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mac crashes every day

389 Views 6 Replies Latest reply: Dec 28, 2013 5:55 AM by randrew5 RSS
randrew5 Calculating status...
Currently Being Moderated
Nov 6, 2013 11:06 AM

i bought a Mac becasue I heard they are less prone to crashing.  Its 4 weeks old and crashes every day 2 or 3 times a day.    Quite frankly i am really disappointed

 

ive read forums and its all greek to me.   I just want it to work!

here is the last report.

I was trying to restart after downloading a update it said i needed,  if that helps. I send the report every day but nobody ever replies or helps. 

 

Interval Since Last Panic Report:  30252 sec

Panics Since Last Report:          7

Anonymous UUID:                    8018E45F-4B8B-1302-99AF-689DE2FBFC0A

 

 

Wed Nov  6 22:54:06 2013

panic(cpu 2 caller 0xffffff8002cb7e75): Kernel trap at 0xffffff8002c87d82, type 14=page fault, registers:

CR0: 0x0000000080010033, CR2: 0xffffbb800bad6e58, CR3: 0x000000002bbc601d, CR4: 0x00000000001606e0

RAX: 0xffffbb800bad6e50, RBX: 0x0000000000000042, RCX: 0xffffff80032bd040, RDX: 0x0000000000000042

RSP: 0xffffff8117da35f0, RBP: 0xffffff8117da3610, RSI: 0xffffff800bad4a50, RDI: 0xffffff80032bd040

R8:  0xffffff800baa0e08, R9:  0xffffff800ba263c0, R10: 0xffffff80032bcc20, R11: 0x0000000000000000

R12: 0x0000000040000800, R13: 0xffffff8016ebc140, R14: 0x000000000000013d, R15: 0xffffff800ba263c0

RFL: 0x0000000000010206, RIP: 0xffffff8002c87d82, CS:  0x0000000000000008, SS:  0x0000000000000010

Fault CR2: 0xffffbb800bad6e58, Error code: 0x0000000000000002, Fault CPU: 0x2

 

 

Backtrace (CPU 2), Frame : Return Address

0xffffff8117da3290 : 0xffffff8002c1d626

0xffffff8117da3300 : 0xffffff8002cb7e75

0xffffff8117da34d0 : 0xffffff8002ccd3bd

0xffffff8117da34f0 : 0xffffff8002c87d82

0xffffff8117da3610 : 0xffffff8002c88795

0xffffff8117da3640 : 0xffffff8002c62892

0xffffff8117da37d0 : 0xffffff8002cb7a79

0xffffff8117da39a0 : 0xffffff8002ccd3bd

0xffffff8117da39c0 : 0xffffff8002cb1c69

0xffffff8117da3b40 : 0xffffff8002cb030b

0xffffff8117da3b90 : 0xffffff8002f6807e

0xffffff8117da3bd0 : 0xffffff8002ce7771

0xffffff8117da3c30 : 0xffffff8002d272aa

0xffffff8117da3d20 : 0xffffff8002ef95df

0xffffff8117da3db0 : 0xffffff8002d10c0d

0xffffff8117da3e00 : 0xffffff8002d06d59

0xffffff8117da3e50 : 0xffffff8002f7589e

0xffffff8117da3ef0 : 0xffffff8002f75a30

0xffffff8117da3f50 : 0xffffff8002fe060a

0xffffff8117da3fb0 : 0xffffff8002ccdc03

 

 

BSD process name corresponding to current thread: update_dyld_shar

 

 

Mac OS version:

12C3103

 

 

Kernel version:

Darwin Kernel Version 12.2.1: Thu Oct 18 12:13:47 PDT 2012; root:xnu-2050.20.9~1/RELEASE_X86_64

Kernel UUID: 3F93B852-872F-3DF0-BCF8-46D48024C422

Kernel slide:     0x0000000002a00000

Kernel text base: 0xffffff8002c00000

System model name: iMac13,1 (Mac-00BE6ED71E35EB86)

 

 

