IsotelusRex

Q: Help with Kernel Panics

Since upgrading to Mavericks, I've been experiencing regular crashes, usually when doing graphically intensive things like playing certain games. The screen freezes and then the computer restarts. This normally occurs shortly after loading the affected software. Consulting the console system log yields a kernel faults each time it crashes. I would appreciate any advice to resolve this. Here's a log from the most recent such incident:

 

Anonymous UUID:       58902C54-4016-8634-B3A8-F28065590008

 

 

Fri Dec 27 16:56:53 2013

panic(cpu 0 caller 0xffffff801d8dc19e): Kernel trap at 0xffffef801d833620, type 14=page fault, registers:

CR0: 0x000000008001003b, CR2: 0xffffef801d833620, CR3: 0x0000000134b66000, CR4: 0x0000000000000660

RAX: 0x00000000004c4aa5, RBX: 0x0000000000000000, RCX: 0x0000000000000000, RDX: 0x0000000000000010

RSP: 0xffffff80f9256e48, RBP: 0xffffff80f9256f10, RSI: 0x0000000000000000, RDI: 0xffffff80329349e0

R8:  0x0000000000000000, R9:  0x00000000004c4aa5, R10: 0xffffff80f9256da0, R11: 0xffffffffffffffff

R12: 0xffffff8032934bd0, R13: 0xffffff801ded2ab8, R14: 0xffffef801d833620, R15: 0xffffff80329349e0

RFL: 0x0000000000210096, RIP: 0xffffef801d833620, CS:  0x0000000000000008, SS:  0x0000000000000000

Fault CR2: 0xffffef801d833620, Error code: 0x0000000000000010, Fault CPU: 0x0

 

 

Backtrace (CPU 0), Frame : Return Address

0xffffff80f9256ad0 : 0xffffff801d822f69

0xffffff80f9256b50 : 0xffffff801d8dc19e

0xffffff80f9256d20 : 0xffffff801d8f3606

0xffffff80f9256d40 : 0xffffef801d833620

0xffffff80f9256f10 : 0xffffff801d8cee09

0xffffff80f9256f50 : 0xffffff801d8e21c6

0xffffff80f9256f80 : 0xffffff801d8db75f

0xffffff80f9256fd0 : 0xffffff801d8f37c9

 

 

BSD process name corresponding to current thread: steam

 

 

Mac OS version:

13B42

 

 

Kernel version:

Darwin Kernel Version 13.0.0: Thu Sep 19 22:22:27 PDT 2013; root:xnu-2422.1.72~6/RELEASE_X86_64

Kernel UUID: 1D9369E3-D0A5-31B6-8D16-BFFBBB390393

Kernel slide:     0x000000001d600000

Kernel text base: 0xffffff801d800000

System model name: MacBookPro5,5 (Mac-F2268AC8)

 

 

System uptime in nanoseconds: 12473290907467

last loaded kext at 295433788080: com.apple.filesystems.msdosfs          1.9 (addr 0xffffff7f9fbd4000, size 65536)

last unloaded kext at 356462159042: com.apple.filesystems.msdosfs          1.9 (addr 0xffffff7f9fbd4000, size 57344)

loaded kexts:

