HT204380: Use FaceTime with your iPhone, iPad, or iPod touch

Learn about Use FaceTime with your iPhone, iPad, or iPod touch
Bowtles

Q: FaceTime keeps telling me my username or password is incorrect but it's not. What do I do?

FaceTime will not work. Keeps saying incorrect username or password.

iPad, iOS 7.0.4

Posted on Dec 26, 2013 3:41 PM

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Q: FaceTime keeps telling me my username or password is incorrect but it's not. What do I do?

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  • by Diavonex,

    Diavonex Diavonex Dec 26, 2013 3:52 PM in response to Bowtles
    Level 9 (66,730 points)
    Dec 26, 2013 3:52 PM in response to Bowtles

    1. Make sure software is up to date

     

     

    2. Make sure FaceTime is enabled; Settings>FaceTime

     

     

    3. Make sure Date and Time is correctly set; Settings>General>Date and Time>Set Automatically>On

     

     

    4. Make sure Push Notification is enabled

     

     

    5. Make sure phone number or email address is correct

     

     

    6. Hold the Sleep and Home button down (together) until you see the Apple Logo