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All replies
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Helpful answers
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Dec 26, 2013 1:32 PM in response to 9darterby b noir,Are you getting an error message when you try to uninstall iTunes? If so, what does it say? (Precise text, please.)
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Dec 26, 2013 1:37 PM in response to b noirby 9darter,I have gone to uninstall programmes to get correect text but now i tunes is not showing even though its still working on my computer.
it was saying about due to windows installer. its only itunes windows installer is effecting downloaded ppoker stars there no problem
im loosing my mind with this
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Dec 26, 2013 1:40 PM in response to b noirby 9darter,like itunes is still on hard drive local disk C
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Dec 26, 2013 1:44 PM in response to 9darterby b noir,I have gone to uninstall programmes to get correect text but now i tunes is not showing even though its still working on my computer.
Download an iTunesSetup.exe (or iTunes64Setup.exe) installer file from the Apple website:
http://www.apple.com/itunes/download/
Doubleclick the installer file. Because iTunes is still installed, it should then ask if you want to remove or repair iTunes. Choose "Remove", then note down the error message and post back with the message.
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Dec 26, 2013 1:53 PM in response to b noirby 9darter,downloaded cant seem to find installer file, apologies not great with computers
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Dec 26, 2013 1:55 PM in response to 9darterby b noir,Try downloading an installer from the Apple website using a different web browser:
http://www.apple.com/itunes/download/
If you use Firefox instead of IE for the download (or vice versa), do you get a working installer?
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Dec 26, 2013 2:00 PM in response to b noirby 9darter,what you mean by installer. sorry dont mean to be a complete idiot
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Dec 26, 2013 2:04 PM in response to 9darterby b noir,An installer file. An iTunesSetup.exe (or iTunes64Setup.exe) file.
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Dec 26, 2013 2:05 PM in response to b noirby 9darter,I searched installer found itunes64 clicked uninstall it asked me what programme to use i said firefox
then i got this message ; the windows installer service could not be accessed. This can occur if the windows installer is not correctly installed. contact your support persinal for assistance
I
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Dec 26, 2013 2:07 PM in response to 9darterby b noir,the windows installer service could not be accessed. This can occur if the windows installer is not correctly installed. contact your support persinal for assistance
Okay, let's try the following user tip:
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Dec 26, 2013 2:08 PM in response to b noirby 9darter,ok done that double clicked nothing happened then right clicked pressed run it did and thats it
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Dec 26, 2013 2:11 PM in response to b noirby 9darter,any other link the screenshots will not show
i apologise i bet i am one of these people that make u bang ur head of the keyboard
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Dec 26, 2013 2:15 PM in response to b noirby 9darter,i actually did this earlier b ut no joy. i am on itunes 11.0.5.5, when i plug phone in itunes says need to be on 11.1 or higher
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Dec 26, 2013 2:23 PM in response to b noirby 9darter,Sorry i should have been clearer i tried this fix ealier but to no avail. now itunes is not prompting me to update.
also everytime i open itunes now i get the pop up do you allow apple inc to make changes etc
just trying to give as much information as possible