jesusfromswe

Q: Finder quit unexpectedly (Help!)

After an usual crash I had with Logic Pro X and after I rebooted my mac I got this error: Finder Quit Unexpectedly. No matter how many time I click "Reopen" or "Ok" it keep crashing every second.

I have seen tons of discussions on this. I have also tried using Disk Utility, Terminal and everything but can't find a solution for my problem. I even tried using Time Machine to do a Back Up but it doesn't work...

Hope you can help me!

MacBook Pro with Retina display, OS X Mavericks (10.9.1), Finder Crashes.

Posted on Dec 27, 2013 4:26 AM

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Q: Finder quit unexpectedly (Help!)

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  • by Linc Davis,

    Linc Davis Linc Davis Dec 28, 2013 7:55 AM in response to jesusfromswe
    Level 10 (207,926 points)
    Applications
    Dec 28, 2013 7:55 AM in response to jesusfromswe

    Just try to start in safe mode.

  • by jesusfromswe,

    jesusfromswe jesusfromswe Dec 28, 2013 9:48 AM in response to Linc Davis
    Level 1 (0 points)
    Dec 28, 2013 9:48 AM in response to Linc Davis

    Ok. I did so but the problem is still there...Can't access Finder and in the Console it says it's still crashing. Plus when I click under the logs Console crashes... And now on Normal Mode it's really slow..

  • by Linc Davis,

    Linc Davis Linc Davis Dec 28, 2013 10:29 AM in response to jesusfromswe
    Level 10 (207,926 points)
    Applications
    Dec 28, 2013 10:29 AM in response to jesusfromswe

    Back up all data. You need to delete one or more files without being able to use the Finder. Please follow these instructions only if you understand them. If in doubt, STOP and get help from someone with more experience.

     

    Unmount all mounted volumes except the startup volume. If the Finder isn't working, you can do this in the Disk Utility application, which you can launch either from LaunchPad or from the Spotlight menu (see below.) You may have to quit other applications to get the volumes to unmount.

      

    Step 1

     

    Triple-click anywhere in the line below on this page to select it:  

    rm -i Desktop/.DS_Store

       

    Copy the selected text to the Clipboard by pressing the key combination command-C.

     

    Launch the Terminal application in either of the following ways:

     

    ☞ Enter the first few letters of its name into a Spotlight search. Select it in the results (it should be at the top.)

     

    ☞ Open LaunchPad. Click Utilities, then Terminal in the icon grid.

     

    Paste into the Terminal window (command-V). A new line should appear in the Terminal window below what you entered, with exactly the following text: 

    remove Desktop/.DS_Store?

     

    If that's what you see, press the Y key and then return to confirm. Press the N key and then return if you get any other response, or just close the Terminal window.

     

    Step 2

     

    If there's no improvement after Step 1, enter the following command in the same way (copy and paste):

    rm -i L*/Pre*/{.Gl,com.apple.{rec,sid}}*.plist

     

    You'll be prompted to confirm that you want to remove each of the following files:  

     

    • Library/Preferences/.GlobalPreferences.plist
    • Library/Preferences/com.apple.recentitems.plist
    • Library/Preferences/com.apple.sidebarlists.plist

     

    Confirm each deletion by pressing the Y key and then return. If you're prompted to delete any other file, close the Terminal window. Don't delete any file other than the three listed above.

     

    Your lists of recent items under the Apple menu will be lost, and you'll need to recreate your settings for the sidebars of Finder windows and open/save dialogs, among others. If the crashes don't stop, post your results.

  • by jesusfromswe,

    jesusfromswe jesusfromswe Dec 28, 2013 10:44 AM in response to Linc Davis
    Level 1 (0 points)
    Dec 28, 2013 10:44 AM in response to Linc Davis

    This is what I get from Terminal:

    Last login: Sat Dec 28 19:38:46 on ttys000

    Anonyms-MacBook-Pro:~ Anonymous$ rm -i Desktop/.DS_Store

    rm: Desktop/.DS_Store: No such file or directory

    Anonyms-MacBook-Pro:~ Anonymous$ rm -i L*/Pre*/{.Gl,com.apple.{rec,sid}}*.plist

    rm: L*/Pre*/.Gl*.plist: No such file or directory

    rm: L*/Pre*/com.apple.rec*.plist: No such file or directory

    rm: L*/Pre*/com.apple.sid*.plist: No such file or directory

    Anonyms-MacBook-Pro:~ Anonymous$

  • by Linc Davis,

    Linc Davis Linc Davis Dec 28, 2013 11:31 AM in response to jesusfromswe
    Level 10 (207,926 points)
    Applications
    Dec 28, 2013 11:31 AM in response to jesusfromswe

    This procedure is a diagnostic test. It makes no changes to your data.

