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TS1275: Resolve iOS update and restore errors in iTunes

Learn about Resolve iOS update and restore errors in iTunes

TS1275 iphone 5s restart itself

244 Views 1 Reply Latest reply: Dec 27, 2013 1:45 PM by pedro d RSS Branched to a new discussion.
Mahulas Calculating status...
Currently Being Moderated
Dec 25, 2013 11:52 AM

iphone 5s 32gb restart itself

iPhone 5s, iOS 7.0.4
  • pedro d Community Specialists Community Specialists (1,510 points)
    Currently Being Moderated
    Dec 27, 2013 1:45 PM (in response to Mahulas)

    Hello there, Mahulas.

     

    The following Knowledge Base article provides some great steps for troubleshooting your issue:

     

    iPhone: Hardware troubleshooting

    http://support.apple.com/kb/ts2802

     

    Particularly:

    Will not turn on, will not turn on unless connected to power, or unexpected power off

    1. Verify that the Sleep/Wake button functions. If it does not function, inspect it for signs of damage. If the button is damaged or is not functioning when pressed, seek service.
    2. Check if a Liquid Contact Indicator (LCI) is activated or there are signs of corrosion. Learn about LCIsand corrosion.
    3. Connect the iPhone to the iPhone's USB power adapter and let it charge for at least ten minutes.
    4. After at least 30 minutes, if:
      • The home screen appears: The iPhone should be working. Update to the latest version of iOS if necessary. Continue charging it until it is completely charged and you see this battery icon in the upper-right corner of the screen TS2802-ios7-charging-001-en.png. Then unplug the phone from power. If it immediately turns off, seek service.
      • The low-battery image appears, even after the phone has charged for at least 20 minutes: See "iPhone displays the low-battery image and is unresponsive" symptom in this article.
      • Something other than the Home screen or Low Battery image appears, continue with this article for further troubleshooting steps.
    5. If the iPhone did not turn on, reset it while connected to the iPhone USB power adapter.
      • If the display turns on, go to step 4.
      • If the display remains black, go to next step.
    6. Connect the iPhone to a computer and open iTunes. If iTunes recognizes the iPhone and indicates that it is in recovery mode, attempt to restore the iPhone. If the iPhone doesn't appear in iTunes or if you have difficulties in restoring the iPhone, see this article for further assistance.
    7. If restoring the iPhone resolved the issue, go to step 4. If restoring the iPhone did not solve the issue, seek service.

    Thanks for reaching out to Apple Support Communities.

     

    Cheers,

    Pedro.

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