressing the volume up and down button on the left side of the iPhone.
    4. If you are trying to listen to music and cannot hear any audio, make sure that the music on iPhone is not paused. Try squeezing the headset microphone to resume playback. Additionally, from the Home screen you can choose iPod > Now Playing, then tap Play.
    5. Make sure the latest version of iTunes is installed on the computer that you are syncing the iPhone with (songs purchased from the iTunes Store using earlier versions of iTunes won't play).
    6. Try another Apple headset (some third-party headsets require an adapter to be used with original iPhone).
    7. Try a different song or video.
    8. Check to see if the iPhone alert sounds or other iPhone sound effects exhibit the same audio issues.
    9. Disconnect the headset from the iPhone and see if sound comes from the built-in speaker.

     

    Thanks for reaching out to Apple Support Communities.

     

    Cheers,

    Pedro.