    Please enter the following command in the same way as before:

    ls -@Oaen ~/L*/Preferences | pbcopy

      

    The output of the command will be automatically copied to the Clipboard. If the command produced no output, the Clipboard will be empty. Paste into a reply to this message.

  • by jesusfromswe,

    jesusfromswe jesusfromswe Dec 28, 2013 11:40 AM in response to Linc Davis
    Level 1 (0 points)
    Dec 28, 2013 11:40 AM in response to Linc Davis

    total 2416

    drwxr-xr-x+ 178 501  20  -            6052 Dec 28 20:39 .

    0: ABCDEFAB-CDEF-ABCD-EFAB-CDEF0000000C deny delete

    drwx------@  51 501  20  hidden       1734 Dec 18 17:58 ..

              com.apple.FinderInfo              32

    0: ABCDEFAB-CDEF-ABCD-EFAB-CDEF0000000C deny delete

    -rw-rw-rw-    1 501  20  -             333 Dec 26 14:55 .SystemDB

    drwx------   40 501  20  -            1360 Dec 28 19:39 ByHost

    drwxr-xr-x    3 501  20  -             102 Aug 12 21:20 Macromedia

    -rw-------    1 501  20  -            3075 Dec 26 16:46 MobileMeAccounts.plist

    -rw-r--r--@   1 501  20  -           12138 Dec 28 18:52 QuickTime Preferences

              com.apple.quarantine              31

    -rw-------    1 501  20  -             158 Sep 14 13:02 UserEventAgent.plist

    -rw-------    1 501  20  -            4066 Dec  3 17:38 com.apple.ActivityMonitor.plist

    -rw-------    1 501  20  -             796 Dec 28 16:12 com.apple.AddressBook.plist

    -rw-------    1 501  20  -             778 Sep 14 14:32 com.apple.AppleMultitouchTrackpad.plist

    -rw-------    1 501  20  -            1018 Aug 20 23:03 com.apple.Automator.plist

    -rw-------    1 501  20  -             119 Oct 24 19:50 com.apple.BezelServices.plist

    -rw-------    1 501  20  -             119 Oct 24 12:01 com.apple.CalendarAgent.plist

    -rw-------    1 501  20  -             110 Dec 11 00:00 com.apple.CharacterPicker.plist

    -rw-------    1 501  20  -            1573 Aug 13 01:16 com.apple.Chess.SandboxedPersistentURLs.LSSharedFileList.plist

    -rw-------    1 501  20  -             628 Dec 28 18:33 com.apple.Console.plist

    -rw-------    1 501  20  -             104 Aug 23 18:41 com.apple.CoreGraphics.plist

    -rw-------    1 501  20  -            1400 Aug 20 23:03 com.apple.DVDPlayer.plist

    -rw-------    1 501  20  -             186 Dec 28 19:38 com.apple.DiskUtility.plist

    -rw-------    1 501  20  -             189 Dec  5 22:26 com.apple.FaceTime.plist

    -rw-------    1 501  20  -             469 Nov 22 01:59 com.apple.GEO.plist

    -rw-------    1 501  20  -             413 Dec 27 22:16 com.apple.HIToolbox.plist

    -rw-------    1 501  20  -             274 Oct 24 19:51 com.apple.InputMethodKit.UserDictionary.plist

    -rw-r--r--@   1 501  20  -           28672 Dec 26 16:03 com.apple.LaunchServices.QuarantineEventsV2

              com.apple.quarantine              21

    -rw-------    1 501  20  -             424 Aug 12 19:22 com.apple.LaunchServices.plist

    -rw-------    1 501  20  -              67 Nov 24 16:06 com.apple.MobileDeviceCrashCopy.plist

    -rw-------    1 501  20  -              68 Aug 12 19:24 com.apple.NotesMigratorService.plist

