HT1600: Apple TV (1st generation): How to update Apple TV software

Learn about Apple TV (1st generation): How to update Apple TV software
DC863
Level 1 (0 points)

Q: my apple tv is frozen

My Apple TV is frozen

Apple TV

Posted on Dec 27, 2013 10:03 AM

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DC863

Q: my apple tv is frozen

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  • by Brian Cook4,

    Brian Cook4 Brian Cook4 Dec 27, 2013 10:13 AM in response to DC863
    Level 4 (1,964 points)
    Dec 27, 2013 10:13 AM in response to DC863

    Responses can only be as helpful as the details given.  A post like this all but grantees no response.  What did you try?  Anything?  Remote menu button?  Unplugging it? 

  • by Winston Churchill,

    Winston Churchill Winston Churchill Dec 27, 2013 10:32 AM in response to DC863
    Level 10 (104,081 points)
    Apple TV
    Dec 27, 2013 10:32 AM in response to DC863

    Welcome to the Apple Community DC863.

     

    Try the following steps, check whether things are working after each step where appropriate, before trying the next.

     

    1. Restart the Apple TV (Settings > General > Restart).
    2. Restart the Apple TV by removing ALL the cables for 30 seconds.
    3. Restart your router. (Also try removing it’s power cord for at least 30 seconds)
    4. Reset the Apple TV (Settings > General > Reset > Reset all settings)
    5. Restore the Apple TV (Settings > General > Reset > Restore)