pirelenito

Q: MacBook Air iSight camera stopped working after latest firmware update

The camera is no longer recognized by the system, but it was working just fine before the update.

 

It says "No video capture devices were found." at the System Information App.

 

I have a late 2013 13" MacBook Air (MacBookAir6,2)

MacBook Air (13-inch Mid 2013)

Posted on Oct 14, 2013 10:09 AM

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Q: MacBook Air iSight camera stopped working after latest firmware update

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  • by cbdoc,

    cbdoc cbdoc Nov 19, 2013 7:00 PM in response to pirelenito
    Level 1 (15 points)
    Nov 19, 2013 7:00 PM in response to pirelenito

    Has anyone tried to do a clean install of OS X Mountain Lion to see if it fixes the problem?

     

    Somehow I have a feeling Maverick permanently damaged my camera and there is no way back unless I pay $150 for Apple to fix my MBA. This is complete BS.

  • by SPNNNJ,

    SPNNNJ SPNNNJ Nov 23, 2013 7:08 PM in response to cbdoc
    Level 1 (0 points)
    Nov 23, 2013 7:08 PM in response to cbdoc

    I have the same problem after Mavricks update the camera cant be detected.

     

    I also update to ssd so i went back to the snow lepord install from old hdd and still cant detect the camera.

     

    It has got to be something to do with firmware..

     

    Any one any ideas will be helpfull.

     

    i have mid 2010 mac..

  • by SPNNNJ,

    SPNNNJ SPNNNJ Nov 23, 2013 7:10 PM in response to Darnell07
    Level 1 (0 points)
    Nov 23, 2013 7:10 PM in response to Darnell07

    Were you able to solve the problem i have the same mac and same problem

  • by Darnell07,

    Darnell07 Darnell07 Nov 24, 2013 5:05 AM in response to pirelenito
    Level 1 (0 points)
    Nov 24, 2013 5:05 AM in response to pirelenito

    Is there any new help yet apple? We're all waiting here trying to figure out what you did to kill our webcams.

  • by richardg413,

    richardg413 richardg413 Nov 27, 2013 12:21 PM in response to Darnell07
    Level 1 (0 points)
    Nov 27, 2013 12:21 PM in response to Darnell07

    same problem here. after mavericks install and re-install no camera detected on macbook pro.

  • by Mr.Smee,

    Mr.Smee Mr.Smee Dec 15, 2013 5:01 AM in response to pirelenito
    Level 1 (0 points)
    Dec 15, 2013 5:01 AM in response to pirelenito

    i have a late 2010 MBA.  same camera problem.  i updated to mavericks but that didnt fix the problem.  ive also got a mid 2009 MBP running on ios 10.7.5 but the camera works fine on that so im not sure what the problem is.  these machines are great when they work.  if they dont you are screwed!

  • by JPFarah,

    JPFarah JPFarah Dec 18, 2013 3:59 PM in response to pirelenito
    Level 1 (0 points)
    Dec 18, 2013 3:59 PM in response to pirelenito

    Everyone copies and pastes the same solution (reset SMC, install upgrde for 10.8.5 which is stupid since most people updated to 10.9!!, log out and log back in, restart) all are useless!! Ever since the upgrade, facetime gives the error "No video capture devices were found." In hardware, it says no camera detected. No program which uses cam is working (Skype, Photo booth, Oovoo, etc) No one seems to have a real solution to this except to paste the same useless info from other posts - People - We need a new solution which actually works. We dont want to see the same useless suggestions again and again. PLEASE let us have something that works. Even going to the apple store is rediculous, they want to take apart the machine and make it into a hardware problem. It is not a hardware problem!!!  I tried a suggestion of replacing the "AppleCamera.plugin" in /Library/CoreMediaIO/Plug-Ins/DAL/ with the same plugin from a backup and that also did not work. This is getting frustrating. What a mess.

  • by fewill,

    fewill fewill Dec 25, 2013 3:02 PM in response to pirelenito
    Level 1 (0 points)
    Dec 25, 2013 3:02 PM in response to pirelenito

    I'm just updated and now the camera doesn't work. It was working fine just before the update to 10.9.1. This doesn't seem to be a hardware issue. Using a Late 2010 MBA. The SMC reset didn't make a difference either. It would be great to get a resolution to this problem.

