3 Replies Latest reply: Jan 1, 2014 2:44 AM by GeeD
bsebal7 Level 1 Level 1 (0 points)

I just bought a Macbook Pro yesterday and I have to say I love it so far.  I bought it primarily to edit video and pictures and I have a myriad of Hard-Drives that I am importing video and pictures from.


The problem that I am running into is that when I try to import the video I get the "working icon" and it just keeps spinning as though its loading (there are a lot more videos on the drive than what my 256GB on my flash drive will support which may be part of the problem).  My questions are as follows:


1.) If the icon just keeps spinning as though its loading and never changes from that what would cause that?

2.) When I try to rename a video it states that it is locked...if I unlock it it will not allow me to unlock it.  I have to move the file to the desktop to rename it and then when I try to drag it back to my Passport external hard drive it will not allow me to drag and drop it back onto the Passport.  I am wanting to rename multiple movies and pictures and am not able to do so.  I'm sure its something that I'm just missing but wanted to reach out for help.



Thanks for reading....



MacBook Pro (Retina, 13-inch, Late 2013)
  • 1. Re: Importing from WD Passport/Locked
    GeeD Level 4 Level 4 (2,565 points)

    1.  Is this icon the spinning beachball? (Meaning system is busy)


    2. Are you trying to rename a video on one of the external hard drives?  


    If yes, it sounds like a permissions problem.  Select the video file and right click Get Info.  Is it shown as locked under the General section of the info window which comes up?


    At the bottom of the info window you will see Sharing and Permissions.  Your user name (or everyone) needs to have Read & Write against it in the Privilege column.


    To correct these settings you have to click on the padlock at the bottom of the window and enter the administrator password.  You should be able to unlock and change the permissions.




  • 2. Re: Importing from WD Passport/Locked
    bsebal7 Level 1 Level 1 (0 points)

    It turned out that the drive I was using was a Windows only NTFS drive and that I needed to get another drive and format it for MAC.  


    When I went to format the drive to MAC I hooked the drive up on the right side of the MACBOOK PRO and it wouldn't load appropriately.  I used a WD MYPASSPORT 2TB drive.  When I moved the USB drive to the left USB it loaded right away.   Not sure why it would only read from one USB and not the other but I was able to get it formated on the left USB port. 

  • 3. Re: Importing from WD Passport/Locked
    GeeD Level 4 Level 4 (2,565 points)

    Both USB ports should be the same - if one doesn't work properly there is a hardware fault.


    Mac can only read NTFS formatted drives natively which is the reason for not having write permissions..

    Once you have transferred your files from your NTFS drive it should be possible to reformat it for Mac using Disk Utility.