System uptime in nanoseconds: 2236835002866

last loaded kext at 1079525792210: com.apple.nke.l2tp          1.8 (addr 0xffffff7f84fa3000, size 32768)

last unloaded kext at 370473197830: com.apple.filesystems.msdosfs          1.8 (addr 0xffffff7f84f89000, size 57344)

loaded kexts:

com.apple.nke.l2tp          1.8

com.apple.driver.AppleBluetoothMultitouch          75.19

com.apple.driver.AppleHWSensor          1.9.5d0

com.apple.iokit.IOBluetoothSerialManager          4.1.2f9

com.apple.filesystems.autofs          3.0

com.apple.driver.AudioAUUC          1.60

com.apple.driver.AppleMikeyHIDDriver          122

com.apple.driver.X86PlatformShim          1.0.0

com.apple.driver.AGPM          100.12.81

com.apple.driver.ApplePlatformEnabler          2.0.6d1

com.apple.driver.AppleHDA          2.3.5fc12

com.apple.driver.AppleMikeyDriver          2.3.5fc12

com.apple.iokit.BroadcomBluetoothHCIControllerUSBTransport          4.1.2f9

com.apple.driver.AppleUpstreamUserClient          3.5.10

com.apple.driver.AppleMCCSControl          1.1.11

com.apple.driver.AppleIntelHD4000Graphics          8.0.6

com.apple.GeForce          8.0.6

com.apple.iokit.IOUserEthernet          1.0.0d1

com.apple.Dont_Steal_Mac_OS_X          7.0.0

com.apple.driver.ApplePolicyControl          3.2.13

com.apple.driver.AppleSMCLMU          2.0.3d0

com.apple.driver.AppleLPC          1.6.0

com.apple.driver.AppleIntelFramebufferCapri          8.0.6

com.apple.AppleFSCompression.AppleFSCompressionTypeDataless          1.0.0d1

com.apple.AppleFSCompression.AppleFSCompressionTypeZlib          1.0.0d1

com.apple.BootCache          34

com.apple.driver.XsanFilter          404

com.apple.iokit.IOAHCIBlockStorage          2.3.1

com.apple.iokit.AppleBCM5701Ethernet          3.5.0b9

com.apple.driver.AppleUSBHub          5.5.0

com.apple.driver.AppleSDXC          1.4.0

com.apple.driver.AirPort.Brcm4331          612.20.15

com.apple.driver.AppleAHCIPort          2.5.1

com.apple.driver.AppleUSBXHCI          1.5.1

com.apple.driver.AppleUSBEHCI          5.5.0

com.apple.driver.AppleEFINVRAM          1.7

com.apple.driver.AppleACPIButtons          1.7

com.apple.driver.AppleRTC          1.5

com.apple.driver.AppleHPET          1.8

com.apple.driver.AppleSMBIOS          1.9

com.apple.driver.AppleACPIEC          1.7

com.apple.driver.AppleAPIC          1.6

com.apple.driver.AppleIntelCPUPowerManagementClient          196.0.0

com.apple.nke.applicationfirewall          4.0.39

com.apple.security.quarantine          2

com.apple.driver.AppleIntelCPUPowerManagement          196.0.0

com.apple.nke.ppp          1.8

com.apple.driver.AppleBluetoothHIDKeyboard          170.2

com.apple.driver.AppleHIDKeyboard          170.2

com.apple.driver.IOBluetoothHIDDriver          4.1.2f9

com.apple.driver.AppleMultitouchDriver          235.29

com.apple.iokit.IOSerialFamily          10.0.6

com.apple.iokit.IOSCSIArchitectureModelFamily          3.5.5

com.apple.kext.triggers          1.0

com.apple.driver.DspFuncLib          2.3.5fc12

com.apple.iokit.IOAudioFamily          1.8.9fc11

com.apple.kext.OSvKernDSPLib          1.6

com.apple.iokit.AppleBluetoothHCIControllerUSBTransport          4.1.2f9

com.apple.nvidia.nvGK100hal          8.0.6

com.apple.NVDAResman          8.0.6

com.apple.driver.AppleSMBusController          1.0.11d0

com.apple.iokit.IOSurface          86.0.3

com.apple.iokit.IOBluetoothFamily          4.1.2f9

com.apple.driver.AppleGraphicsControl          3.2.13

com.apple.driver.AppleHDAController          2.3.5fc12

com.apple.iokit.IOHDAFamily          2.3.5fc12

com.apple.iokit.IONDRVSupport          2.3.6

com.apple.driver.AppleThunderboltEDMSink          1.1.8

com.apple.driver.AppleThunderboltEDMSource          1.1.8

com.apple.driver.AppleSMBusPCI          1.0.11d0

com.apple.driver.X86PlatformPlugin          1.0.0

com.apple.driver.AppleSMC          3.1.4d2

com.apple.driver.IOPlatformPluginFamily          5.3.0d47

com.apple.iokit.IOGraphicsFamily          2.3.6

com.apple.driver.AppleThunderboltDPOutAdapter          1.8.9