com.apple.filesystems.smbfs          2.0.0

com.apple.driver.AudioAUUC          1.60

com.apple.driver.AppleHWSensor          1.9.5d0

com.apple.driver.AGPM          100.14.11

com.apple.filesystems.autofs          3.0

com.apple.driver.AppleMikeyHIDDriver          124

com.apple.driver.AppleHDA          2.5.3fc1

com.apple.iokit.BroadcomBluetoothHostControllerUSBTransport          4.2.0f6

com.apple.driver.AppleSMCLMU          2.0.4d1

com.apple.driver.AppleMikeyDriver          2.5.3fc1

com.apple.driver.ACPI_SMC_PlatformPlugin          1.0.0

com.apple.GeForceTesla          8.1.8

com.apple.driver.AppleUpstreamUserClient          3.5.13

com.apple.driver.AppleBacklight          170.3.5

com.apple.driver.AppleMCCSControl          1.1.12

com.apple.iokit.IOUserEthernet          1.0.0d1

com.apple.iokit.IOBluetoothSerialManager          4.2.0f6

com.apple.Dont_Steal_Mac_OS_X          7.0.0

com.apple.driver.AppleHWAccess          1

com.apple.driver.AppleLPC          1.7.0

com.apple.driver.SMCMotionSensor          3.0.4d1

com.apple.driver.AppleUSBTCButtons          240.2

com.apple.AppleFSCompression.AppleFSCompressionTypeDataless          1.0.0d1

com.apple.AppleFSCompression.AppleFSCompressionTypeZlib          1.0.0d1

com.apple.BootCache          35

com.apple.driver.AppleUSBTCKeyboard          240.2

com.apple.driver.AppleIRController          325.7

com.apple.driver.AppleUSBCardReader          3.3.5

com.apple.iokit.SCSITaskUserClient          3.6.0

com.apple.driver.XsanFilter          404

com.apple.iokit.IOAHCIBlockStorage          2.4.0

com.apple.driver.AppleUSBHub          650.4.4

com.apple.driver.AppleFWOHCI          4.9.9

com.apple.driver.AppleAHCIPort          2.9.5

com.apple.driver.AppleUSBEHCI          650.4.1

com.apple.driver.AirPort.Brcm4331          700.20.22

com.apple.nvenet          2.0.21

com.apple.driver.AppleSmartBatteryManager          161.0.0

com.apple.driver.AppleUSBOHCI          650.4.1

com.apple.driver.AppleRTC          2.0

com.apple.driver.AppleHPET          1.8

com.apple.driver.AppleACPIButtons          2.0

com.apple.driver.AppleSMBIOS          2.0

com.apple.driver.AppleACPIEC          2.0

com.apple.driver.AppleAPIC          1.7

com.apple.driver.AppleIntelCPUPowerManagementClient          216.0.0

com.apple.nke.applicationfirewall          153

com.apple.security.quarantine          3

com.apple.driver.AppleIntelCPUPowerManagement          216.0.0

com.apple.AppleGraphicsDeviceControl          3.4.12

com.apple.kext.triggers          1.0

com.apple.driver.DspFuncLib          2.5.3fc1

com.apple.vecLib.kext          1.0.0

com.apple.iokit.IOAudioFamily          1.9.4fc11

com.apple.kext.OSvKernDSPLib          1.14

com.apple.iokit.IOFireWireIP          2.2.5

com.apple.iokit.IOBluetoothHostControllerUSBTransport          4.2.0f6

com.apple.driver.AppleHDAController          2.5.3fc1

com.apple.iokit.IOHDAFamily          2.5.3fc1

com.apple.driver.IOPlatformPluginLegacy          1.0.0

com.apple.nvidia.classic.NVDANV50HalTesla          8.1.8

com.apple.nvidia.classic.NVDAResmanTesla          8.1.8

com.apple.driver.AppleBacklightExpert          1.0.4

com.apple.iokit.IOSurface          91

com.apple.iokit.IOSerialFamily          10.0.7

com.apple.iokit.IOBluetoothFamily          4.2.0f6

com.apple.driver.AppleSMBusController          1.0.11d1

com.apple.driver.AppleSMBusPCI          1.0.12d1

com.apple.driver.IOPlatformPluginFamily          5.5.1d27

com.apple.iokit.IONDRVSupport          2.3.6

com.apple.iokit.IOGraphicsFamily          2.3.6

com.apple.driver.AppleSMC          3.1.6d1

com.apple.driver.AppleUSBMultitouch          240.6

com.apple.iokit.IOUSBHIDDriver          650.4.4

com.apple.iokit.IOSCSIBlockCommandsDevice          3.6.0

com.apple.iokit.IOUSBMassStorageClass          3.6.0

com.apple.driver.AppleUSBMergeNub          650.4.0

com.apple.driver.AppleUSBComposite          650.4.0

com.apple.iokit.IOSCSIMultimediaCommandsDevice          3.6.0