    -rw-------    1 501  20  -             119 Aug 12 21:11 com.apple.PTPCamera.plist

    -rw-------    1 501  20  -             465 Dec 26 17:40 com.apple.PhotoBooth.plist

    -rw-------    1 501  20  -            7914 Dec 24 18:27 com.apple.Preview.LSSharedFileList.plist

    -rw-------    1 501  20  -             118 Oct  5 18:43 com.apple.Preview.SandboxedPersistentURLs.LSSharedFileList.plist

    -rw-------    1 501  20  -             201 Dec 28 19:45 com.apple.ProblemReporter.plist

    -rw-------    1 501  20  -              73 Aug 12 20:55 com.apple.PubSubAgent.plist

    -rw-------    1 501  20  -              92 Dec 28 18:30 com.apple.QuickLookDaemon.plist

    -rw-------    1 501  20  -            3349 Dec 23 19:07 com.apple.QuickTimePlayerX.LSSharedFileList.plist

    -rw-------    1 501  20  -             118 Oct 23 20:11 com.apple.QuickTimePlayerX.SandboxedPersistentURLs.LSSharedFileList.plist

    -rw-------    1 501  20  -            3678 Dec 28 20:29 com.apple.Safari.plist

    -rw-------    1 501  20  -               0 Oct 25 16:52 com.apple.Safari.plist.GRgdgTH

    -rw-------    1 501  20  -           11659 Dec 19 22:37 com.apple.ServicesMenu.Services.plist

    -rw-------    1 501  20  -             434 Oct 24 20:42 com.apple.SetupAssistant.plist

    -rw-------    1 501  20  -             115 Aug 13 01:03 com.apple.SystemProfiler.plist

    -rw-------    1 501  20  -              97 Dec 26 18:49 com.apple.TMHelperAgent.plist

    -rw-------    1 501  20  -           15437 Dec 28 19:41 com.apple.Terminal.plist

    -rw-------    1 501  20  -               0 Dec 28 20:39 com.apple.Terminal.plist.4XtFJHH

    -rw-------    1 501  20  -            2369 Dec 14 22:09 com.apple.TextEdit.LSSharedFileList.plist

    -rw-------    1 501  20  -            1385 Sep 22 15:37 com.apple.TextEdit.SandboxedPersistentURLs.LSSharedFileList.plist

    -rw-------    1 501  20  -              83 Oct 24 19:44 com.apple.UserAccountUpdater.plist

    -rw-------    1 501  20  -             447 Dec 18 12:51 com.apple.accountsd.plist

    -rw-------    1 501  20  -            1291 Dec 26 22:08 com.apple.appstore.plist

    -rw-------    1 501  20  -             182 Sep 10 00:03 com.apple.archiveutility.plist

    -rw-------    1 501  20  -             249 Sep 14 16:52 com.apple.audio.AudioMIDISetup.plist

    -rw-------    1 501  20  -             336 Nov 24 00:09 com.apple.bookstoreagent.plist

    -rw-------    1 501  20  -             187 Aug 14 22:33 com.apple.conference.plist

    -rw-------    1 501  20  -              83 Sep 10 00:02 com.apple.coreservices.uiagent.plist

    -rw-------    1 501  20  -             112 Aug 13 00:47 com.apple.dashboard.client.plist

    -rw-------    1 501  20  -             869 Dec  1 23:33 com.apple.dashboard.plist

    -rw-------    1 501  20  -              61 Aug 12 19:11 com.apple.desktop.plist

    -rw-------    1 501  20  -            1024 Aug 12 21:19 com.apple.diskimages.fsck

    -rw-------    1 501  20  -              66 Oct 23 14:01 com.apple.dock.extra.plist

    -rw-------    1 501  20  -            6708 Dec 27 15:36 com.apple.dock.plist

    -rw-------    1 501  20  -             345 Oct 24 19:50 com.apple.driver.AppleBluetoothMultitouch.mouse.plist

    -rw-------    1 501  20  -             778 Dec 28 18:51 com.apple.driver.AppleBluetoothMultitouch.trackpad.plist

    -rw-------    1 501  20  -             199 Aug 12 19:11 com.apple.driver.AppleHIDMouse.plist

    -rw-------    1 501  20  -            6472 Dec 28 18:38 com.apple.facetime.bag.plist