  • by cbdoc,

    cbdoc cbdoc Dec 25, 2013 8:29 PM in response to pirelenito
    Level 1 (15 points)
    Dec 25, 2013 8:29 PM in response to pirelenito

    Is there a way to bring up this issue to Apple as a group, or do we each individually have to report this by calling tech support or visiting a Genius Bar?

  • by cbdoc,

    cbdoc cbdoc Dec 25, 2013 8:31 PM in response to JPFarah
    Level 1 (15 points)
    Dec 25, 2013 8:31 PM in response to JPFarah

    I suspect this became a hardware issue when we installed the update (OSX10.9). It's possible the firmware update damaged the actual hardware and we're now stuck with a bad iSight camera.

     

    I feel your frustration!

  • by jsbaker1,

    jsbaker1 jsbaker1 Dec 26, 2013 12:55 PM in response to cbdoc
    Level 1 (0 points)
    Dec 26, 2013 12:55 PM in response to cbdoc

    I have been dealing with this problem since mid-July. I've been managing to work without the camera installed, but at this point I don't see the point in being inconvenienced to this degree. I've been trying all of the suggestions that have been posted on this thread, but to no avail. Waiting for Apple to give some help on this issue.

  • by kermit1233,

    kermit1233 kermit1233 Dec 26, 2013 3:48 PM in response to pirelenito
    Level 1 (0 points)
    Dec 26, 2013 3:48 PM in response to pirelenito

    I have a MacBook Air

     

    So I updated to Maverick about a month ago and my camera stopped working completely. Being foolish I thought it was my photobooth so I deleted it (and yes I emptied my trash) and now have no way of getting it back. I'm not too worried about that- my concern is that I can't take pictures from facebook/twitter/tumblr/skype...

     

    Then I went to my manage settings in chrome under media settings and it turns out my camera is not even listed as something that works... So I need help please.

     

    1) How do I get my camera working?

    2) Is there a way to get photobooth back?

  • by phammar,

    phammar phammar Jan 1, 2014 8:24 AM in response to pirelenito
    Level 1 (0 points)
    Jan 1, 2014 8:24 AM in response to pirelenito

    I've got an mbp from 2008 with "no camera detected" under camera or USB section of the system report with 10.9.1.  But when I boot from my old USB disk with Lion on it, the camera is detected.

     

    Resetting SMU and PRAM didn't fix anything.  Repairing permissions didn't help.  It must be some software problem or conflict.

     

    Definitely not a camera hardware problem.

     

    Back in 2008 I switched from MS to MAC to flee troubles like this. 

     

    Maybe it's my fault for upgrading to Mavericks so early.  I'm in too far to go back to Lion.  Bummer.

  • by Darnell07,

    Darnell07 Darnell07 Jan 5, 2014 4:48 PM in response to pirelenito
    Level 1 (0 points)
    Jan 5, 2014 4:48 PM in response to pirelenito

    After installing the Mavericks update I've got no camara detected also.

     

    -I've been on the Phone with apple 2 times already.

    -I've reset PRAM

    -reset SMC

    -Tested it in a new user.

    -Reistalled Mavericks fresh and the situation is still the same.

     

    *Still reads no camara detected.

     

    I'm going to call apple and push hard for them to fix this at their expence. I followed their recomendation for the software update and their update broke their machine. Any stories of success yet?

  • by dglennsmith,

    dglennsmith dglennsmith Jan 15, 2014 2:41 PM in response to JPFarah
    Level 1 (0 points)
    Jan 15, 2014 2:41 PM in response to JPFarah

    Agreed JP. Seems a reset fixes the issue temporarily but 19 out of 20 times when I run something needing the camera (Photo Booth, Facetime, Skype, Hangouts ...) "NO CAMERA AVAILABLE".

     

    13 inch MacBook Air mid-2011, Upgraded to Mavericks

     

    Smitty

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