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HT4009: iTunes Store: About In-App Purchases

Learn about iTunes Store: About In-App Purchases

HT4009 good morning

84 Views 1 Reply Latest reply: Dec 28, 2013 9:57 AM by King_Penguin RSS
hoeffel04 Calculating status...
Currently Being Moderated
Dec 28, 2013 5:36 AM

My son redeemed $ 4.99 for an App (game) but I got an e-mail recipt for that PLUS an additional 16.99!! what is this? we didn't buy that.

iPad
  • King_Penguin Level 10 Level 10 (92,525 points)
    Currently Being Moderated
    Dec 28, 2013 9:57 AM (in response to hoeffel04)

    We are fellow users here on these forums, we won't know what it's for. Did your son make an in-app purchase in the app and/or did you have any auto-renewing subscriptions that were due ?

     

    You can view the purchase history on your computer's iTunes : log into your account on your computer's iTunes via the Store > View Account menu option, you should then see a Purchase History section with a 'see all' link to the right of it. Click on that and you should then see a list of your purchases

     

    If neither you nor your son (nor anybody else who has access to your acocunt) made the purchase then try the 'report a problem' page to contact iTunes Support : http://reportaproblem.apple.com

     

    If the 'report a problem' link doesn't work then you can try contacting iTunes support via this page : http://www.apple.com/support/itunes/contact/- click on Contact iTunes Store Support on the right-hand side of the page, then Purchases, Billing & Redemption

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