    -rw-------    1 501  20  -               0 Nov 16 20:10 com.apple.finder.plist.1VaRK6g

    -rw-------    1 501  20  -               0 Oct 24 00:52 com.apple.finder.plist.nY97FFt

    -rw-------    1 501  20  -             182 Dec 26 16:32 com.apple.frameworks.diskimages.diuiagent.plist

    -rw-------    1 501  20  -            1035 Dec 28 18:53 com.apple.gamed.plist

    -rw-------    1 501  20  -            1254 Dec  9 14:00 com.apple.garageband.LSSharedFileList.plist

    -rw-r--r--    1 501  20  -           12543 Nov 11 01:48 com.apple.garageband.cs

    -rw-------    1 501  20  -          115252 Dec 20 20:46 com.apple.garageband.plist

    -rw-------    1 501  20  -             248 Nov 23 12:58 com.apple.help.plist

    -rw-------    1 501  20  -              80 Nov 22 23:10 com.apple.helpd.plist

    -rw-------    1 501  20  -             204 Aug 12 22:27 com.apple.helpviewer.plist

    -rw-------    1 501  20  -             955 Oct 25 10:44 com.apple.iApps.plist

    -rw-------    1 501  20  -            1831 Dec 28 18:51 com.apple.iCal.plist

    -rw-------    1 501  20  -              96 Aug 12 19:11 com.apple.iChat.AIM.plist

    -rw-------    1 501  20  -             646 Dec 11 00:01 com.apple.iChat.Jabber.plist

    -rw-------    1 501  20  -             118 Aug 12 19:20 com.apple.iChat.LSSharedFileList.plist

    -rw-------    1 501  20  -             190 Aug 12 19:19 com.apple.iChat.StatusMessages.plist

    -rw-------    1 501  20  -              96 Aug 12 19:11 com.apple.iChat.Yahoo.plist

    -rw-------    1 501  20  -            4097 Dec 26 15:07 com.apple.iChat.plist

    -rw-------    1 501  20  -           21561 Dec 28 18:52 com.apple.iLifeAssetManagement.crash.plist

    -rw-------    1 501  20  -               0 Nov 16 20:10 com.apple.iLifeAssetManagement.crash.plist.H4UhNRP

    -rw-------    1 501  20  -               0 Oct 24 00:52 com.apple.iLifeAssetManagement.crash.plist.x8lICTb

    -rw-------    1 501  20  -             211 Nov 30 19:33 com.apple.iLifePhotoStream.importstatus.plist

    -rw-------    1 501  20  -             514 Aug 12 19:11 com.apple.iLifePhotoStream.plist

    -rw-------    1 501  20  -            1580 Dec 22 16:38 com.apple.iMovieApp.LSSharedFileList.plist

    -rw-------    1 501  20  -             118 Aug 12 21:02 com.apple.iPhoto.LSSharedFileList.plist

    -rw-------    1 501  20  -           16711 Dec 22 15:48 com.apple.iPhoto.plist

    -rw-------    1 501  20  -             442 Dec 23 10:01 com.apple.iPod.plist

    -rw-------    1 501  20  -           14702 Aug 12 19:30 com.apple.iTunes.eq.plist

    -rw-------    1 501  20  -          140642 Dec 28 19:37 com.apple.iTunes.plist

    -rw-------    1 501  20  -               0 Dec  9 22:57 com.apple.iTunes.plist.n4SU5OM

    -rw-------    1 501  20  -              61 Aug 20 11:25 com.apple.iTunesHelper.plist

    -rw-------    1 501  20  -               0 Oct 29 18:30 com.apple.ibooks.plist

    -rw-------    1 501  20  -            2887 Dec 21 12:25 com.apple.icbaccountsd.plist

    -rw-------    1 501  20  -              74 Oct 24 19:44 com.apple.identityservicesd.plist

    -rw-------    1 501  20  -             723 Oct 24 20:42 com.apple.ids.service.com.apple.ess.plist

    -rw-------    1 501  20  -             711 Dec 11 00:00 com.apple.ids.service.com.apple.madrid.plist

    -rw-------    1 501  20  -             734 Oct 25 16:55 com.apple.ids.service.com.apple.private.alloy.maps.plist

    -rw-------    1 501  20  -              72 Aug 12 19:19 com.apple.imagent.plist

    -rw-------    1 501  20  -            1808 Dec 28 18:38 com.apple.imessage.bag.plist