com.apple.driver.AppleThunderboltDPInAdapter          1.8.9

com.apple.driver.AppleThunderboltDPAdapterFamily          1.8.9

com.apple.driver.AppleThunderboltPCIDownAdapter          1.2.6

com.apple.driver.AppleUSBMergeNub          5.5.0

com.apple.driver.AppleUSBComposite          5.2.5

com.apple.driver.AppleThunderboltNHI          1.6.3

com.apple.iokit.IOThunderboltFamily          2.1.8

com.apple.iokit.IOEthernetAVBController          1.0.2b1

com.apple.iokit.IOUSBUserClient          5.5.0

com.apple.iokit.IO80211Family          510.4

com.apple.iokit.IONetworkingFamily          3.0

com.apple.iokit.IOAHCIFamily          2.3.1

com.apple.iokit.IOUSBFamily          5.5.0

com.apple.driver.AppleEFIRuntime          1.7

com.apple.iokit.IOHIDFamily          1.8.1

com.apple.iokit.IOSMBusFamily          1.1

com.apple.security.sandbox          220

com.apple.kext.AppleMatch          1.0.0d1

com.apple.security.TMSafetyNet          7

com.apple.driver.DiskImages          344

com.apple.iokit.IOStorageFamily          1.8

com.apple.driver.AppleKeyStore          28.21

com.apple.driver.AppleACPIPlatform          1.7

com.apple.iokit.IOPCIFamily          2.7.3

com.apple.iokit.IOACPIFamily          1.4

com.apple.kec.corecrypto          1.0

Model: iMac13,1, BootROM IM131.010A.B05, 4 processors, Intel Core i5, 2.9 GHz, 8 GB, SMC 2.9f5

Graphics: NVIDIA GeForce GT 650M, NVIDIA GeForce GT 650M, PCIe, 512 MB

Memory Module: BANK 0/DIMM0, 4 GB, DDR3, 1600 MHz, 0x80AD, 0x484D54333531533643465238432D50422020

Memory Module: BANK 1/DIMM0, 4 GB, DDR3, 1600 MHz, 0x80AD, 0x484D54333531533643465238432D50422020

AirPort: spairport_wireless_card_type_airport_extreme (0x14E4, 0xF4), Broadcom BCM43xx 1.0 (5.106.98.100.15)

Bluetooth: Version 4.1.2f9 11046, 2 service, 18 devices, 1 incoming serial ports

Network Service: Wi-Fi, AirPort, en1

Serial ATA Device: APPLE HDD HTS541010A9E662, 1 TB

USB Device: hub_device, 0x8087  (Intel Corporation), 0x0024, 0x1d100000 / 2

USB Device: hub_device, 0x0424  (SMSC), 0x2412, 0x1d180000 / 3

USB Device: BRCM20702 Hub, 0x0a5c  (Broadcom Corp.), 0x4500, 0x1d181000 / 4

USB Device: Bluetooth USB Host Controller, apple_vendor_id, 0x828b, 0x1d181300 / 6

USB Device: hub_device, 0x8087  (Intel Corporation), 0x0024, 0x1a100000 / 2

USB Device: FaceTime HD Camera (Built-in), apple_vendor_id, 0x8511, 0x1a110000 / 3

iMac, OS X Mountain Lion (10.8.4), totally fed up!
  • Old Toad Level 10 Level 10 (113,315 points)
    Currently Being Moderated
    Nov 6, 2013 12:28 PM (in response to randrew5)

    Boot into the Recovery volume (boot with the Command + R keys held down) and run Disk Utility to repair the disk and the disk permissions.  Rebot and check to see if there's been any improvement.

     

    If not you can boot again into the Recovery volume and reiinstall the system.

     

    OT

  • Old Toad Level 10 Level 10 (113,315 points)
    Currently Being Moderated
    Nov 17, 2013 8:29 AM (in response to randrew5)

    Did you purchase the iMac new from Apple?  If so it's still under warranty and you are entitled to 90 days of free telephone support.

     

    The following is from this Apple website: Apple - Support - AppleCare - Mac and Apple Display

     

    Every Mac and Apple display comes with a one-year limited warranty and up to 90 days of complimentary telephone technical support.

     

    OT

  • Old Toad Level 10 Level 10 (113,315 points)
    Currently Being Moderated
    Nov 17, 2013 9:50 AM (in response to randrew5)

    They must have had that item on the shelf for a long time before being sold.  Either take the item into an Apple store with the receipt to see what they can do for you or take it back to the department store and return it telling them it's defective. (after cleaning off the drive of all information)

     

    Selling your old Mac? Prepare it first | MacFixIt - CNET Reviews

     

    What to do before selling or giving away your Mac

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