1 Reply Latest reply: Dec 28, 2013 7:30 AM by pedro d
dave12041975 Level 1 Level 1 (0 points)

when i use the touch screen i dont get what im asking for as if i touch music i get videos and cant scroll to settings and have an annoying voice  telling me wht tune is next on my i pod any chance i can remove this


iPod nano, iOS 6.0.2
  • 1.
    pedro d Community Specialists Community Specialists (1,805 points)

    Hello there, Dave.

     

    The following Knowledge Base article offers up some good basics to try for resolving your issue:

     

    iPod nano (6th generation): Hardware troubleshooting

    http://support.apple.com/kb/ts3474

     

    Particularly:

    Touch screen is not accepting input:

    • Clean the screen with a microfiber polishing cloth.
    • Do not wear gloves while using the touchscreen. Do not use the touchscreen with wet hands or immediately after applying hand lotion. Moisture affects touchscreen behavior in the same manner as it affects a trackpad.
    • If you have a protective plastic sheet or film on the touchscreen, try removing it, because it may be preventing the touchscreen from working properly.
    • The current application may be unresponsive; try resetting iPod by pressing and holding the Sleep/Wake button and the Volume Down buttons simultaneously for a least eight seconds, until the Apple logo appears.
    • Sync with iTunes and restore the iPod.

    Thanks for reaching out to Apple Support Communities.

     

    Cheers,

    Pedro.