    -rw-------    1 501  20  -             640 Aug 12 19:11 com.apple.imservice.FaceTime.plist

    -rw-------    1 501  20  -             657 Oct 24 11:59 com.apple.imservice.iMessage.plist

    -rw-------    1 501  20  -             124 Oct 24 19:44 com.apple.imservice.ids.FaceTime.plist

    -rw-------    1 501  20  -             164 Dec 28 18:38 com.apple.imservice.ids.iMessage.plist

    -rw-------    1 501  20  -             586 Dec 27 12:11 com.apple.internetaccounts.plist

    -rw-------    1 501  20  -             471 Aug 12 22:23 com.apple.internetconfigpriv.plist

    -rw-r--r--    1 501  20  -           14076 Dec 26 17:52 com.apple.logic.pro.cs

    -rw-------    1 501  20  -            6474 Dec 24 17:11 com.apple.logic10.LSSharedFileList.plist

    -rw-------    1 501  20  -          116645 Dec 26 17:50 com.apple.logic10.plist

    -rw-------    1 501  20  -               0 Nov 26 14:43 com.apple.logic10.plist.cpZMKLH

    -rw-------    1 501  20  -            1582 Dec 27 12:27 com.apple.loginitems.plist

    -rw-------    1 501  20  -              99 Dec 28 18:49 com.apple.loginwindow.plist

    -rw-------    1 501  20  -             131 Oct 24 20:45 com.apple.mail-shared.plist

    -rw-------    1 501  20  -              61 Aug 26 20:21 com.apple.menuextra.battery.plist

    -rw-------    1 501  20  -             109 Dec 26 19:00 com.apple.menuextra.clock.plist

    -rw-------    1 501  20  -            2330 Dec 18 15:52 com.apple.mmcs.plist

    -rw-------    1 501  20  -              62 Oct 24 18:01 com.apple.mobile.iTunes.store.plist

    -rw-------    1 501  20  -              81 Dec 26 22:35 com.apple.notificationcenterui.plist

    -rw-------    1 501  20  -             133 Sep 22 12:22 com.apple.print.PrinterProxy.plist

    -rw-------    1 501  20  -            2351 Sep 22 15:41 com.apple.print.custompresets.forprinter.Canon_MP230_series.plist

    -rw-------    1 501  20  -             103 Sep 22 12:20 com.apple.print.makequeuesagent.plist

    -rw-------    1 501  20  -             138 Dec 10 16:41 com.apple.quicklookconfig.plist

    -rw-r--r--@   1 501  20  -           12401 Dec 28 18:52 com.apple.quicktime.plugin.preferences.plist

              com.apple.quarantine              31

    -rw-------    1 501  20  compressed    326 Aug 12 19:14 com.apple.scheduler.plist

    -rw-------    1 501  20  -              94 Aug 23 18:42 com.apple.screensaver.plist

    -rw-r--r--    1 501  20  -             508 Dec 26 16:41 com.apple.security.KCN.plist

    -rw-r--r--    1 501  20  -             575 Dec 28 18:52 com.apple.security.cloudkeychainproxy3.keysToRegister.plist

    -rw-------    1 501  20  -             222 Sep 22 15:42 com.apple.security.pboxd.plist

    -rw-------    1 501  20  -             747 Dec 28 19:45 com.apple.spaces.plist

    -rw-------    1 501  20  -               0 Oct 24 00:52 com.apple.spaces.plist.L9um5UW

    -rw-------    1 501  20  -               0 Nov 16 20:10 com.apple.spaces.plist.o2Qa3h5

    -rw-------    1 501  20  -             162 Aug 13 01:16 com.apple.speech.recognition.AppleSpeechRecognition.prefs.plist

    -rw-------    1 501  20  -             101 Aug 13 01:15 com.apple.speech.recognition.feedback.prefs.plist

    -rw-------    1 501  20  -            5243 Dec 27 13:06 com.apple.spotlight.plist

    -rw-------    1 501  20  -            1139 Dec 28 18:52 com.apple.storeagent.plist

    -rw-------    1 501  20  -             457 Dec 28 12:48 com.apple.symbolichotkeys.plist

    -rw-------    1 501  20  -              42 Oct 23 18:17 com.apple.syncserver.plist

