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MacBook Pro Retina display burn-in?

1273872 Views 9,422 Replies Latest reply: Apr 14, 2014 1:55 PM by SonGuko RSS Branched to a new discussion.
  • fishffishstinks Level 1 Level 1 (60 points)
    Currently Being Moderated
    Dec 25, 2013 11:05 AM (in response to x0054)

    Will CCC also do my bootcamp drive? So I just run it, don't think twice about it, send my mac in for repair or whatever, then restore? Don't worry, I wouldn't pay for a repair either since this isn't my fault.

  • x0054 Level 1 Level 1 (0 points)
    Currently Being Moderated
    Dec 25, 2013 10:27 PM (in response to fishffishstinks)

    No, CCC only works with OSX partitions. If you would like to do a full clone of the drive, I would suggest using the dd command.

     

    Get a USB harddrive that is larger than your internal drive. 1TB drives are cheep nowadays. Connect the drive to your mac and run something like this:

     

    dd if=/dev/disk0 of=/Volumes/USBDrive/disk0.img

     

    That’s what I usually do when moving Windows from drive to drive, but you have to be careful not to override your disk by accident. The if path is the input file, in this case the path to the main system drive. The of path is the output path, in this case a file on the USB drive attached (you may need to change the path to reflect your system). To restore you would boot from a backup and run the commend in reverse (if<=>of).

     

    You can also use a Disk Utility to make a full image on your mac’s HD to the external harddrive. I have never used it, but I do think it’s just a more user friendly version of the dd command.

  • x0054 Level 1 Level 1 (0 points)
    Currently Being Moderated
    Dec 25, 2013 10:52 PM (in response to x0054)

    before-after.jpg


    Before and after calibration with Spyder4Express and Argyll. The uneven patches around the screen are due to camera actually, the screen is evenly lit. In real life the before looks even more yellow, and the after looks a bit more brighter.

  • brsm1990 Level 1 Level 1 (35 points)
    Currently Being Moderated
    Dec 26, 2013 7:42 AM (in response to x0054)

    Hi x0054,


    Thanks a lot.

     

    If you nail down definitively any more of those open questions please let me know.

     

    Sounds like the spyder express is a **** of a bargain compared to the others!

     

    Happy holidays.

  • brsm1990 Level 1 Level 1 (35 points)
    Currently Being Moderated
    Dec 26, 2013 7:44 AM (in response to mittense)

    More updates on the self-combusting macbook pro retinas.  Apple continues their policy of censoring posts that deal with defective products.  They recently removed a tread where I was discussing these issues with others that have had had multiple logic boards replaced.  I hope someone is archiving this thread in case they remove it too!

     

    Apple removed your post titled, "MacBook Pro Retina 15" - 3rd logic board," because it contained off-topic or non-technical posts.

     

    Our terms of use, which include helpful information about using Apple Support Communities, is located here: https://discussions.apple.com/static/apple/tutorial/tou.html. We encourage you to continue using the Apple Support Communities while abiding by our terms of use.

     

    We are including a copy of your post at the end of this email for your reference.

     

    If you would like to send feedback to Apple about a product, please use the appropriate selection here: http://www.apple.com/feedback 

    As part of submitting feedback, please read the Unsolicited Idea Submission Policy linked to the feedback page.

     

    Best Regards,

    Apple Support Communities Staff

     

    It's almost funny.  Anything discussing a defective apple product is "off topic" or "non-technical".

  • brsm1990 Level 1 Level 1 (35 points)
    Currently Being Moderated
    Dec 26, 2013 8:04 AM (in response to x0054)

    Oh and I forgot to answer the second part here.  I am not in CA unfortunately but I am investigating local laws.

     

    I just can't believe the amount of documented ammuniation apple keeps giving me by refusing to do the right thing.  I would have expected any legit company to be down right embarassed long ago.  I have such a huge pile of documentation that shows not only is the computer defective but that their repair and support centers have been totally incompetent in handling the issue.

     

    So far all I've got from them is deny deny deny, refuse to do anything, deny deny deny deny.  I've tried everything.

  • brsm1990 Level 1 Level 1 (35 points)
    Currently Being Moderated
    Dec 26, 2013 8:06 AM (in response to x0054)

    Really night and day even with these low res photos!  Bravo

    x0054 wrote:

     

    before-after.jpg


    Before and after calibration with Spyder4Express and Argyll. The uneven patches around the screen are due to camera actually, the screen is evenly lit. In real life the before looks even more yellow, and the after looks a bit more brighter.

  • DomdiDom Level 1 Level 1 (0 points)
    Currently Being Moderated
    Dec 26, 2013 8:41 AM (in response to brsm1990)

    brsm1990 wrote:

     

    More updates on the self-combusting macbook pro retinas.  Apple continues their policy of censoring posts that deal with defective products.  They recently removed a tread where I was discussing these issues with others that have had had multiple logic boards replaced.  I hope someone is archiving this thread in case they remove it too!

     

    Apple removed your post titled, "MacBook Pro Retina 15" - 3rd logic board," because it contained off-topic or non-technical posts.

     

    Our terms of use, which include helpful information about using Apple Support Communities, is located here: https://discussions.apple.com/static/apple/tutorial/tou.html. We encourage you to continue using the Apple Support Communities while abiding by our terms of use.

     

    We are including a copy of your post at the end of this email for your reference.

     

    If you would like to send feedback to Apple about a product, please use the appropriate selection here: http://www.apple.com/feedback 

    As part of submitting feedback, please read the Unsolicited Idea Submission Policy linked to the feedback page.