com.apple.iokit.IOBDStorageFamily          1.7

com.apple.iokit.IODVDStorageFamily          1.7.1

com.apple.iokit.IOCDStorageFamily          1.7.1

com.apple.iokit.IOAHCISerialATAPI          2.6.0

com.apple.iokit.IOSCSIArchitectureModelFamily          3.6.0

com.apple.iokit.IOUSBUserClient          650.4.4

com.apple.iokit.IOFireWireFamily          4.5.5

com.apple.iokit.IOAHCIFamily          2.6.0

com.apple.iokit.IO80211Family          600.34

com.apple.driver.AppleEFINVRAM          2.0

com.apple.iokit.IONetworkingFamily          3.2

com.apple.driver.AppleEFIRuntime          2.0

com.apple.iokit.IOUSBFamily          650.4.4

com.apple.driver.NVSMU          2.2.9

com.apple.iokit.IOHIDFamily          2.0.0

com.apple.iokit.IOSMBusFamily          1.1

com.apple.security.sandbox          278.10

com.apple.kext.AppleMatch          1.0.0d1

com.apple.security.TMSafetyNet          7

com.apple.driver.AppleKeyStore          2

com.apple.driver.DiskImages          371.1

com.apple.iokit.IOStorageFamily          1.9

com.apple.iokit.IOReportFamily          21

com.apple.driver.AppleFDEKeyStore          28.30

com.apple.driver.AppleACPIPlatform          2.0

com.apple.iokit.IOPCIFamily          2.8

com.apple.iokit.IOACPIFamily          1.4

com.apple.kec.pthread          1

com.apple.kec.corecrypto          1.0

MacBook Pro, OS X Mavericks (10.9.1), Late 2009 13" MacBook Pro

Posted on Dec 27, 2013 5:50 PM

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Q: Help with Kernel Panics

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  • Helpful answers

  • by dianeoforegon,Helpful

    dianeoforegon dianeoforegon Dec 27, 2013 6:29 PM in response to IsotelusRex
    Level 5 (5,707 points)
    Mac OS X
    Dec 27, 2013 6:29 PM in response to IsotelusRex

    com.apple.Dont_Steal_Mac_OS_X          7.0.0

     

    More info http://forums.macnn.com/90/mac-os-x/335611/dont-steal-mac-os-x-kernel/

     

    If this is old left over code, I suspect there are others. If you are using a hack to run Mavericks that's another issue.

     

    Download Etrecheck. Look for items marked in red to remove.

     

    If you need help, copy the contents here for assistance.

  • by IsotelusRex,

    IsotelusRex IsotelusRex Dec 27, 2013 7:47 PM in response to dianeoforegon
    Level 1 (0 points)
    Dec 27, 2013 7:47 PM in response to dianeoforegon

    Thanks for your help. I don't dismiss the possibility of leftover code. This machine came with Leopard and has run Snow Leopard and Lion previously.

     

    That said, I'm not seeing any red kernel extensions.

     

    Hardware Information:

              MacBook Pro (13-inch, Mid 2009)

              MacBook Pro - model: MacBookPro5,5

              1 2.53 GHz Intel Core 2 Duo CPU: 2 cores

              8 GB RAM

     

    Video Information:

              NVIDIA GeForce 9400M - VRAM: 256 MB

     

    Audio Plug-ins:

              BluetoothAudioPlugIn: Version: 1.0 - SDK 10.9

              AirPlay: Version: 1.9 - SDK 10.9

              AppleAVBAudio: Version: 2.0.0 - SDK 10.9

              iSightAudio: Version: 7.7.3 - SDK 10.9

     

    Startup Items:

              HP IO: Path: /Library/StartupItems/HP IO

     

    System Software:

              OS X 10.9.1 (13B42) - Uptime: 0 days 0:8:39

     

    Disk Information:

              ST9250315ASG disk0 : (250.06 GB)

                        EFI (disk0s1) <not mounted>: 209.7 MB

                        Macintosh HD (disk0s2) /: 249.2 GB (26.11 GB free)

                        Recovery HD (disk0s3) <not mounted>: 650 MB

     

              HL-DT-ST DVDRW  GS23N 

     

    USB Information:

              Apple Inc. Built-in iSight

     

              Apple Internal Memory Card Reader

     

              Apple Inc. Apple Internal Keyboard / Trackpad

     

              Apple Computer, Inc. IR Receiver

     

              Apple Inc. BRCM2046 Hub

                        Apple Inc. Bluetooth USB Host Controller

     