    -rw-------    1 501  20  -            1390 Dec 28 16:47 com.apple.systempreferences.plist

    -rw-------    1 501  20  -               0 Dec 27 13:01 com.apple.systempreferences.plist.1CgsmyA

    -rw-------    1 501  20  -             336 Sep 14 13:48 com.apple.systemsound.plist

    -rw-------    1 501  20  -             567 Dec 27 13:04 com.apple.systemuiserver.plist

    -rw-------    1 501  20  -             620 Dec 28 13:10 com.apple.ubd.plist

    -rw-------    1 501  20  -             479 Dec 28 18:51 com.apple.universalaccess.plist

    -rw-------    1 501  20  -              56 Oct 24 19:50 com.apple.wifi.keychain-format.plist

    -rw-------    1 501  20  -            1055 Dec 28 20:37 com.apple.xpc.activity.plist

    -rw-------    1 501  20  -              91 Sep 25 18:35 com.blizzard.Launcher.DriverInfo-wow_engb.plist

    -rw-rw-rw-    1 501  20  -             410 Oct  8 00:42 com.blizzard.World of Warcraft.prefs

    -rw-r--r--    1 501  20  -             264 Nov 25 23:55 com.blizzard.blizzarderror.plist

    -rw-------    1 501  20  -             116 Dec 26 22:53 com.blizzard.systemsurvey.plist

    -rw-------    1 501  20  -              74 Aug 13 00:51 com.blizzard.worldofwarcraft.plist

    -rw-------    1 501  20  -             129 Sep 14 17:40 com.line6.PODHDEdit.plist

    -rw-------    1 501  20  -             113 Sep 14 17:39 com.line6.podhd300edit.plist

    -rw-------    1 501  20  -             149 Oct 19 23:51 com.microsoft.autoupdate2.plist

    -rw-------    1 501  20  -            2879 Sep 14 14:30 com.native-instruments.Controller Editor.plist

    -rw-------    1 501  20  -             791 Aug 26 11:59 com.native-instruments.Guitar Rig 5.plist

    -rw-------    1 501  20  -             170 Sep 10 00:08 com.peternoriega.unrarx.plist

    -rw-------    1 501  20  -              71 Nov 14 00:24 com.solidstatenetworks.awkhost.plist

    -rw-------    1 501  20  -            1293 Dec 26 14:58 com.sonic-ladder.Riffstation.plist

    -rw-------    1 501  20  -              77 Aug 17 18:09 com.spotify.client.plist

    -rw-------    1 501  20  -             352 Dec 16 15:52 com.toontrack.ezmix2.plist

    -rw-------    1 501  20  -             117 Sep 30 23:23 com.toontrack.ezmixdemo.plist

    -rw-------    1 501  20  -             282 Dec 17 17:18 com.toontrack.superior.auezdrummer.plist

    -rw-------    1 501  20  -           45805 Dec 26 22:54 com.trolltech.plist

    -rw-------    1 501  20  -             119 Sep 22 12:23 jp.co.canon.ij.ica.scanner3.plist

    -rw-------    1 501  20  -             195 Dec 18 12:51 loginwindow.plist

    -rw-------    1 501  20  -             121 Aug 12 19:11 mbicloudsetup.plist

    -rw-------    1 501  20  -            1153 Dec  4 21:44 net.battle.Authenticator.prefs

    -rw-------    1 501  20  -              64 Aug 13 00:52 net.battle.Identity.prefs

    -rw-------    1 501  20  -              85 Aug 13 00:47 net.battle.client.plist

    -rw-------    1 501  20  -            1066 Dec 26 23:05 net.battle.plist

    -rw-------    1 501  20  -             128 Sep 22 12:21 org.cups.PrintingPrefs.plist

    -rw-------    1 501  20  -             190 Nov 26 12:39 unity.Blizzard Entertainment.Hearthstone.plist

    -rw-------    1 501  20  -              91 Aug 13 00:47 widget-com.apple.widget.calendar.plist

    -rw-------    1 501  20  -             359 Dec 27 12:23 widget-com.apple.widget.weather.plist

  • by Linc Davis,

    Linc Davis Linc Davis Dec 28, 2013 12:47 PM in response to jesusfromswe
    Level 10 (207,926 points)
    Applications
    Dec 28, 2013 12:47 PM in response to jesusfromswe

    The files have already been deleted, or they never existed. Log out, log back in, and test.