     

    Best Regards,

    Apple Support Communities Staff

     

    It's almost funny.  Anything discussing a defective apple product is "off topic" or "non-technical".

    Regardless of what how they rationalize it, it's still no different than what's going on in many repressive countries like North Korea, Iran, etc.

     

    Bottom line we need consumer protection laws that have teeth. As is, these corporations can get away with anything and just create a "test" to suggest there's nothing wrong.

  • brsm1990 Level 1 Level 1 (35 points)
    Currently Being Moderated
    Dec 26, 2013 8:49 AM (in response to DomdiDom)

    I don't agree with over regulation either.  Government is the worst of all evils.  I use apple at this point solely because their OS is far better than windows.  I would love to swtich to linux but the programs I depend on are not available for linux.  So I'm stuck with windows or mac OS X and OS X is better (hands down).  Unfortunately it seems Mac hardware is worse hands down.  I have never had the problems I've had with Apple hardware with PC hardware from any manufacturer.  Basically every PC I've owned in my life has lasted until it was obsolete for me.  In the cases where I had non critical problems with laptops they were quickly and easily replaced while under warranty.

     

    Anyway I believe in voting with your feet and your wallet.  Apple seemed the lessor of two evils for me but now I'm not sure anymore.

     

    Adobe are you listening?  Linux versions please.

  • BarrettF77 Level 1 Level 1 (45 points)
    Currently Being Moderated
    Dec 26, 2013 6:57 PM (in response to mittense)

    What I've started doing is using my credit card that gives warranty coverage and an extra year of coverage and if something goes wrong, they just replace the unit if apple can't fix or does a poor job of it. 

     

    But I also carefully check it over during the first couple of weeks.  Display tests, keyboard and trackpad checks, chassis issues like creaking or damage, and overall functionality, stability, or odd sounds.  And if it isn't good, return till I am satisfied, or just get a refund. 

     

    Apple does exercise their right to delete posts often on here.  But I find it helpful on a lot of the suggestions here.   No product is perfect, but these machines are very pricey.  So many of these issues are growing pains with the tech and I think in some ways consumers are being used as guinea pigs.   The retina is great, but like the iPad minis are, there are IR issues with the panels on many of them.  Just. Have to test them out. 

  • Colonel.Cool Level 1 Level 1 (0 points)
    Currently Being Moderated
    Dec 26, 2013 8:20 PM (in response to BarrettF77)

    My test for IR is pretty simple. When i get the computer I do a full restore from my time machine. It takes around 1h15 so the same window is open on the screen for that amount time. If when it´s done there is a ghost of the window then it´s bad. So far no 13" have survive the test. Getting tired and think I'm just gonna ask for a refund and get a MacBook Air as I have to stick with OSX.

  • MattTheMedic Calculating status...
    Currently Being Moderated
    Dec 27, 2013 3:54 AM (in response to mittense)

    I have an early 2013 rMBP. I'm very happy with my macbook!

    Though it has a LG display with ghosting.

    I still have warrenty but i am hesitating to replace it.

    Since this is a long forum i thought you guys all have had some experience with the replacement of a screen.

     

    I'm getting the impression there is a large change that the replacement display is either a LG that starts to ghost again or a Samsung with a yellow tint.

     

    Is there any change to get a good LG or Samsung? and When the apple store replaces your monitor do they use your macbook with care or do you get it back all with scratched up aluminium??

  • BarrettF77 Level 1 Level 1 (45 points)
    Currently Being Moderated
    Dec 27, 2013 5:32 AM (in response to MattTheMedic)

    The issue only gets worse.  Different stores have different track records.  All I can say is take a video and photos of it in case you need to prove to apple that it wasn't that way when you left it.  Also, if what you get back is unsatisfactory, then just keep taking it back.  I've seen apple either replace the screen again or replace the entire machine.  But generally only for those who remain calm and logical. 

     

    Also, if you purchased with a credit card, that also afford you rights sometimes if something goes wrong.

  • brsm1990 Level 1 Level 1 (35 points)
    Currently Being Moderated
    Dec 27, 2013 7:08 AM (in response to MattTheMedic)

    I got a computer back after a third repair with a scratched/dented case and severe ghosting.  I photo documented everything and still apple refuses to replace it.

  • BarrettF77 Level 1 Level 1 (45 points)
    Currently Being Moderated
    Dec 27, 2013 7:15 AM (in response to brsm1990)

    That's why I also tell them that when I am dropping it off with them that there are no scratches or dents on the device anywhere.  If I get it back and it has anything different, then that falls upon them.  If they don't agree to it, then they don't get to keep the device.  But I generally speaking don't ever visit the idiot bar for anything.  I'd rather just sell the device off and replace it or use my credit card's warranty policy and just replace the device.  Repairs are generally only sometimes successful and also yield issues in the quality of repair.  More and more folks I know talk about how poor the service is with thie idiot bar and I would have to agree.  Sometimes you get someone stellar who knows their stuff and is also a good customer facing employee.  Othertimes you get some teenager that would just as easily use your laptop as a skateboard in the back once you've left.

     

    Apple isn't the same company they once were.  They fought tooth and nail to improve their public image like companies such as Samsung and LG.  And once they have gotten to a place of safety, they have found corners to cut in quality and service.  They all do it.  Even the once great Apple.  It's about margins and numbers specifically.  Not about "great products".   If that were the case, this issue would have been addressed head on in a PR statement.  Sorry you had such bad luck.  Just remember BRSM, squeaky wheel gets the oil. 

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