    FireWire Information:

     

    Thunderbolt Information:

     

    Kernel Extensions:

     

    Problem System Launch Daemons:

     

    Problem System Launch Agents:

     

    Launch Daemons:

              [loaded] com.adobe.fpsaud.plist

     

    Launch Agents:

              [loaded] com.wacom.pentablet.plist

     

    User Launch Agents:

              [failed] com.apple.CSConfigDotMacCert-@me.com-SharedServices.Agent.plist

              [loaded] com.google.keystone.agent.plist

              [loaded] com.valvesoftware.steamclean.plist

     

    User Login Items:

              iTunesHelper

              GrowlHelperApp

              Steam

              GrowlMenu

              GrowlMenu

     

    3rd Party Preference Panes:

              PenTablet

              Connect360

              Flash Player

              Flip4Mac WMV

              Growl

     

    Internet Plug-ins::

              WacomNetscape: Version: 1.1.0-4

              Google Earth Web Plug-in: Version: 5.1

              Default Browser: Version: 537 - SDK 10.9

              Flip4Mac WMV Plugin: Version: 2.4.0.11

              Unity Web Player: Version: UnityPlayer version 3.4.1f5 - SDK 10.5

              WacomSafari: Version: 1.1.0-4

              Silverlight: Version: 4.0.60531.0

              FlashPlayer-10.6: Version: 11.9.900.170 - SDK 10.6

              Flash Player: Version: 11.9.900.170 - SDK 10.6

              GameTreeDM_NPAPI: Version: 1.11 - SDK 10.6

              QuickTime Plugin: Version: 7.7.3

              iPhotoPhotocast: Version: 7.0

              GarminGpsControl: Version: 2.9.3.0 Release

              GameTreeDM: Version: 1.4 - SDK 10.5

              JavaAppletPlugin: Version: 14.9.0 - SDK 10.7 Outdated! Update

     

    Bad Fonts:

              None

     

    Old applications:

              Audacity:          Version: 1.3.13.0 - SDK 10.4

                        /Applications/Audacity/Audacity.app

              Flight Control HD:          Version: 1.03 - SDK 10.5

                        /Applications/Games/Flight Control HD.app

              GameTreeDM:          Version:  - SDK 10.4

                        /Applications/GameTreeDM.app

              Keynote:          Version: 5.3 - SDK 10.5

                        /Applications/iWork '09/Keynote.app

              Numbers:          Version: 2.3 - SDK 10.5

                        /Applications/iWork '09/Numbers.app

              Pages:          Version: 4.3 - SDK 10.5

                        /Applications/iWork '09/Pages.app

              Savitar:          Version: 1.5 - SDK 10.4

                        /Applications/Savitar 1.6.1/Savitar.app

     

    Time Machine:

              Auto backup: YES

              Volumes being backed up:

                        Macintosh HD: Disk size: 232.09 GB Disk used: 207.77 GB

              Destinations:

                        Not a real science [Local] (Last used)

                        Total size: 698.18 GB

                        Total number of backups: 17

                        Oldest backup: 2011-09-24 06:33:52 +0000

                        Last backup: 2013-12-19 06:00:30 +0000

                        Size of backup disk: Excellent

                                  Backup size 698.18 GB > (Disk size 232.09 GB X 3)

              Time Machine details may not be accurate.

              All volumes being backed up may not be listed.

     

    Top Processes by CPU:

                   9%          WindowServer

                   3%          Safari

                   1%          EtreCheck

                   1%          hidd

                   1%          steam

     

    Top Processes by Memory:

              221 MB          steam

              188 MB          Safari

              156 MB          com.apple.IconServicesAgent

              136 MB          mds_stores

              49 MB          Dock

     

    Virtual Memory Statistics:

              4.75 GB          Free RAM

              1.89 GB          Active RAM

              462 MB          Inactive RAM

              670 MB          Wired RAM

              247 MB          Page-ins

              0 B          Page-outs

  • by dianeoforegon,

    dianeoforegon dianeoforegon Dec 27, 2013 8:10 PM in response to IsotelusRex
    Level 5 (5,707 points)
    Mac OS X
    Dec 27, 2013 8:10 PM in response to IsotelusRex

    Macintosh HD (disk0s2) /: 249.2 GB (26.11 GB free)

     

    15% is recommended for free space. Once you go below 10% you will start to see issues with some applications and slowdowns.

