TS1394: Troubleshooting Mac OS X installation and software updates (Mac OS X v10.6 and earlier)
Learn about Troubleshooting Mac OS X installation and software updates (Mac OS X v10.6 and earlier)
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Dec 25, 2013 8:10 PM in response to madrichby Smitty3418,I did look at that question before trying this forum. I have the proper processor, I have enough memory, and the point is that I cannot even get the installation CD to stay in the drive long enough to show up to use. It will not show up to be able to install, whirring around for about 20 seconds and then ejecting on its own.
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Dec 25, 2013 8:24 PM in response to Smitty3418by madrich,It sounds like a hardware problem. Does CD drive read other disks? Are there scratches on the CD, or does it need cleaning?
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Dec 25, 2013 9:04 PM in response to madrichby Smitty3418,Reads others fine. No scratches. Brand new disk, just out of the package bought from
Apple. -
Dec 25, 2013 9:15 PM in response to Smitty3418by madrich,I know that you are very frustrated. Maybe the disk is a faulty cut. Here is what I would do I would take the disk and your computer to an Apple Genius in the store. They are very understanding and customer focused. As a courtesy the Genius can install Snow Leopard for you and you can send the defective disk back for another.
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Dec 25, 2013 10:01 PM in response to madrichby Smitty3418,There is not an apple store near me. Guess I will have to call tech support tomorrow morning.
Thank you for your help in the meantime
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Dec 26, 2013 5:16 AM in response to Smitty3418by OGELTHORPE,Even though the DVD drive reads other disks, I suggest that you try a lens cleaning.
Use a DVD lens cleaning disk, shoot some compressed air into the slot, or wrap a fine microfiber cloth (eyeglasses cleaning cloth) around a business card and gently insert it inside the slot.
Perhaps this will make a difference.
Ciao.
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Dec 28, 2013 8:58 AM in response to Smitty3418by madrich,Just curious if you achieved a resolution to your problem.
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Dec 28, 2013 11:12 AM in response to madrichby vinayak1,Yes please let us know if someone could find some resolution