  • by jesusfromswe,

    jesusfromswe jesusfromswe Dec 28, 2013 1:17 PM in response to Linc Davis
    Level 1 (0 points)
    Dec 28, 2013 1:17 PM in response to Linc Davis

    No, after I restarted I get a long wait to load the desktop only to see a crash report again.. No icons only the dock loads.

  • by Linc Davis,Solvedanswer

    Linc Davis Linc Davis Dec 28, 2013 1:51 PM in response to jesusfromswe
    Level 10 (207,926 points)
    Applications
    Dec 28, 2013 1:51 PM in response to jesusfromswe

    If you don't already have a current backup, back up all data, then reinstall the OS. You don't need to erase the startup volume, and you won't need the backup unless something goes wrong. If the system was upgraded from an older version of OS X, you may need the Apple ID and password you used.

      

    There are ways to back up a computer that isn't fully functional. Ask if you need guidance.

      

    If you installed the Java runtime distributed by Apple and still need it, you'll have to reinstall it. The same goes for Xcode.

  • by jesusfromswe,

    jesusfromswe jesusfromswe Dec 28, 2013 2:10 PM in response to Linc Davis
    Level 1 (0 points)
    Dec 28, 2013 2:10 PM in response to Linc Davis

    Yes,I would like to back up my documents. But I can't use Time Machine for some reasons... Is there a way to back up the OSX on an hard drive and then reinstall from there because I don't know if my internet connection can handle an entire OS to download.

     

    Though wouldn't the backup be corrupted if I Back Up now?

  • by Linc Davis,Helpful

    Linc Davis Linc Davis Dec 28, 2013 2:26 PM in response to jesusfromswe
    Level 10 (207,926 points)
    Applications
    Dec 28, 2013 2:26 PM in response to jesusfromswe

    If you want to preserve the data on the startup drive, and it's not already backed up, you must try to back up now, before you do anything else. It may or may not be possible. If you don't care about the data, you can skip this step.

    There are several ways to back up a Mac that is not fully functional. You need an external hard drive to hold the backup data.

    1. Boot from the Recovery partition or from a local Time Machine backup volume (option key at startup.) Launch Disk Utility and follow the instructions in this support article, under “Instructions for backing up to an external hard disk via Disk Utility.”

    2. If you have access to a working Mac, and both it and the non-working Mac have FireWire or Thunderbolt ports, boot the non-working Mac in target disk mode. Use the working Mac to copy the data to another drive. This technique won't work with USB, Ethernet, Wi-Fi, or Bluetooth.

    3. If the internal drive of the non-working Mac is user-replaceable, remove it and mount it in an external enclosure or drive dock. Use another Mac to copy the data.

  • by jesusfromswe,

    jesusfromswe jesusfromswe Dec 28, 2013 3:40 PM in response to Linc Davis
    Level 1 (0 points)
    Dec 28, 2013 3:40 PM in response to Linc Davis

    Hi, I read that article and followed the instructions on how to Back Up with Disk Utility by clicking on New Image...

    The only problem is that in the middle of the process the Mac shuts down automatically even being plugged and charged...

  • by Linc Davis,

    Linc Davis Linc Davis Dec 28, 2013 4:03 PM in response to jesusfromswe
    Level 10 (207,926 points)
    Applications
    Dec 28, 2013 4:03 PM in response to jesusfromswe

    Your problem can't be solved by question-and-answer means. The internal drive or some other hardware component is malfunctioning. I suggest you make a "Genius" appointment at an Apple Store, if that's feasible for you.

  • by jesusfromswe,

    jesusfromswe jesusfromswe Dec 28, 2013 4:53 PM in response to Linc Davis
    Level 1 (0 points)
    Dec 28, 2013 4:53 PM in response to Linc Davis

    After a second try I was able to create a backup image on my External Hard Drive. Tomorrow possibly I will try to Reinstall OSX and see what happens.

  • by jesusfromswe,

    jesusfromswe jesusfromswe Dec 29, 2013 4:46 AM in response to Linc Davis
    Level 1 (0 points)
    Dec 29, 2013 4:46 AM in response to Linc Davis

    I could finally be able to Reinstall OSX from Internet and now Finder works again! Thanks for your help

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