     

     

    HP IO: Path: /Library/StartupItems/HP IO

     

    Startup Items have been discontinued by Apple since Mac OS 10.4. They are responsible for making changes at a system level. Remove. You need a very good reason to have anything installed in here.

     

     

    User Launch Agents:

              [failed] com.apple.CSConfigDotMacCert-@me.com-

     

    Remove this file in your User's Library. Dot Mac no longer exists.

     

    FlashPlayer-10.6: Version: 11.9.900.170 - SDK 10.6

    Flash Player: Version: 11.9.900.170 - SDK 10.6

     

    See this link for more info Having two versions of Flash installed can cause conflict

  • by Barney-15E,Helpful

    Barney-15E Barney-15E Dec 27, 2013 9:13 PM in response to IsotelusRex
    Level 9 (50,351 points)
    Mac OS X
    Dec 27, 2013 9:13 PM in response to IsotelusRex

    Reinstall the original RAM and test.

  • by IsotelusRex,

    IsotelusRex IsotelusRex Dec 27, 2013 9:48 PM in response to Barney-15E
    Level 1 (0 points)
    Dec 27, 2013 9:48 PM in response to Barney-15E

    Hmm. I did upgrade the RAM a few months prior, but things seemed basically stable until the Mavericks upgrade. But, I'll give this a try once I have them handy.

  • by IsotelusRex,

    IsotelusRex IsotelusRex Dec 27, 2013 9:54 PM in response to dianeoforegon
    Level 1 (0 points)
    Dec 27, 2013 9:54 PM in response to dianeoforegon

    Weirdly enough, my hard disk actually shows 71+ GB free. :/

  • by Donald Morgan,

    Donald Morgan Donald Morgan Dec 28, 2013 12:16 AM in response to IsotelusRex
    Level 6 (12,783 points)
    Dec 28, 2013 12:16 AM in response to IsotelusRex
  • by nbar,

    nbar nbar Dec 28, 2013 12:32 AM in response to dianeoforegon
    Level 5 (6,980 points)
    Dec 28, 2013 12:32 AM in response to dianeoforegon

    com.apple.Dont_Steal_Mac_OS_X          7.0.0

     

    That is an Apple issued driver which is apart of the OSX's standard kernel extensions. The advice you are giving is potentially harmful.

     

     

    1. Test your answer. When possible, make sure your Submission works on your own computer before you post it.

     

    Terms & Conditions: Apple Support Communities

  • by Linc Davis,Solvedanswer

    Linc Davis Linc Davis Dec 28, 2013 10:40 AM in response to IsotelusRex
    Level 10 (208,000 points)
    Applications
    Dec 28, 2013 10:40 AM in response to IsotelusRex

    That panic was not caused by third-party software. If the problem is recurrent, the possibilities are:

     

    1. A stale or corrupt kernel cache
    2. A damaged OS X installation
    3. A fault in a peripheral device, if any
    4. Corrupt non-volatile memory (NVRAM)
    5. An internal hardware fault (including incompatible memory)
    6. An obscure bug in OS X

     

    You may already have ruled out some of these.

       

    Rule out #1 by booting in safe mode and then rebooting as usual. Note: If FileVault is enabled, or if a firmware password is set, or if the boot volume is a software RAID, you can’t do this. Post for further instructions.

       

    You can rule out #2 and #3 by reinstalling the OS and testing with non-essential peripherals disconnected and aftermarket expansion cards removed, if applicable. Sometimes a clean reinstallation may solve a problem that isn't solved by reinstalling in place.

     

    Corrupt NVRAM, which rarely causes panics, can be ruled out by resetting it.

     

    If your model has user-replaceable memory, and you've upgraded the memory modules, reinstall the original memory and see whether there's any improvement. Be careful not to touch the gold contacts. Clean them with a mild solvent such as rubbing alcohol. Aftermarket memory must exactly match the technical specifications for your model.

     

    Apple Diagnostics or the Apple Hardware Test, though generally unreliable, will sometimes detect a fault. A negative test can't be depended on. Run the extended version of the test, if applicable.

