Q: Purchased and Downloaded content missing on App/Itunes Store
I recently bought a new iPad, but some items, including Music; Movies; Apps; and Books, did not download from the iCloud backup I used when starting my iPad. Then I decided to manually install all the Apps, Movies, etc. but I can't find them. If I search for the app that I purchased before on the App Store, the price is still there, so I'll have to purchase it again to download it.
This happened before on my computer. Does anybody know how to fix this?
iPhone 5, iOS 7.0.3
Posted on Dec 28, 2013 3:54 PM
No, as I said downloads are tied to the account and the country - and you are only guaranteed one download of each time, even you remain in the same country there is no guarantee that any item will remain in the store for future redownloading.
If you have the items on your phone then you should be able to copy them over to your computer's iTunes by connecting it and doing File > Devices > Transfer Purchases. For those items which aren't on your phone, and which are in your new country's store, you can try contacting iTunes Support and see if they will grant you a re-download : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page, then Purchases, Billing & Redemption
Posted on Dec 29, 2013 8:31 AM