     

    In the category of obscure bugs, reports suggest that FileVault may trigger kernel traps under some unknown conditions. Most, though not all, of these reports seem to involve booting from an aftermarket SSD. If those conditions apply to you, try deactivating FileVault.

      

    Connecting more than one display is another reported trigger for OS X bugs.

      

    If your system is not fully up to date, running Software Update might get you a bug fix.

     

    In rare cases, a malformed network packet from a defective router or other network device can cause panics. Such packets could also be sent deliberately by a skillful attacker. This possibility is something to consider if you run a public server that might be the target of such an attack.

     

    Otherwise, make a "Genius" appointment at an Apple Store to have the machine tested. You may have to leave it there for several days. There isn't much point in doing this unless you can reproduce the panic, or if you can't, it happens often enough that it's likely to be repeated at the store. Otherwise you may be told that nothing is wrong.

     

    Print the first page of the panic report and bring it with you.

     

    Back up all data on the internal drive(s) before you hand over your computer to anyone. If privacy is a concern, erase the data partition(s) with the option to write zeros* (do this only if you know how to restore, and you have at least  two independent backups.) Don’t erase the recovery partition, if present.

     

    Keeping your confidential data secure during hardware repair

     

    *An SSD doesn't need to be zeroed.

  • by IsotelusRex,

    IsotelusRex IsotelusRex Jan 17, 2014 9:12 PM in response to Linc Davis
    Level 1 (0 points)
    Jan 17, 2014 9:12 PM in response to Linc Davis

    And at the end of the day, extensive testing suggests that the culprit was indeed the RAM, which generic laptop memory rather than Mac-specific, and was rated for 1333 MHz rather than the 1066 MHz of the specifications. No kernel faults evident with the original memory reinstalled.

  • by Marianco1,

    Marianco1 Marianco1 Jun 29, 2014 4:43 PM in response to IsotelusRex
    Level 2 (229 points)
    Jun 29, 2014 4:43 PM in response to IsotelusRex

    You have  many Kext files which are non-release, beta versions.

     

    For example:

     

    IsotelusRex wrote:

     

    com.apple.driver.AppleHWSensor          1.9.5d0

    com.apple.driver.AppleHDA          2.5.3fc1

    com.apple.iokit.BroadcomBluetoothHostControllerUSBTransport          4.2.0f6

    com.apple.driver.AppleSMCLMU          2.0.4d1

    com.apple.driver.AppleMikeyDriver          2.5.3fc1

    com.apple.iokit.IOUserEthernet          1.0.0d1

    com.apple.iokit.IOBluetoothSerialManager          4.2.0f6

    com.apple.driver.SMCMotionSensor          3.0.4d1

    com.apple.AppleFSCompression.AppleFSCompressionTypeDataless          1.0.0d1

    com.apple.AppleFSCompression.AppleFSCompressionTypeZlib          1.0.0d1

    com.apple.driver.DspFuncLib          2.5.3fc1

    com.apple.iokit.IOAudioFamily          1.9.4fc11

    com.apple.iokit.IOBluetoothHostControllerUSBTransport          4.2.0f6

    com.apple.driver.AppleHDAController          2.5.3fc1

    com.apple.iokit.IOHDAFamily          2.5.3fc1

    com.apple.iokit.IOBluetoothFamily          4.2.0f6

    com.apple.driver.AppleSMBusController          1.0.11d1

    com.apple.driver.AppleSMBusPCI          1.0.12d1

    com.apple.driver.IOPlatformPluginFamily          5.5.1d27

    com.apple.driver.AppleSMC          3.1.6d1

    com.apple.kext.AppleMatch          1.0.0d1

     

    The "d" versions are developer versions - meaning they are even older than beta versions.

     

    I suspect you have been installing developer versions of the system software before upgrading to Mavericks.  And these kexts have bugs which are causing your crashes.

     

    I recommend:

    1. Doing a clean install of Mavericks on a newly erased external drive.

    2. Use Migration Assistant to bring your data and apps to the new drive.

    3. Cloning this new external drive to your original startup drive.

     

    This should remove much of the old buggy cruft that can cause crashes.